getCustomerServiceMetric: eBay Analytics API

GET/customer_service_metric/{customer_service_metric_type}/{evaluation_type}

Use this method to retrieve a seller's performance and rating for the customer service metric.

Control the response from the getCustomerServiceMetric method using the following path and query parameters:

customer_service_metric_type controls the type of customer service transactions evaluated for the metric rating.
evaluation_type controls the period you want to review.
evaluation_marketplace_id specifies the target marketplace for the evaluation.

Currently, metric data is returned for only peer benchmarking. For details on the workings of peer benchmarking, see Service metrics policy.

For details on using and understanding the response from this method, see Interpreting customer service metric ratings.

Input

Resource URI

GET https://api.ebay.com/sell/analytics/v1/customer_service_metric/{customer_service_metric_type}/{evaluation_type}?

evaluation_marketplace_id=MarketplaceIdEnum

This method is supported in Sandbox environment. To access the endpoint, just replace the api.ebay.com root URI with api.sandbox.ebay.com

URI parameters

Parameter	Type	Description
customer_service_metric_type	CustomerServiceMetricTypeEnum	Use this path parameter to specify the type of customer service metrics and benchmark data you want returned for the seller. Supported types are: `ITEM_NOT_AS_DESCRIBED` `ITEM_NOT_RECEIVED` Occurrence: Required
evaluation_type	EvaluationTypeEnum	Use this path parameter to specify the evaluation period to use for the performance metrics. See EvaluationTypeEnum for more information on the supported values. Occurrence: Required
evaluation_marketplace_id	MarketplaceIdEnum	Use this query parameter to specify the Marketplace ID to evaluate for the customer service metrics and benchmark data. For the list of supported marketplaces, see Analytics API requirements and restrictions. Occurrence: Required

HTTP request headers

All requests made to eBay REST operations require you to provide the Authorization HTTP header for authentication authorization.

All other standard RESTful request headers are optional. For more information on standard RESTful request headers, see the HTTP request headers- opens rest request components page table.

OAuth scope

This request requires an access token created with the authorization code grant flow, using one or more scopes from the following list (please check your Application Keys page for a list of OAuth scopes available to your application):

https://api.ebay.com/oauth/api_scope/sell.analytics.readonly

See OAuth access tokens for more information.

Request payload

This call has no payload.

Request fields

This call has no field definitions.

Output

HTTP response headers

This call has no response headers.

Response payload

Copy complete valid JSON to clipboard

{ /* GetCustomerServiceMetricResponse */

"dimensionMetrics" : [

{ /* DimensionMetric */

"dimension" :

{ /* Dimension */

"dimensionKey" : "DimensionTypeEnum : [LISTING_CATEGORY,SHIPPING_REGION]",

"name" : "string",

"value" : "string"

"metrics" : [

{ /* Metric */

"benchmark" :

{ /* MetricBenchmark */

"adjustment" : "RatingAdjustmentTypeEnum : [OVERRIDE]",

"basis" : "BenchmarkTypeEnum : [PEER_BENCHMARK]",

"metadata" :

{ /* BenchmarkMetadata */

"average" : "string"

"rating" : "RatingTypeEnum : [LOW,AVERAGE,HIGH...]"

"distributions" : [

{ /* MetricDistribution */

"basis" : "string",

"data" : [

{ /* Distribution */

"name" : "string",

"value" : "string"

}

]

}

"metricKey" : "string",

"value" : "string"

}

]

}

"evaluationCycle" :

{ /* EvaluationCycle */

"endDate" : "string",

"evaluationDate" : "string",

"evaluationType" : "EvaluationTypeEnum : [CURRENT,PROJECTED]",

"startDate" : "string"

"marketplaceId" : "MarketplaceIdEnum : [EBAY_AT,EBAY_AU,EBAY_BE...]"

