SetMessagePreferences

Use this call to add custom Ask Seller a Question (ASQ) subjects to the seller's Ask a Question page, or to reset custom subjects to their default values.

SetMessagePreferences is not an additive call; if you specify Subject values with the call, they replace any existing topics. The call returns only Success or Failure along with any applicable error messages. See the Samples for tips on working with this call.

You can test this call in the Sandbox. Call SetMessagePreferences with custom ASQ subjects specified in individual Subject nodes. Review the customized subjects by retrieving them with a call to GetMessagePreferences.

See also the reference documentation for this call:

GetMessagePreferences - Returns a seller's Ask Seller a Question (ASQ) subjects, each in its own Subject field.

Input

See also Samples.

The box below lists all fields that could be included in the call request. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).

See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are (or soon will be) non-operational.

The XML prototype does not include requester credentials. This is a documentation limitation only (see Standard Requester Credentials for Making Calls).

<?xml version="1.0" encoding="utf-8"?>
<SetMessagePreferencesRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <!-- Call-specific Input Fields -->
  <ASQPreferences> ASQPreferencesType
    <ResetDefaultSubjects> boolean </ResetDefaultSubjects>
    <Subject> string </Subject>
    <!-- ... more Subject values allowed here ... -->
  </ASQPreferences>
  <!-- Standard Input Fields -->
  <ErrorLanguage> string </ErrorLanguage>
  <MessageID> string </MessageID>
  <Version> string </Version>
  <WarningLevel> WarningLevelCodeType </WarningLevel>
</SetMessagePreferencesRequest>

Argument	Type	Occurrence	Meaning

Call-specific Input Fields [Jump to standard fields]

ASQPreferences	ASQPreferencesType	Required	This container can be used to set customized ASQ subjects, or it can be used to reset the ASQ subjects to the eBay defaults. Up to nine customized ASQ subjects can be set.
ASQPreferences .ResetDefaultSubjects	boolean	Conditional	This boolean field can be used in the SetMessagePreferences call to reset all custom Ask Seller a Question (ASQ) subjects to their default eBay values. For any given SetMessagePreferences call, either ResetDefaultSubjects or one or more Subject fields can be used, but not both in the same call.
ASQPreferences.Subject	string	Conditional, repeatable: [0..9]	Each Subject field contains one custom Ask a Question (ASQ) subject. A maximum of nine custom ASQ subjects can be created. eBay's "General question about this item" subject will always be included in all listings. For any given SetMessagePreferences call, either ResetDefaultSubjects or one or more Subject fields can be used, but not both in the same call. ASQ subjects are displayed on the drop-down list in the same order as they are passed in to the request. So, if the seller would like to rearrange the order of the ASQ subjects, they should keep this behavior in mind. Note that the default ASQ subjects will display in the site's language if retrieved from a site other than the seller's own. For example, if a US seller sells on the German and French sites, the default subjects will display in German and French, respectively. However, if the seller adds custom subjects through the API on these sites, the custom subjects will display in the seller's own language - English in this use case. The GetMessagePreferences call will retrieve all custom ASQ subjects that have been set by the seller. If custom ASQ subjects have not been set up by the seller, the eBay default ASQ subjects will be returned in the Subject fields instead. Max length: 60.

Standard Input Fields

ErrorLanguage

string

Optional

Use ErrorLanguage to return error strings for the call in a different language from the language commonly associated with the site that the requesting user is registered with. Below are some examples from different countries.

ID	Country
en_AU	Australia
de_AT	Austria
nl_BE	Belgium (Dutch)
fr_BE	Belgium (French)
en_CA	Canada
fr_CA	Canada (French)
zh_CN	China
fr_FR	France
de_DE	Germany
zh_HK	Hong Kong
en_IN	India
en_IE	Ireland
it_IT	Italy
nl_NL	Netherlands
en_SG	Singapore
es_ES	Spain
de_CH	Switzerland
en_GB	United Kingdom
en_US	United States

MessageID string Optional Most Trading API calls support a MessageID element in the request and a CorrelationID element in the response. If you pass in a MessageID in a request, the same value will be returned in the CorrelationID field in the response. Pairing these values can help you track and confirm that a response is returned for every request and to match specific responses to specific requests. If you do not pass a MessageID value in the request, CorrelationID is not returned.

