eBay Post-Order APIVersion 2.7


This enumeration type lists the possible reasons a buyer can open a return request.

Type that uses ReturnReasonTypeEnum:

Calls that use one or more values of ReturnReasonTypeEnum:

Enumeration Values

Value Description
CANCEL The seller approved a cancellation request after the item was shipped by the seller. This return reason does not impact the seller's rating.
INSTORE This value is returned if the return item was part of an In-Store Pickup or a Click and Collect order, and the buyer is returning the item to a local brick-and-mortar store.
REMORSE The buyer signified they are returning the item for buyer's remorse reasons. This return reason does not impact the seller's rating.
SNAD The buyer signified that the item received was Significantly Not As Described. This return reason can impact the seller rating of the seller.
UNKNOWN The reason for the return request was not specified by the buyer.
  * See the Enumeration Index to see exact use of each enumeration value in the API.