}

Response fields

Output container/field	Type	Description
dimensionMetrics	array of DimensionMetric	This container provides a seller's customer service metric performance for a given dimension. In the getCustomerServiceMetric request, specify values for the following request parameters to control the returned dimension and the associated metric values: customer_service_metric_type evaluation_type evaluation_marketplace_id Occurrence: Conditional
dimensionMetrics.dimension	Dimension	This type defines the "dimension," or attributes, against which the associated customer service metric values and benchmark ratings are based. The dimensionKey value is set according to the customer_service_metric_type request parameter and the values in the associated name/value pairs relate to the dimensionKey that's being used to calculate the benchmark rating. Occurrence: Always
dimensionMetrics.dimension.dimensionKey	DimensionTypeEnum	dimensionKey defines the basis against which the seller's customer service metric is measured. The value of this field gets set according to the value of the customer_service_metric_type input parameter. The following input configurations return the responses shown: `ITEM_NOT_AS_DESCRIBED` – Returns benchmark ratings based on L1 listing categories, so the result shows metrics where the dimensionKey is set to `LISTING_CATEGORY`. `ITEM_NOT_RECEIVED` – Returns benchmark ratings based on world shipping regions, so the result shows metrics where the dimensionKey is set to `SHIPPING_REGION`. The shipping region is indicated by the associated value field. For specifics on world shipping regions, see the FAQ section on the following page: Monitor your service metrics Occurrence: Always
dimensionMetrics.dimension.name	string	The dimension name returned in this field depends on the dimensionKey: If dimensionKey is set to `SHIPPING_REGION`, this field is set to one of following values, which represent established shipping corridors: `Domestic` `International: Mature region` `International: Emerging region` If dimensionKey is set to `LISTING_CATEGORY`, this field is set to the name of the primary (L1) category in which the items being rated were listed. Occurrence: Always
dimensionMetrics.dimension.value	string	The value returned in this field depends on the dimensionKey. If dimensionKey equals `LISTING_CATEGORY`, the value returned in this field is the category ID of the primary (L1) category in which the items being rated were listed. If dimensionKey equals `SHIPPING_REGION`, one of the following values is returned: `DOMESTIC` `INTERNATIONAL_MATURED_REGION` `INTERNATIONAL_EMERGING_REGION` Occurrence: Always
dimensionMetrics.metrics	array of Metric	This is a list of Metric elements where each element contains data and information related to the transactions grouped by the associated dimension. Occurrence: Always
dimensionMetrics.metrics.benchmark	MetricBenchmark	This complex type defines a set of benchmark data, which includes the average rating for the group included in the benchmark evaluation and the seller's calculated customer service metric rating for the benchmark. This container is returned only if the associated metricKey value is `RATE`. Occurrence: Always
dimensionMetrics.metrics.benchmark.adjustment	RatingAdjustmentTypeEnum	If this field is present, it indicates that the rating given to the seller was "adjusted" for one reason or another. If eBay determines that the normal rating of a seller is impacted by circumstances beyond their control, they can issue an override to adjust the rating given to the seller. Occurrence: Conditional
dimensionMetrics.metrics.benchmark.basis	BenchmarkTypeEnum	This field returns the "basis" by which the benchmark is calculated for the customer service metric type. Currently, the only supported basis is `PEER_BENCHMARK`. Occurrence: Always
dimensionMetrics.metrics.benchmark.metadata	BenchmarkMetadata	This field contains the benchmark data. Occurrence: Conditional
dimensionMetrics.metrics.benchmark.metadata.average	string	This field returns the average value for the group, as defined by the specified basis. When the benchmark basis is set to `PEER_BENCHMARK`, the value returned in this field is the benchmark value to which the seller's metric value is compared to determine the seller's rating for the customer service metric. Occurrence: Conditional
dimensionMetrics.metrics.benchmark.rating	RatingTypeEnum	This field returns seller's rating for the customer service metric. The rating is set to a value that equals the relative deviation between the seller's metric value and the benchmark value for the customer service metric. Deviation values range from `LOW` to `VERY HIGH`, and the lower the deviation, the better the seller rating. Occurrence: Always
dimensionMetrics.metrics.distributions	array of MetricDistribution	Returned when metricKey equals `COUNT`, this field returns an array of seller data where each set of data is grouped according by an overarching basis. When the seller distribution is returned, the numeric value of the associated value container equals the sum of the transactions where the seller meets the criteria of the customer service metric type for the given dimension during the evaluationCycle. Occurrence: Conditional
dimensionMetrics.metrics.distributions.basis	string	This field returns the basis, or the method, by which the metric rating is calculated. Occurrence: Conditional
dimensionMetrics.metrics.distributions.data	array of Distribution	This field returns a list of name/value pairs, where the name indicates the distribution being rated and the value indicates the count of seller transactions that meet the distribution criteria. Occurrence: Conditional
dimensionMetrics.metrics.distributions.data.name	string	The name of a distribution in which the seller is active. Occurrence: Conditional
dimensionMetrics.metrics.distributions.data.value	string	This field contains the number of transactions the seller had in the distribution (identified by the associated name field) during the metric evaluationCycle. Occurrence: Conditional
dimensionMetrics.metrics.metricKey	string	This field indicates the customer service metric being returned in the associated metrics container. The field is set as follows: `TRANSACTION_COUNT` – When set to this value, the associated value field returns the number of transactions completed in the peer group for the metric being evaluated in the associated dimension and evaluationCycle. `COUNT` – When set to this value, the associated value field is set to the number of transactions completed by the seller for the metric being evaluated in the associated dimension and evaluationCycle. `RATE` – When set to this value, the fields in the associated container return the seller's calculated value for the associated customer service metric along with the benchmark data against which the seller is evaluated. Specifically, when metricKey is set to `RATE`, the associated value field is set to the value of metricKey `TRANSACTION_COUNT` divided by the value of metricKey `COUNT`. The benchmark.rating value is the seller's rating for the metric in the associated dimension and evaluationCycle. Occurrence: Always
dimensionMetrics.metrics.value	string	This field is set to the seller's numeric rating for the associated metricKey for the given dimension during the evaluationCycle. To determine the seller's rating for this metric, the value of this field is compared to the average metric value of the group. Occurrence: Always
evaluationCycle	EvaluationCycle	This complex type defines the evaluation type (`CURRENT` or `PROJECTED`) and the transaction lookback period used to calculate the seller's customer service metric. Occurrence: Always
evaluationCycle.endDate	string	End date and time of the transaction lookback range. All timestamps are based on Mountain Standard Time (MST). The timestamp is formatted as an ISO 8601 string, which is based on the 24-hour Coordinated Universal Time (UTC) clock. Occurrence: Always
evaluationCycle.evaluationDate	string	The ISO-8601 date and time at which the seller was evaluated for this customer service metric rating. Occurrence: Always
evaluationCycle.evaluationType	EvaluationTypeEnum	This field specifies the transaction lookback period used for the evaluation. The evaluation_type value specified in the request is returned in this field. There are two possible values: `CURRENT` – A monthly evaluation that occurs on the 20th of every month. `PROJECTED` – A daily evaluation that provides a projection of how the seller is currently performing with regards to the upcoming evaluation period. Occurrence: Always
evaluationCycle.startDate	string	The start date and time of the transaction lookback range. All timestamps are based on Mountain Standard Time (MST). The timestamp is formatted as an ISO 8601 string, which is based on the 24-hour Coordinated Universal Time (UTC) clock. Format: `[YYYY]-[MM]-[DD]T[hh]:[mm]:[ss].[sss]Z` Example: `2018-08-04T07:09:00.000Z` Occurrence: Always
marketplaceId	MarketplaceIdEnum	The eBay marketplace ID of the marketplace upon which the customer service metric evaluation is based. The customer_service_metric resource supports a limited set of marketplaces. For a complete list of the supported marketplaces, please see the Service metrics policy page. Occurrence: Conditional