Note: GetCategories is designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, the MessageID and CorrelationID fields aren't applicable. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, MessageID and CorrelationID are applicable.

Version

string

Conditional

The version number of the API code that you are programming against (e.g., 1149). The version you specify for a call has these basic effects:

It indicates the version of the code lists and other data that eBay should use to process your request.
It indicates the schema version you are using.

You need to use a version that is greater than or equal to the lowest supported version.
For the SOAP API: If you are using the SOAP API, this field is required. Specify the version of the WSDL your application is using.

For the XML API: If you are using the XML API, this field has no effect. Instead, specify the version in the X-EBAY-API-COMPATIBILITY-LEVEL HTTP header. (If you specify Version in the body of an XML API request and it is different from the value in the HTTP header, eBay returns an informational warning that the value in the HTTP header was used instead.)

See:
    HTTP headers
    eBay Schema Versioning Strategy
    Lowest Supported Version

WarningLevel

WarningLevelCodeType

Optional

Controls whether or not to return warnings when the application passes unrecognized or deprecated elements in a request.

An unrecognized element is one that is not defined in any supported version of the schema. Schema element names are case-sensitive, so using WarningLevel can also help you remove any potential hidden bugs within your application due to incorrect case or spelling in field names before you put your application into the Production environment.

WarningLevel only validates elements; it doesn't validate XML attributes. It also doesn't control warnings related to user-entered strings or numbers, or warnings for logical errors.

We recommend that you only use this during development and debugging. Do not use this in requests performed in the Production environment.

Applicable values:

High

(in) The WarningLevel value is set to High if the user wishes to receive warnings when the application passes unrecognized or deprecated elements in an API call request. Setting the WarningLevel value to High is not recommended in a production environment. Instead, it should only be used during the development/debugging stage.

Low

(in) The WarningLevel value is set to Low if the user does not wish to receive warnings when the application passes unrecognized or deprecated elements in an API call request. This is the default value if WarningLevel is not specified in the call request.

See Warning Level.

Output

See also Samples.

The box below lists all fields that might be returned in the response. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).

See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are not returned (or soon will not be returned) or are not operational (or soon will be non-operational).

<?xml version="1.0" encoding="utf-8"?>
<SetMessagePreferencesResponse xmlns="urn:ebay:apis:eBLBaseComponents">
  <!-- (No call-specific Output fields) -->

  <!-- Standard Output Fields -->
  <Ack> AckCodeType </Ack>
  <Build> string </Build>
  <CorrelationID> string </CorrelationID>
  <Errors> ErrorType
    <ErrorClassification> ErrorClassificationCodeType </ErrorClassification>
    <ErrorCode> token </ErrorCode>
    <ErrorParameters ParamID="string"> ErrorParameterType
      <Value> string </Value>
    </ErrorParameters>
    <!-- ... more ErrorParameters nodes allowed here ... -->
    <LongMessage> string </LongMessage>
    <SeverityCode> SeverityCodeType </SeverityCode>
    <ShortMessage> string </ShortMessage>
  </Errors>
  <!-- ... more Errors nodes allowed here ... -->
  <HardExpirationWarning> string </HardExpirationWarning>
  <Timestamp> dateTime </Timestamp>
  <Version> string </Version>
</SetMessagePreferencesResponse>

Return Value	Type	Occurrence	Meaning

(No call-specific fields)

