eBay Post-Order APIVersion 2.7.2
 

ReturnReasonEnum

This enumerated type lists the possible values that the buyer can use when creating a return request or draft with the POST /post-order/v2/return or POST /post-order/v2/return/draft methods.

Types that use ReturnReasonEnum:

Calls that use one or more values of ReturnReasonEnum:

Enumeration Values

Value Description
ARRIVED_DAMAGED This enumeration value indicates the buyer wants to return the item because the item arrived damaged.
ARRIVED_LATE This enumeration value indicates the buyer wants to return the item because the item arrived late, as defined by the estimated shipping time window.
BUYER_CANCEL_ORDER THIS ENUMERATION VALUE IS DEPRECATED.
BUYER_NO_SHOW THIS ENUMERATION VALUE IS DEPRECATED.
BUYER_NOT_SCHEDULED THIS ENUMERATION VALUE IS DEPRECATED.
BUYER_REFUSED_TO_PICKUP THIS ENUMERATION VALUE IS DEPRECATED.
DEFECTIVE_ITEM This enumeration value indicates the buyer wants to return the item because the item is defective.
DIFFERENT_FROM_LISTING This enumeration value indicates the buyer wants to return the item because the buyer feels that the actual item is a lot different than the item portrayed in the listing.
EXPIRED_ITEM This enumeration value indicates the buyer wants to return the item because the expiration date stamped on the product has been surpassed. This reason is only appicable to food items, or other items that have expiration dates.
FAKE_OR_COUNTERFEIT This enumeration value indicates the buyer wants to return the item because the item may possibly be inauthentic or counterfeit.
FOUND_BETTER_PRICE This enumeration value indicates the buyer wants to return the item because the buyer found a better price for the item elsewhere.
IN_STORE_RETURN This enumeration value indicates the buyer returned an In-Store Pickup item. This value only applies to In-Store Pickup orders.
MISSING_PARTS This enumeration value indicates the buyer wants to return the item because the buyer discovered that the item was missing one or more parts.
NO_LONGER_NEED_ITEM This enumeration value indicates the buyer wants to return the item because the buyer no longer wants the item.
NO_REASON This enumeration value indicates the buyer wants to return the item for no particular reason.
NOT_AS_DESCRIBED This enumeration value indicates the buyer wants to return the item because the received item does not match the item's description in the listing.
ORDERED_ACCIDENTALLY This enumeration value indicates the buyer wants to return the item because the buyer accidentally purchased the item.
ORDERED_DIFFERENT_ITEM This enumeration value indicates the buyer wants to return the item because the buyer received an item that was the wrong item completely.
ORDERED_WRONG_ITEM This enumeration value indicates the buyer wants to return the item because the wrong item was purchased by mistake.
OTHER This enumeration value indicates the return reason was not classified, or is unknown.
OUT_OF_STOCK THIS ENUMERATION VALUE IS DEPRECATED.
RETURNING_GIFT This enumeration value indicates the buyer wants to return the item because the item was a gift that they do not want.
VALET_DELIVERY_ISSUES THIS ENUMERATION VALUE IS DEPRECATED.
VALET_UNAVAILABLE THIS ENUMERATION VALUE IS DEPRECATED.
WRONG_SIZE This enumeration value indicates the buyer wants to return the item because the item (e.g. clothing) is the wrong size.
  * See the Enumeration Index to see exact use of each enumeration value in the API.