HTTP status codes

This call can return one of the following HTTP status codes. For an overview of the status codes, see HTTP status codes in Using eBay RESTful APIs.

Status	Meaning
200	Success
400	Bad Request
404	Resource not found. Invalid path parameters.
409	Business error
500	Internal Server Error

Error codes

For more on errors, plus the codes of other common errors, see Handling errors.

Code	Domain	Category	Meaning
54000	API_ANALYTICS	APPLICATION	There was a problem with an eBay internal system or process. Contact eBay developer support for assistance.
54200	API_ANALYTICS	BUSINESS	The specified customer service metric is not available for the provided evaluation type and marketplace. Possible error causes are (1) Customer Service Metric values are not returned if the Seller does not have a valid transaction on the specified marketplace during the past 12 months or (2) sellers can retrieve CURRENT values only after they have been active on the specified marketplace for a complete benchmarking period.
54400	API_ANALYTICS	REQUEST	The specified customer service metric type is not a valid type. Valid metric types are ITEM_NOT_AS_DESCRIBED or ITEM_NOT_RECEIVED.
54401	API_ANALYTICS	REQUEST	The specified marketplace ID is not a supported marketplace. For a complete list of the supported marketplace IDs, see the documentation.
54402	API_ANALYTICS	REQUEST	The specified evaluation type is not a valid type. Valid evaluation types are CURRENT or PROJECTED.

