eBay Post-Order APIVersion 2.7.1

CaseCloseReasonEnum

This enumeration type contains valid/applicable reasons indicating why a case was closed.

No calls use CaseCloseReasonEnum.

Enumeration Values

Value Description
AGENT_CLOSE_FOR_BUYER Indicates a customer support agent closed a case on behalf of a buyer.
AGENT_CLOSE_FOR_EBAY Indicates a customer support agent closed a case on behalf of eBay.
AGENT_CLOSE_FOR_SELLER Indicates a customer support agent closed a case on behalf of a seller.
AUTO_DISPOSE_BUYER_WIN_NO_SELLER_FAULT Indicates the buyer won the case, but the seller did not receive a seller defect.
AUTO_DISPOSE_SELLER_WIN_BUYER_FAULT Indicates the seller won the case and the buyer was at fault.
BUYER_CLOSE Indicates the buyer closed the case.
BUYER_CONFIRM_FULL_REFUND_NPP Indicates the case was closed after the buyer confirmed receiving a full (non-PayPal) refund from the seller.
BUYER_CONFIRM_FULL_REFUND_PP Indicates the case was closed after the buyer confirmed receiving a full refund from the seller through PayPal.
BUYER_CONFIRM_PARTIAL_REFUND_NPP Indicates the case was closed after the buyer confirmed receiving a partial (non-PayPal) refund from the seller.
BUYER_CONFIRM_PARTIAL_REFUND_PP Indicates the case was closed after the buyer confirmed receiving a partial refund from the seller through PayPal.
BUYER_REFUNDED Indicates the buyer was refunded.
BUYER_WINS_DESTROY_ITEM Indicates the buyer won the case that involved the seller claiming that the buyer purposely destroyed a received item.
BUYER_WINS_NO_ITEM_RETURNS Indicates the buyer won a SNAD case and will not be required to return the item.
BUYER_WINS_NO_SELLER_FAULT Indicates the buyer won the case but the seller will not receive a seller defect.
BUYER_WINS_NO_SELLER_FAULT_FOR_FORCED_RETURN Indicates the buyer won the SNAD case but the seller did not receive a seller defect.
BUYER_WINS_NO_SELLER_FAULT_PARTIAL_CREDIT Indicates the buyer won the SNAD case but the seller received a partial credit, and did not receive a seller defect.
BUYER_WINS_SELLER_FAULT Indicates the buyer won the case and the seller is at fault.
BUYER_WINS_SELLER_FAULT_BUYER_RETURNS_ITEM Indicates the buyer won a SNAD case and will return the SNAD item to the seller.
BUYER_WINS_SELLER_FAULT_FOR_FORCED_RETURN Indicates the buyer won the SNAD case and the seller was at fault.
BUYER_WINS_SELLER_FAULT_NO_CREDIT Indicates the buyer won the case, the seller was at fault, and the seller did not receive any credit.
CLOSED_CS_CLOSE Indicates the case was closed by customer support
CLOSED_ON_CHARGEBACK_NOTIFICATION Indicates the case was closed after a chargeback notification.
CLOSED_ON_MONEY_MOVEMENT_AFTER_CHARGEBACK_NOTIFICATION Indicates the case was closed after a chargeback notification and money movement.
ECHECK_TIMEOUT Indicates the refund operation through eCheck timed out.
ESCALATE_CS_AUTO_DISPOSE_BUYER_WIN_SELLER_FAULT Indicates the buyer won the escalated case and the seller is at fault.
ESCALATE_CS_AUTO_DISPOSE_BUYER_WIN_SELLER_FAULT_NO_RECOUP Indicates the buyer won the escalated case and the seller is at fault, but eBay has no money to recoup from the seller.
ESCALATE_CS_AUTO_DISPOSE_BUYER_WINS_NO_SELLER_FAULT_NO_CREDIT Indicates the buyer won the escalated case, but the seller did not receive a seller defect, and the seller did not receive any credit
ESCALATE_CS_AUTO_DISPOSE_SELLER_WIN_BUYER_FAULT Indicates the seller won the escalated case and the buyer is at fault.
EXPIRE_AFTER_ENTER_TRACKING_FOR_FORCED_RETURN Indicates the case has expired due to buyer missing the deadline on providing shipment tracking information for returned SNAD item.
EXPIRE_ENTER_TRACKING_AFTER_CS_DECISION Indicates the case has expired due to user missing the deadline on providing shipment tracking information.
ITEM_DELIVERED_FOR_FORCED_RETURN Indicates the case was closed after the seller received the SNAD item.
NO_SELLER_FAULT_BUYER_DESTROYS_ITEM Indicates the the seller is not at fault due to the buyer actually destroying the received item.
NO_SELLER_FAULT_BUYER_RETURNS_ITEM Indicates the buyer won a SNAD case and will return the SNAD item to the seller, but the seller will not receive a seller defect.
OTHER Indicates the case was closed for an undetermined reason.
PAYMENT_PROCESSOR_CLAIM_FILED Indicates the case was closed because a claim was already filed through the payment processor.
RETURN_TRACKING_DELIVERED Indicates the case was closed after shipment tracking information confirmed that the return item was received by the seller.
SELLER_FULL_REFUND_PP Indicates the case was closed after the seller fully refunded the buyer through PayPal.
SELLER_PARTIAL_REFUND_PP Indicates the case was closed after the seller partially refunded the buyer through PayPal.
SELLER_WINS_BUYER_FAULT Indicates the seller won the case and the buyer is at fault.
SELLER_WINS_BUYER_FAULT_FOR_FORCED_RETURN Indicates the seller won the SNAD case and the buyer was at fault.
UNDEFINED Indicates the case closure reason is undefined.
  * See the Enumeration Index to see exact use of each enumeration value in the API.