Post-Order API Version 2

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Post-Order API – Version 2 Release Notes

Just getting started with the Post-Order API? The navigation bar contains links to the API Reference, the Usage Guide, and more.

See the following for a general introduction to the Post-Order API, and other resources offered by the eBay Developers Program:

• Post-Order API - Usage Guide – An introduction to the Post-Order API
• Developers Program – Join page
• Developer Support – Request support or file a bug
• Knowledge Base – Answers to API questions
• API Site Status – Current server status

API Releases

The following table lists the official releases for the Post-Order API, Version 2:

 

Note: The maintains releases for this RESTful API are tracked only by date and all the notes in this document pertain to the major version of the API.

Feature update – June 12, 2019

This Post-Order API, Version 2 feature update gives sellers the ability to automatically relist an item when they issue a refund.

New features

Auto-relist an item when a refund is issued for a return

Sellers now have the ability to request that an item be automatically relisted when the seller issues a refund for a returned item.

The new Boolean relistItem field in the POST /post-order/v2/return/{returnId}/issue_refund call lets sellers indicate that they want eBay to automatically relist the returned item when the seller issues the refund for the return.

Sellers can check the eligibility for an item to be relisted by calling Get Return. In the response, check the itemDetail.relistStatus field for eligibility. This field will also show the status of a relist request as either SUCCESS (the relist succeeded) or FAILED (the relist request did not succeed).

If the relist request succeeds, call Get Return and check the itemDetail.relistedItemId to get the listing ID of the newly relisted item (the ID should match the ID of the original item listing).

Index of Changed Calls

This release adds new fields to the following two operations in order returns:

• GET /post-order/v2/return/{returnId}
• POST /post-order/v2/return/{returnId}/issue_refund

Schema Changes

This release has the following schema updates:

• GET /post-order/v2/return/{returnId} adds the following return fields:
  • detail.itemDetail.relistStatus
  • detail.itemDetail.relistedItemId
• POST /post-order/v2/return/{returnId}/issue_refund adds the following input field:
  • relistItem

Feature update – January 1, 2019

This Post-Order API, Version 2 feature update gives sellers the ability to add return instructions for buyers.

New features

Sellers can add return instructions for buyers

Seller can specify return instructions using the comments.content field of the POST /post-order/v2/return/{returnId}/decide call. Added comments are displayed on the Return Details page when the buyer visits the page to retrieve their return shipping label.

Note that the content field is not new, but the functionality to display the comments to the buyer has been added starting in January 2019.

Documentation changes and errata

The Processing return requests section of the Features Guide has been updated to clarify the API flows for item returns. Please review the new flows if you (the seller) provide your own shipping labels or if you use eBay-supplied labels.

Feature Update – September 28, 2015

This is a feature update for the Post-Order API, Version 2.

Index of Changed Calls

This release adds new upload seller shipping label functionality to the Post-Order API.

New Calls

None

Changed Calls

• POST /post-order/v2/return/{returnId}/add_shipping_label
• POST /post-order/v2/return/{returnId}/file/upload
• POST /post-order/v2/return
• GET /post-order/v2/return/{returnId}

Schema Changes

New Features

Sellers Can Provide Own Shipping Labels to Buyers

The POST /post-order/v2/return/{returnId}/add_shipping_label call was enhanced to enable the seller to provide their own shipping labels to buyers for return shipping. To do this, the seller first uses the POST /post-order/v2/return/{returnId}/file/upload call to upload a scanned image of the seller's shipping label to the return request. Then, the seller uses the POST /post-order/v2/return/{returnId}/add_shipping_label call to make this shipping label available to the buyer. See the POST /post-order/v2/return/{returnId}/add_shipping_label sample to find out more about how this is done.

Other Enhancements to "add_shipping_label" Call

In addition to being able to provide a seller-generated shipping label to the buyer, the new labelAction field in the POST /post-order/v2/return/{returnId}/add_shipping_label call allows the seller to perform the following actions:

• Inform the buyer to use the eBay return shipping label
• Inform the buyer that the seller-generated shipping label has already been sent
• Inform the buyer that no shipping label is available (and state the reason through the noLabelReason field
• Instruct the buyer to purchase their own shipping label, but the seller will reimburse them for the return shipping cost

New holdTransactionId Field

New holdTransactionId field is conditionally returned in the POST /post-order/v2/return and GET /post-order/v2/return/{returnId} calls if a return request has been placed in hold status.

Documentation Changes and Errata

Shipping Returns Section of Features Guide Updated

The Shipping returns section of the Features Guide was updated to account for the new upload seller shipping label functionality.

