CaseCloseReasonEnum
This enumeration type contains valid/applicable reasons indicating why a case was closed.
No calls use CaseCloseReasonEnum.
Enumeration Values
| Value | Description |
| AGENT_CLOSE_FOR_BUYER | This enumeration value indicates that a customer support agent closed a case on behalf of a buyer. |
| AGENT_CLOSE_FOR_EBAY | This enumeration value indicates that a customer support agent closed a case on behalf of eBay. |
| AGENT_CLOSE_FOR_SELLER | This enumeration value indicates that a customer support agent closed a case on behalf of a seller. |
| AUTO_DISPOSE_BUYER_WIN_NO_SELLER_FAULT | This enumeration value indicates that the buyer won the case, but the seller did not receive a seller defect. |
| AUTO_DISPOSE_SELLER_WIN_BUYER_FAULT | This enumeration value indicates that the seller won the case and the buyer was at fault. |
| BUYER_CLOSE | This enumeration value indicates that the buyer closed the case. |
| BUYER_CONFIRM_FULL_REFUND_NPP | This enumeration value indicates that the case was closed after the buyer confirmed receiving a full refund from the seller. |
| BUYER_CONFIRM_FULL_REFUND_PP | This enumeration value is deprecated. |
| BUYER_CONFIRM_PARTIAL_REFUND_NPP | This enumeration value indicates that the case was closed after the buyer confirmed receiving a partial refund from the seller. |
| BUYER_CONFIRM_PARTIAL_REFUND_PP | This enumeration value is deprecated. |
| BUYER_REFUNDED | This enumeration value indicates that the buyer was refunded. |
| BUYER_WINS_DESTROY_ITEM | This enumeration value indicates that the buyer won the case that involved the seller claiming that the buyer purposely destroyed a received item. |
| BUYER_WINS_NO_ITEM_RETURNS | This enumeration value indicates that the buyer won a SNAD case and will not be required to return the item. |
| BUYER_WINS_NO_SELLER_FAULT | This enumeration value indicates that the buyer won the case but the seller will not receive a seller defect. |
| BUYER_WINS_NO_SELLER_FAULT_FOR_FORCED_RETURN | This enumeration value indicates that the buyer won the SNAD case but the seller did not receive a seller defect. |
| BUYER_WINS_NO_SELLER_FAULT_PARTIAL_CREDIT | This enumeration value indicates that the buyer won the SNAD case but the seller received a partial credit, and did not receive a seller defect. |
| BUYER_WINS_SELLER_FAULT | This enumeration value indicates that the buyer won the case and the seller is at fault. |
| BUYER_WINS_SELLER_FAULT_BUYER_RETURNS_ITEM | This enumeration value indicates that the buyer won a SNAD case and will return the SNAD item to the seller. |
| BUYER_WINS_SELLER_FAULT_FOR_FORCED_RETURN | This enumeration value indicates that the buyer won the SNAD case and the seller was at fault. |
| BUYER_WINS_SELLER_FAULT_NO_CREDIT | This enumeration value indicates that the buyer won the case, the seller was at fault, and the seller did not receive any FVF credit. |
| CLOSED_CS_CLOSE | This enumeration value indicates that the case was closed by customer support |
| CLOSED_ON_CHARGEBACK_NOTIFICATION | This enumeration value indicates that the case was closed after a chargeback notification. |
| CLOSED_ON_MONEY_MOVEMENT_AFTER_CHARGEBACK_NOTIFICATION | This enumeration value indicates that the case was closed after a chargeback notification and money movement. |
| ECHECK_TIMEOUT | This enumeration value indicates that the refund operation through eCheck timed out. |
| ESCALATE_CS_AUTO_DISPOSE_BUYER_WIN_SELLER_FAULT | This enumeration value indicates that the buyer won the escalated case and the seller is at fault. |
| ESCALATE_CS_AUTO_DISPOSE_BUYER_WIN_SELLER_FAULT_NO_RECOUP | This enumeration value indicates that the buyer won the escalated case and the seller is at fault, but eBay has no money to recoup from the seller. |
| ESCALATE_CS_AUTO_DISPOSE_BUYER_WINS_NO_SELLER_FAULT_NO_CREDIT | This enumeration value indicates that the buyer won the escalated case, but the seller did not receive a seller defect, and the seller did not receive any FVF credit |
| ESCALATE_CS_AUTO_DISPOSE_SELLER_WIN_BUYER_FAULT | This enumeration value indicates that the seller won the escalated case and the buyer is at fault. |
| EXPIRE_AFTER_ENTER_TRACKING_FOR_FORCED_RETURN | This enumeration value indicates that the case has expired due to buyer missing the deadline on providing shipment tracking information for returned SNAD item. |
| EXPIRE_ENTER_TRACKING_AFTER_CS_DECISION | This enumeration value indicates that the case has expired due to user missing the deadline on providing shipment tracking information. |
| ITEM_DELIVERED_FOR_FORCED_RETURN | This enumeration value indicates that the case was closed after the seller received the SNAD item. |
| NO_SELLER_FAULT_BUYER_DESTROYS_ITEM | This enumeration value indicates that the seller is not at fault due to the buyer actually destroying the received item. |
| NO_SELLER_FAULT_BUYER_RETURNS_ITEM | This enumeration value indicates that the buyer won a SNAD case and will return the SNAD item to the seller, but the seller will not receive a seller defect. |
| OTHER | This enumeration value indicates that the case was closed for an undetermined reason. |
| PAYMENT_PROCESSOR_CLAIM_FILED | This enumeration value indicates that the case was closed because a claim was already filed through the payment processor. |
| RETURN_TRACKING_DELIVERED | This enumeration value indicates that the case was closed after shipment tracking information confirmed that the return item was received by the seller. |
| SELLER_FULL_REFUND_PP | This enumeration value is deprecated. |
| SELLER_PARTIAL_REFUND_PP | This enumeration value is deprecated. |
| SELLER_WINS_BUYER_FAULT | This enumeration value indicates that the seller won the case and the buyer is at fault. |
| SELLER_WINS_BUYER_FAULT_FOR_FORCED_RETURN | This enumeration value indicates that the seller won the SNAD case and the buyer was at fault. |
| UNDEFINED | This enumeration value indicates that the case closure reason is undefined. |