Warnings

This call has no warnings.

Samples

New to making API calls? Please see Making a Call.

Note: Identifiers, such as order IDs or user IDs, and personal data in these samples might be anonymized or may no longer be active on eBay. If necessary, substitute current, relevant eBay data in your requests.

Sample 1: Customer service metric: Item Not As Described

Sample 2: Customer service metric: Item Not Received

Sample 1: Customer service metric: Item Not As Described

This example shows the CURRENT customer service metrics for Item not as described transactions.

For details on using and understanding the response from getCustomerServiceMetric, see Interpreting customer service metric ratings.

Input

This method does not use a request payload, but configures an INAD request with the following URI parameters:

Set customer_service_metric_type to ITEM_NOT_AS_DESCRIBED.
Set evaluation_type to CURRENT.
Set evaluation_marketplace_id to EBAY_GB.

GEThttps://api.ebay.com/sell/analytics/v1/customer_service_metric/ITEM_NOT_AS_DESCRIBED/CURRENT?evaluation_marketplace_id=EBAY_GB

Output

When successful, the call returns a response similar to this example sample shown.

Because the request sets the customer_service_metric_type URI parameter to ITEM_NOT_AS_DESCRIBED, the dimension elements in the response have metricKey set to LISTING_CATEGORY.

The example below shows the different types of dimension elements you can expect to receive in an INAD set of metrics.

{
  "evaluationCycle": {
    "evaluationType": "CURRENT",
    "evaluationDate": "2019-10-21T19:13:00.000Z",
    "startDate": "2019-07-01T07:00:00.000Z",
    "endDate": "2019-10-01T06:59:59.000Z"
  },
  "marketplaceId": "EBAY_GB",
  "dimensionMetrics": [
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "20081",
        "name": "Antiques"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "100"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "267",
        "name": "Books, Comics & Magazines"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.53",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "LOW",
            "metadata": {
              "average": "0.54"
            }
          }
        },
        {
          "metricKey": "COUNT",
          "value": "4612",
          "distributions": [
            {
              "basis": "ITEM_NOT_AS_DESCRIBED_REASON",
              "data": [
                {
                  "name": "MISSING_PARTS",
                  "value": "353"
                },
                {
                  "name": "ORDERED_DIFFERENT_ITEM",
                  "value": "265"
                },
                {
                  "name": "ARRIVED_DAMAGED",
                  "value": "824"
                },
                {
                  "name": "NOT_AS_DESCRIBED",
                  "value": "2463"
                },
                {
                  "name": "DEFECTIVE_ITEM",
                  "value": "687"
                },
                {
                  "name": "FAKE_OR_COUNTERFEIT",
                  "value": "20"
                }
              ]
            }
          ]
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "870197"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "12576",
        "name": "Business, Office & Industrial"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "2"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "625",
        "name": "Cameras & Photography"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "3"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "11116",
        "name": "Coins"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "18"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "1",
        "name": "Collectables"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "11"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "11232",
        "name": "DVDs, Films & TV"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.47",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "LOW",
            "metadata": {
              "average": "0.51"
            }
          }
        },
        {
          "metricKey": "COUNT",
          "value": "821",
          "distributions": [
            {
              "basis": "ITEM_NOT_AS_DESCRIBED_REASON",
              "data": [
                {
                  "name": "MISSING_PARTS",
                  "value": "117"
                },
                {
                  "name": "ORDERED_DIFFERENT_ITEM",
                  "value": "94"
                },
                {
                  "name": "ARRIVED_DAMAGED",
                  "value": "120"
                },
                {
                  "name": "NOT_AS_DESCRIBED",
                  "value": "195"
                },
                {
                  "name": "DEFECTIVE_ITEM",
                  "value": "286"
                },
                {
                  "name": "FAKE_OR_COUNTERFEIT",
                  "value": "9"
                }
              ]
            }
          ]
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "175911"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "99",
        "name": "Everything Else"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "1"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "11233",
        "name": "Music"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.6",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "906",
          "distributions": [
            {
              "basis": "ITEM_NOT_AS_DESCRIBED_REASON",
              "data": [
                {
                  "name": "MISSING_PARTS",
                  "value": "102"
                },
                {
                  "name": "ORDERED_DIFFERENT_ITEM",
                  "value": "147"
                },
                {
                  "name": "ARRIVED_DAMAGED",
                  "value": "135"
                },
                {
                  "name": "NOT_AS_DESCRIBED",
                  "value": "237"
                },
                {
                  "name": "DEFECTIVE_ITEM",
                  "value": "273"
                },
                {
                  "name": "FAKE_OR_COUNTERFEIT",
                  "value": "12"
                }
              ]
            }
          ]
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "151797"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "64482",
        "name": "Sports Memorabilia"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "20"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "260",
        "name": "Stamps"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "26"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "1249",
        "name": "Video Games & Consoles"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "1.48",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "259",
          "distributions": [
            {
              "basis": "ITEM_NOT_AS_DESCRIBED_REASON",
              "data": [
                {
                  "name": "MISSING_PARTS",
                  "value": "34"
                },
                {
                  "name": "ORDERED_DIFFERENT_ITEM",
                  "value": "36"
                },
                {
                  "name": "ARRIVED_DAMAGED",
                  "value": "35"
                },
                {
                  "name": "NOT_AS_DESCRIBED",
                  "value": "89"
                },
                {
                  "name": "DEFECTIVE_ITEM",
                  "value": "64"
                },
                {
                  "name": "FAKE_OR_COUNTERFEIT",
                  "value": "1"
                }
              ]
            }
          ]
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "17550"
        }
      ]
    },
    {
      "dimension": {
        "dimensionKey": "LISTING_CATEGORY",
        "value": "40005",
        "name": "Wholesale & Job Lots"
      },
      "metrics": [
        {
          "metricKey": "RATE",
          "value": "0.0",
          "benchmark": {
            "basis": "PEER_BENCHMARK",
            "rating": "NOT_APPLICABLE"
          }
        },
        {
          "metricKey": "COUNT",
          "value": "0"
        },
        {
          "metricKey": "TRANSACTION_COUNT",
          "value": "1"
        }
      ]
    }
  ]
}