Return Call Samples Updated

The POST /post-order/v2/return/{returnId}/file/upload and POST /post-order/v2/return/{returnId}/add_shipping_label call samples have been updated to account for the new upload seller shipping label functionality.

Various Documentation Updates

The API Reference, the Usage Guide, and the Post-Order content of the eBay Features Guide have been revised and extended for clarity and accuracy as of December 3, 2015. Existing code should still behave the same.

Feature Update – August 24, 2015

This is a feature update for the Post-Order API, Version 2.

Index of Changed Calls

This release adds new operations for order inquiries (/inquiry)and order escalations (/casemanagement) to the Post-Order API.

New Calls

• POST /post-order/v2/inquiry/
• GET /post-order/v2/inquiry/{inquiryId}
• POST /post-order/v2/inquiry/{inquiryId}/check_eligibility
• POST /post-order/v2/inquiry/{inquiryId}/close
• POST /post-order/v2/inquiry/{inquiryId}/confirm_refund
• POST /post-order/v2/inquiry/{inquiryId}/escalate
• POST /post-order/v2/inquiry/{inquiryId}/issue_refund
• POST /post-order/v2/inquiry/{inquiryId}/provide_refund_info
• POST /post-order/v2/inquiry/{inquiryId}/provide_shipment_info
• POST /post-order/v2/inquiry/{inquiryId}/send_message
• POST /post-order/v2/casemanagement/appeal
• POST /post-order/v2/casemanagement/close
• POST /post-order/v2/casemanagement/issue_refund
• POST /post-order/v2/casemanagement/provide_return_address
• POST /post-order/v2/casemanagement/provide_shipment_info
• GET /post-order/v2/casemanagement/{caseId}

New Features

This release contains several new operations that offer flows for order inquiries and escalations.
See the New Calls section for a complete list of the new operations, and the Usage Guide for details on the newly supported use cases.

Documentation Changes and Errata

The documentation has been updated to support the new inquiry and escalation operations and use cases.

 

Initial Version 2 Release – June 29, 2015

This is the initial release of the Post-Order API, Version 2.

Index of Changed Calls

The following /return and /cancellation operations are included in this initial release of the Post-Order API, Version 2.

New Calls

• POST /post-order/v2/cancellation/cancel
• POST /post-order/v2/cancellation/check_eligibility
• GET /post-order/v2/cancellation/search
• GET /post-order/v2/cancellation/{cancelId}
• POST /post-order/v2/cancellation/{cancelId}/approve
• POST /post-order/v2/cancellation/{cancelId}/confirm
• POST /post-order/v2/cancellation/{cancelId}/reject
• POST /post-order/v2/return
• POST /post-order/v2/return/check_eligibility
• POST /post-order/v2/return/draft
• GET /post-order/v2/return/draft/{draftId}
• PUT /post-order/v2/return/draft/{draftId}
• POST /post-order/v2/return/draft/{draftId}/file/upload
• DELETE /post-order/v2/return/draft/{draftId}/file/{fileId}
• GET /post-order/v2/return/draft/{draftId}/files
• POST /post-order/v2/return/estimate
• GET /post-order/v2/return/metadata/{metadataKey}
• GET /post-order/v2/return/search
• GET /post-order/v2/return/{returnId}
• POST /post-order/v2/return/{returnId}/add_shipping_label
• POST /post-order/v2/return/{returnId}/cancel
• GET /post-order/v2/return/{returnId}/check_label_print_eligibility
• POST /post-order/v2/return/{returnId}/decide
• POST /post-order/v2/return/{returnId}/escalate
• POST /post-order/v2/return/{returnId}/file/submit
• POST /post-order/v2/return/{returnId}/file/upload
• DELETE /post-order/v2/return/{returnId}/file/{fileId}
• GET /post-order/v2/return/{returnId}/files
• GET /post-order/v2/return/{returnId}/get_shipping_label
• POST /post-order/v2/return/{returnId}/initiate_shipping_label
• POST /post-order/v2/return/{returnId}/issue_refund
• POST /post-order/v2/return/{returnId}/mark_as_received
• POST /post-order/v2/return/{returnId}/mark_as_shipped
• POST /post-order/v2/return/{returnId}/mark_refund_received
• POST /post-order/v2/return/{returnId}/mark_refund_sent
• POST /post-order/v2/return/{returnId}/send_message
• POST /post-order/v2/return/{returnId}/send_shipping_label
• GET /post-order/v2/return/{returnId}/tracking
• POST /post-order/v2/return/{returnId}/void_shipping_label

 

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