Process Return Request

POST /post-order/v2/return/{returnId}/decide

This call allows the seller or buyer to perform an action against a return request.

Input

Resource URI (production)

POST https://api.ebay.com/post-order/v2/return/{returnId}/decide

URI parameters

Parameter	Type	Required?	Meaning
returnId	string	Required	The unique eBay-assigned ID of the return. The returnId value is required to identify the return for which an action is being performed against.

HTTP request headers

All requests made to eBay REST operations require you to provide the authorization HTTP header for authentication.
See HTTP request headers for details.

Authorization

This call uses standard authorization tokens. See Making a Call for details.

Payload model

The following lists all fields that could be included in the request.

{ /* DecideReturnRequest */
"comments":
    { /* Text */
    "content": string,
    "language": string,
    "translatedFromContent": string,
    "translatedFromLanguage": string
    },
"decision": token,
"keepOriginalItem": boolean,
"partialRefundAmount":
    { /* Amount */
    "convertedFromCurrency": string,
    "convertedFromValue": number,
    "currency": string,
    "exchangeRate": string,
    "value": number
    },
"RMANumber": string,
"rMAProvided": boolean
}

Request field descriptions

Input Container/Field	Type	Occurrence	Meaning
comments	Text	Optional	Optional container that allows the seller or buyer to provide more information about the action that is being performed with the decide call.
comments.content	string	Conditional	This field displays the actual textual content in the language specified in the language field. This field is always used for containers using the Text type.
comments.language	string	Conditional	This two-letter code indicates the language used to display the content in the content field. The language will default to the language used on the eBay site if a specific language is not specified through the Accept-Language HTTP header. This field is always used for containers using the Text type. Applicable values are from LanguageEnum:See language.
comments.translatedFromContent	string	Conditional	If language translation/localization is required, this field displays the actual textual content in the language specified in the translatedFromLanguage field. If language translation was not required, this field is not applicable.
comments .translatedFromLanguage	string	Conditional	If language translation/localization is required, this two-letter code indicates the language used to display the content in the translatedFromContent field. If language translation was not required, this field is not applicable. Applicable values are from LanguageEnum:See translatedFromLanguage.
decision	token	Required	When the seller calls calls this method, they can set the value of this field to offer a return option to the buyer, approve or decline a return request, offer a partial refund to the buyer, or provide a Return Merchandise Authorization (RMA) number to the buyer. If the buyer is making the call, the only supported values are `ACCEPT_PARTIAL_REFUND` or `DECLINE_PARTIAL_REFUND`, which allows the buyer to accept or decline the partial refund amount offered by the seller. Applicable values: See DecisionEnum
keepOriginalItem	boolean	Optional	If set to `true`, the seller indicates that the buyer can keep the item they received instead of shipping it back to the seller when the refund request is accepted. Default: `false`
partialRefundAmount	Amount	Conditional	This field is conditionally required if the seller is using the decide call to offer a partial refund amount to the buyer in order to settle the return request. This amount is the dollar value that the seller is willing to offer the buyer as a partial refund. This field has no relevance if anything other than `OFFER_PARTIAL_REFUND` is passed in the decision field.
partialRefundAmount .convertedFromCurrency	string	Optional	The three-letter ISO 4217 code representing the currency of the amount in the convertedFromValue field. This value is the pre-conversion currency. If no conversion occurs, this should not be populated. Applicable values are from CurrencyCodeEnum:See convertedFromCurrency.
partialRefundAmount .convertedFromValue	number	Optional	The monetary amount before any conversion is performed, in the currency specified by the convertedFromCurrency field. This value is the pre-conversion amount. The value field contains the converted amount of this value, in the currency specified by the currency field. If no conversion occurs, this should not be populated.
partialRefundAmount.currency	string	Optional	A three-letter ISO 4217 code that indicates the currency of the amount in the value field. This field is always returned with any container using Amount type. Default: The currency of the authenticated user's country. Applicable values are from CurrencyCodeEnum:See currency.
partialRefundAmount .exchangeRate	string	Optional	This field shows the exchange rate used to convert the amount in the convertedFromValue field to amount in the value field. This field is only returned when eBay does a currency version.
partialRefundAmount.value	number	Optional	The monetary amount, in the currency specified by the currency field. This field is always returned with any container using Amount type.
RMANumber	string	Conditional	This field is conditionally required if the seller is using the POST /post-order/v2/return/{returnId}/decide call to provide a return merchandise authorization (RMA) to the buyer. The RMA value cannot be validated by eBay, so the seller should pay close attention to ensure that the RMA is accurate. If an RMA is provided in this field, the decision value should be `PROVIDE_RMA`.
rMAProvided	boolean	Optional	If set to `true`, it indicates that the seller provided an RMA number to the buyer for the return processing. Default: `false`

Output

Payload model

Note: For information about the error fields and how to work with them, see Error Handling.

The following lists all fields that could be included in the response.

Supported response formats: application/json, application/xml

For more information:
- See DecideReturnResponse for a description of the response structure
- See the following table for descriptions of each of the data elements returned
- See the Samples for an example of the response format

{ /* DecideReturnResponse */
"refundStatus": token
}

Response field descriptions

Output Container/Field	Type	Occurrence	Meaning
refundStatus	token	Conditionally	This field is only returned in the response if a refund has been requested or initiated. The value in this field indicates whether or not the refund operation was successful. Applicable values: See Refund_MoneyMovementStatusEnum

null

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Seller approves return.

The seller approves a return request generated by the buyer.

Description

The seller must approve all buyer-initiated return requests before they are allowed.

Input

Seller passes in the returnId as a path parameter in the URI of the call. In the request payload, the seller passes in APPROVE in the decision field, and also includes a comment.

URL format. See also the non-wrapped version of this URL.

POST https://api.ebay.com/post-order/v2/return/5********9/decide

{
  "decision": "APPROVE",
  "comments": 
  { 
    "content": "I approve your return request. Please ship the you want to return."
  }
}

Output

A successful call returns an HTTP status code of 200.

JSON format.

Change History

Change Date	Description