Standard Output Fields

Ack	AckCodeType	Always	A token representing the application-level acknowledgement code that indicates the response status (e.g., success). The AckCodeType list specifies the possible values for the Ack field. Applicable values: CustomCode (out) Reserved for internal or future use. Failure (out) This value indicates that the call request processing failed. Success (out) This value indicates that the call request was processed successfully without any issues. Warning (out) This value indicates that the call request was successful, but processing was not without any issues. These issues can be checked in the Errors container, that will also be returned when one or more known issues occur with the call request. (Not all values in AckCodeType apply to this field.) Code so that your app gracefully handles any future changes to this list.
Build	string	Always	This refers to the specific software build that eBay used when processing the request and generating the response. This includes the version number plus additional information. eBay Developer Support may request the build information when helping you resolve technical issues.
CorrelationID	string	Conditionally	Most Trading API calls support a MessageID element in the request and a CorrelationID element in the response. If you pass in a MessageID in a request, the same value will be returned in the CorrelationID field in the response. Pairing these values can help you track and confirm that a response is returned for every request and to match specific responses to specific requests. If you do not pass a MessageID value in the request, CorrelationID is not returned. Note: GetCategories is designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, the MessageID and CorrelationID fields aren't applicable. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, MessageID and CorrelationID are applicable.
Errors	ErrorType	Conditionally, repeatable: [0..*]	A list of application-level errors (if any) that occurred when eBay processed the request.
Errors.ErrorClassification	ErrorClassificationCodeType	Conditionally	API errors are divided between two classes: system errors and request errors. Applicable values: CustomCode (out) Reserved for internal or future use. RequestError (out) An error has occurred either as a result of a problem in the sending application or because the application's end-user has attempted to submit invalid data (or missing data). In these cases, do not retry the request. The problem must be corrected before the request can be made again. If the problem is due to something in the application (such as a missing required field), the application must be changed. If the problem is a result of end-user data, the application must alert the end-user to the problem and provide the means for the end-user to correct the data. Once the problem in the application or data is resolved, resend the request to eBay with the corrected data. SystemError (out) Indicates that an error has occurred on the eBay system side, such as a database or server down. An application can retry the request as-is a reasonable number of times (eBay recommends twice). If the error persists, contact Developer Technical Support. Once the problem has been resolved, the request may be resent in its original form. Code so that your app gracefully handles any future changes to this list.
Errors.ErrorCode	token	Conditionally	A unique code that identifies the particular error condition that occurred. Your application can use error codes as identifiers in your customized error-handling algorithms. See Errors By Number.
Errors.ErrorParameters	ErrorParameterType	Conditionally, repeatable: [0..*]	This optional element carries a list of context-specific error variables that indicate details about the error condition. These are useful when multiple instances of ErrorType are returned.
Errors.ErrorParameters [ attribute ParamID ]	string	Conditionally	This optional element carries a list of context-specific error variables that indicate details about the error condition. These are useful when multiple instances of ErrorType are returned.
Errors.ErrorParameters.Value	string	Conditionally	This is the value of the request parameter noted in the ParamID attribute. So, if the ParamID value was ItemID, the value in this field would be the actual value of that ItemID.
Errors.LongMessage	string	Conditionally	A more detailed description of the condition that raised the error.
Errors.SeverityCode	SeverityCodeType	Conditionally	Indicates whether the error is a severe error (causing the request to fail) or an informational error (a warning) that should be communicated to the user. Applicable values: CustomCode (out) Reserved for internal or future use. Error (out) The request that triggered the error was not processed successfully. When a serious application-level error occurs, the error is returned instead of the business data. If the source of the problem is within the application (such as a missing required element), change the application before you retry the request. If the problem is due to end-user input data, please alert the end-user to the problem and provide the means for them to correct the data. Once the problem in the application or data is resolved, you can attempt to re-send the request to eBay. If the source of the problem is on eBay's side, An application can retry the request as-is a reasonable number of times (eBay recommends twice). If the error persists, contact Developer Technical Support. Once the problem has been resolved, the request may be resent in its original form. See the Error handling section of the Making a Trading API call guide for more information. Warning (out) The request was processed successfully, but something occurred that may affect your application or the user. For example, eBay may have changed a value the user sent in. In this case, eBay returns a normal, successful response and also returns the warning. When a warning occurs, the error is returned in addition to the business data. In this case, you do not need to retry the request (as the original request was successful). However, depending on the cause or nature of the warning, you might need to contact either the end user or eBay to effect a long term solution to the problem to prevent it from reoccurring in the future. Code so that your app gracefully handles any future changes to this list.
Errors.ShortMessage	string	Conditionally	A brief description of the condition that raised the error.
HardExpirationWarning	string	Conditionally	Expiration date of the user's authentication token. Only returned within the 7-day period prior to a token's expiration. To ensure that user authentication tokens are secure and to help avoid a user's token being compromised, tokens have a limited life span. A token is only valid for a period of time (set by eBay). After this amount of time has passed, the token expires and must be replaced with a new token.
Timestamp	dateTime	Always	This value represents the date and time when eBay processed the request. The time zone of this value is GMT and the format is the ISO 8601 date and time format (YYYY-MM-DDTHH:MM:SS.SSSZ). See the Time Values section in the eBay Features Guide for information about this time format and converting to and from the GMT time zone. Note: GetCategories and other Trading API calls are designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, this time value reflects the time the cached response was created. Thus, this value is not necessarily when the request was processed. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, this time value does reflect when the request was processed.
Version	string	Always	The version of the response payload schema. Indicates the version of the schema that eBay used to process the request. See the Standard Data for All Calls section in the eBay Features Guide for information on using the response version when troubleshooting CustomCode values that appear in the response.

