Call Index

This API Reference describes the elements and attributes for each call in the Post-Order API.

For details on the Post-Order API call flows, please see the Features Guide section Resolving Order Issues.

Call		Summary	Samples
CANCELLATION
	Approve Cancellation `POST /post-order/v2/cancellation/{cancelId}/approve`	Seller approves a cancellation request	view
	Check Cancellation Eligibility `POST /post-order/v2/cancellation/check_eligibility`	Verify if an order is eligible to be cancelled	view
	Create Cancellation Request `POST /post-order/v2/cancellation`	Request or perform an order cancellation	view
	Get Cancellation `GET /post-order/v2/cancellation/{cancelId}`	Retrieve the details of an order cancellation request	view
	Reject Cancellation `POST /post-order/v2/cancellation/{cancelId}/reject`	Seller rejects a cancellation request	view
	Search Cancellations `GET /post-order/v2/cancellation/search`	Search for cancellations	view
CASE MANAGEMENT
	Appeal Case Decision `POST /post-order/v2/casemanagement/{caseId}/appeal`	Buyer or seller appeals a case decision	view
	Get Case `GET /post-order/v2/casemanagement/{caseId}`	Retrieve the details related to a specific case	view
	Search Cases `GET /post-order/v2/casemanagement/search`	This method is used to search for cases using multiple filter types.	view
INQUIRY
	Escalate Inquiry `POST /post-order/v2/inquiry/{inquiryId}/escalate`	Escalate an inquiry to an INR case	view
	Get Inquiry `GET /post-order/v2/inquiry/{inquiryId}`	Retrieve the history and details related to a specific inquiry	view
	Issue Inquiry Refund `POST /post-order/v2/inquiry/{inquiryId}/issue_refund`	Issue a refund for a line item that is part of an INR inquiry	view
	Provide Inquiry Shipment Info `POST /post-order/v2/inquiry/{inquiryId}/provide_shipment_info`	Provide shipment information for an inquiry	view
	Search Inquiries `GET /post-order/v2/inquiry/search`	This method is used to search for inquiries using multiple filter types	view
	Send Inquiry Message `POST /post-order/v2/inquiry/{inquiryId}/send_message`	Contact the buyer or seller about an inquiry	view
RETURN
	Add Shipping Label Info `POST /post-order/v2/return/{returnId}/add_shipping_label`	Create or update a return shipping label provided by the seller	view
	Create Return Request `POST /post-order/v2/return`	Request a return for an item	view
	Escalate Return `POST /post-order/v2/return/{returnId}/escalate`	Escalate a return request into a case	view
	Get Return `GET /post-order/v2/return/{returnId}`	Retrieve the details of a specific return request	view
	Get Return Files `GET /post-order/v2/return/{returnId}/files`	Retrieve the files associated with a return request	view
	Get Return Preferences `GET /post-order/v2/return/preference`	Retrieve seller's return preferences	view
	Get Shipment Tracking Info `GET /post-order/v2/return/{returnId}/tracking`	Retrieve shipment tracking activity for a return item	view
	Issue Return Refund `POST /post-order/v2/return/{returnId}/issue_refund`	Issue a refund for a returned item	view
	Mark Return Received `POST /post-order/v2/return/{returnId}/mark_as_received`	Mark a return item as received	view
	Process Return Request `POST /post-order/v2/return/{returnId}/decide`	Seller or buyer perform an action against a return request	view
	Search Returns `GET /post-order/v2/return/search`	Search for return requests based on filter criteria	view
	Send Return Message `POST /post-order/v2/return/{returnId}/send_message`	Send a message to order partner regarding a return request	view
	Set Return Preferences `POST /post-order/v2/return/preference`	Set seller's return preferences	view
	Upload Return File `POST /post-order/v2/return/{returnId}/file/upload`	Upload the files relating to a return request	view