Handling orders

Handling orders is the phase of selling that includes completing the process of packaging, addressing, handling, and shipping each order, as well as dealing with any issues that arise after each order is shipped, such as cancellations, returns, inquiries, and disputes between seller and buyer.

Completing the fulfillment process

The set of specifications for addressing, handling, and shipping each package is known as a shipping fulfillment. The following topics cover the process of creating and completing shipping fulfillments:

Resolving order issues

The eBay Post-Order API is the current tool that you can use to resolve buyer cancellations, returns, inquiries, and disputes. You will find information about these issues and the API at Post-Order API – Usage Guide.