Sample 2: Customer service metric: Item Not Received

This example shows the PROJECTED customer service metrics for Item not received transactions.

Input

There is no request payload for this call. Instead, this example configures the INR request using these URI parameters:

Set customer_service_metric_type to ITEM_NOT_RECEIVED.
Set evaluation_type to PROJECTED.
Set evaluation_marketplace_id to EBAY_GB.

GEThttps://api.ebay.com/sell/analytics/v1/customer_service_metric/ITEM_NOT_RECEIVED/PROJECTED?evaluation_marketplace_id=EBAY_US

Output

When successful, the call returns a response payload similar to the sample shown.

Because customer_service_metric_type is set to ITEM_NOT_RECEIVED, the dimension elements in the response have metricKey set to SHIPPING_REGION.

The response returns metrics for the three shipping corridors.

{
    "evaluationCycle": {
        "evaluationType": "PROJECTED",
        "evaluationDate": "2019-10-30T03:22:13.000Z",
        "startDate": "2019-08-01T07:00:00.000Z",
        "endDate": "2019-11-01T06:59:59.000Z"
    },
    "marketplaceId": "EBAY_GB",
    "dimensionMetrics": [
        {
            "dimension": {
                "dimensionKey": "SHIPPING_REGION",
                "value": "DOMESTIC",
                "name": "Domestic"
            },
            "metrics": [
                {
                    "metricKey": "RATE",
                    "value": "0.78",
                    "benchmark": {
                        "basis": "PEER_BENCHMARK",
                        "rating": "AVERAGE",
                        "metadata": {
                            "average": "0.4"
                        }
                    }
                },
                {
                    "metricKey": "COUNT",
                    "value": "8857"
                },
                {
                    "metricKey": "TRANSACTION_COUNT",
                    "value": "1134149"
                }
            ]
        },
        {
            "dimension": {
                "dimensionKey": "SHIPPING_REGION",
                "value": "INTERNATIONAL_EMERGING_REGION",
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                    "benchmark": {
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                    "metricKey": "COUNT",
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                    "metricKey": "TRANSACTION_COUNT",
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                    "metricKey": "TRANSACTION_COUNT",
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}