eBay Post-Order APIVersion 2.7.2
 

CaseDetailsResponse

The base response type for the GET /post-order/v2/casemanagement/{caseId} method. This type contains detailed information about an INR or Return case.

Call that uses CaseDetailsResponse:

Fields



actionDeadlines ( ActionDeadlines ) [0..?]
This container provides the number of remaining days that a buyer or seller has before being required to take action on an INR or Return case.
See the Field Index to learn which calls use actionDeadlines.

appealDetails ( AppealDetails ) [0..?]
This container consists of information related to the appeal of a case decision. This container is only returned if the case decision was appealed by the buyer or seller.
See the Field Index to learn which calls use appealDetails.

buyerClosureReason ( string ) [0..?]
This enumeration value indicates why the buyer chose to close the case. This field is only returned if the buyer closed the case, or if the case was closed on behalf of the buyer.

The list of enumeration values that may be returned in this field are defined in the CaseCloseReasonEnum type definition.
See the Field Index to learn which calls use buyerClosureReason.

buyerProtectedProgramLink ( string ) [0..?]
This string value is the URL for the eBay Resolution Center.
See the Field Index to learn which calls use buyerProtectedProgramLink.

caseDetails ( CaseDetails ) [0..?]
This container provides detailed information about the case.
See the Field Index to learn which calls use caseDetails.

caseHistoryDetails ( ClaimHistoryResponse ) [0..?]
This container provides detailed information about the history of the case, including each action that has been performed on the case.
See the Field Index to learn which calls use caseHistoryDetails.

caseId ( string ) [0..?]
The unique identifier of an INR or Return case.
See the Field Index to learn which calls use caseId.

caseQuantity ( integer ) [0..?]
This integer value indicates the quantity of the line item purchased by the buyer.
See the Field Index to learn which calls use caseQuantity.

caseType ( CaseTypeEnum ) [0..?]
This enumeration type indicates if the case involves an item that has not been received by the buyer within the expected delivery window, or if the case involves a return request that has been escalated into a case by the buyer or seller after they were unable to come up with a return solution that would work for both parties.
See the Field Index to learn which calls use caseType.

claimAmount ( Amount ) [0..?]
This container displays the dollar value of the case, which is generally the amount of the refund that the buyer will receive if the buyer wins the case, or if the seller voluntarily refunds the buyer.
See the Field Index to learn which calls use claimAmount.

creationDate ( DateTime ) [0..?]
The timestamp in this container indicates when the case was created.
See the Field Index to learn which calls use creationDate.

escalatedBy ( UserPartyEnum ) [0..?]
This enumeration value indicates the party that escalated the INR inquiry or return request into a case.
See the Field Index to learn which calls use escalatedBy.

escalateReason ( string ) [0..?]
Indicates why the buyer or seller escalated an INR inquiry or a return request into a case.

For an INR inquiry that was escalated, the applicable values are defined in the InquiryEscalationReasonEnum type definition. type.

For a return request that was escalated, the applicable values are defined in the EscalateReasonEnum type definition.
See the Field Index to learn which calls use escalateReason.

eventTicketsLink ( string ) [0..?]
This string value is the URL for the event tickets page, where electronic event tickets can be downloaded by the purchaser. This field is only returned if the case involves an event tickets order.
See the Field Index to learn which calls use eventTicketsLink.

extTransactionId ( string ) [0..?]
This string value is the unique identifier of the payment transaction for the order. This field will only be returned if the payment transaction happened outside of eBay's system.
See the Field Index to learn which calls use extTransactionId.

fsnadDaysToAddTrackingAfterShippingItem ( integer ) [0..?]
This integer value indicates the number of days that the buyer has to provide shipment tracking information for an item that is being returned to the seller.

This field is only returned for Return cases, and only if the buyer is being required to provide shipment tracking information for the item being returned.
See the Field Index to learn which calls use fsnadDaysToAddTrackingAfterShippingItem.

fsnadShipToSellerByDate ( DateTime ) [0..?]
The timestamp in this container indicates the deadline when the buyer must ship the return item back to the seller. This container is only returned for Return cases, and only if the buyer has yet to ship the return item, or has not provided proof that the item has been shipped.
See the Field Index to learn which calls use fsnadShipToSellerByDate.

initiator ( UserPartyEnum ) [0..?]
This enumeration value indicates whether the buyer or the seller initiated the INR inquiry or Return request that has been escalated to a case. This value will usually be BUYER.
See the Field Index to learn which calls use initiator.

itemId ( string ) [0..?]
The unique identifier of the eBay listing where the line item was purchased. This field is used in conjunction with the transactionId field to identify a line item that is associated with the case.
See the Field Index to learn which calls use itemId.

lastModifiedDate ( DateTime ) [0..?]
The timestamp in this container indicates when the last action was performed on the case.
See the Field Index to learn which calls use lastModifiedDate.

payForItemLink ( string ) [0..?]
This string value is the URL for the purchase item page. This field will be returned if available/applicable.
See the Field Index to learn which calls use payForItemLink.

priceSignatureConfirmationAmount ( string ) [0..?]
This string value indicates the dollar value threshold for the signature confirmation add-on. The buyer must purchase the signature confirmation add-on for high-value items at or above this dollar value.
See the Field Index to learn which calls use priceSignatureConfirmationAmount.

recalledItemLink ( string ) [0..?]
This string is the URL for the recalled item page. This field will be returned if available/applicable.
See the Field Index to learn which calls use recalledItemLink.

returnDetails ( ReturnAddress ) [0..?]
This container consists of information related to a buyer returning a line item to the seller, and includes the seller's return address and the RMA number (if applicable).

This container is only returned if the case type is a Return.
See the Field Index to learn which calls use returnDetails.

returnId ( string ) [0..?]
The unique identifier of a return. This field is only returned if the case type is a Return.
See the Field Index to learn which calls use returnId.

sellerClosureReason ( string ) [0..?]
This enumeration value indicates why the seller chose to close the case. This field is only returned if the seller closed the case, or if the case was closed on behalf of the seller.

The list of enumeration values that may be returned in this field are defined in the CaseCloseReasonEnum type definition.
See the Field Index to learn which calls use sellerClosureReason.

shippingFee ( Amount ) [0..?]
This container displays the expected return shipping fees. Depending on the case type and the details of the case type, the return shipping fees may be paid by the buyer or the seller. amount that the buyer

This container is only returned if the case is expected to involve the buyer returning the item to the seller.
See the Field Index to learn which calls use shippingFee.

status ( string ) [0..?]
This enumeration value indicates the current status of the case.

The list of enumeration values that may be returned in this field are defined in the CaseStatusEnum type definition.
See the Field Index to learn which calls use status.

transactionId ( string ) [0..?]
The unique identifier of the purchase transaction. This value is created right when the buyer is committed to buying the item, whether that buyer uses a 'Buy it Now' capability, is the winning bidder of an auction, or the buyer's Best Offer is accepted by the seller. This field is used in conjunction with the itemId field to identify the line item that is associated with the case.
See the Field Index to learn which calls use transactionId.