eBay Post-Order APIVersion 2.7.2
 

EscalateRequest

The base request type of the POST /post-order/v2/return/{returnId}/escalate method, which is used to escalate a return request to a case.

Call that uses EscalateRequest:

Fields

comments ( Text ) [0..?]
This container is used if the buyer or seller wants to add a note or explanation about why the return request is being escalated to a case.
See the Field Index to learn which calls use comments.

reason ( string ) [0..?]
This field is used to specify the reason why the buyer or seller is escalating the specified return request into a case.

One of the enumeration values defined in the EscalateReasonEnum type definition must be used here. Some values are only applicable to the buyer escalating the return request, some values are only applicable to the seller escalating the return request, and some values are relevant to either party.

Although this field is not required, it is recommended that it is used by the buyer or seller.
See the Field Index to learn which calls use reason.