Detail Controls

DetailLevel

This call does not support varying Detail Levels. You do not need to pass DetailLevel in the request.

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Available samples:

Basic Call ↓ - The seller adds custom question topics to the default set of topics listed on the ASQ page.
Replace Default Question Topics ↓ - Replaces all ASQ topics with custom question topics.

Sample: Basic Call

The seller adds custom question topics to the default set of topics listed on the ASQ page.

Description

Seller m***************r wants to add two custom questions to her Ask the Seller a Question page.

Input

Because SetMessagePreferences is not additive, Magical Bookseller must provide all the question topics in Subject nodes to her SetMessagePreferences call. This includes the original default set of question topics, plus her own custom topics.

To obtain the current set of question topics, call GetMessagePreferences. Use the Subject nodes returned from that call as input to your SetMessagePreferences call. In this sample, the default set or topics is listed as the top four Subject nodes, with the custom set of topics listed after the defaults.

XML format.

<?xml version="1.0" encoding="utf-8"?>
<SetMessagePreferencesRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <RequesterCredentials>
    <eBayAuthToken>A*******3</eBayAuthToken>
  </RequesterCredentials>
  <ASQPreferences>
    <Subject>Question about how to pay for this item</Subject>
    <Subject>Question about combined shipping for multiple items</Subject>
    <Subject>Question about shipping for this item</Subject>
    <Subject>General question about this item</Subject>
    <Subject>Question about item condition</Subject>
    <Subject>Question about book Edition</Subject>
  </ASQPreferences>
</SetMessagePreferencesRequest>

Output

XML format.
<?xml version="1.0" encoding="UTF-8"?>
<SetMessagePreferencesResponse 
  xmlns="urn:ebay:apis:eBLBaseComponents">
  <Timestamp>2019-11-06T22:43:13.940Z</Timestamp>
  <Ack>Success</Ack>
  <Version>1131</Version>
  <Build>E1131_CORE_API6_19105226_R1</Build>
</SetMessagePreferencesResponse>

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Sample: Replace Default Question Topics

Replaces all ASQ topics with custom question topics.

Description

Seller m***************r wants to replace all the default ASQ question topics with her own custom set of question topics. Each Subject node overwrites any existing question topics. Use GetMessagePreferences to review the results.

Input

XML format.

<?xml version="1.0" encoding="utf-8"?>
<SetMessagePreferencesRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <RequesterCredentials>
    <eBayAuthToken>A*******3</eBayAuthToken>
  </RequesterCredentials>
  <ASQPreferences>
    <Subject>Question about item condition</Subject>
    <Subject>Question about book Edition</Subject>
    <Subject>Question about pay plans for this item</Subject>
    <Subject>Question about shipping</Subject>
    <Subject>Other type of question</Subject>
  </ASQPreferences>
</SetMessagePreferencesRequest>

Output

XML format.
<?xml version="1.0" encoding="UTF-8"?>
<SetMessagePreferencesResponse 
  xmlns="urn:ebay:apis:eBLBaseComponents">
  <Timestamp>2019-11-06T22:43:13.940Z</Timestamp>
  <Ack>Success</Ack>
  <Version>1131</Version>
  <Build>E1131_CORE_API6_19105226_R1</Build>
</SetMessagePreferencesResponse>

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Change History

Change Date	Description
497 2007-01-24	(added) New call.