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Published: March 06 2007, 3:02:00 PMUpdated: November 28 2020, 3:22:18 PM

Why am I getting the following error message for all the API calls?


<
Errors>

    <ShortMessage>Inactive application or developer.</ShortMessage>

    <LongMessage>Inactive application or developer.</LongMessage>

    <ErrorCode>163</ErrorCode>

    <SeverityCode>Error</SeverityCode>

    <ErrorClassification>RequestError</ErrorClassification>

  </Errors>

Summary

This error occurs if the keys are inactivated.  If the keys are inactive, you can neither generate a new token with those keys nor use the existing tokens that were generated with them.  If you try to retrieve a new token using the redirect method and then use the new keys in an API call, you will get the following error message:
<Errors>

    <ShortMessage>Auth token is invalid.</ShortMessage>

    <LongMessage>Validation of the token in the API request failed.</LongMessage>

    <ErrorCode>931</ErrorCode>

    <SeverityCode>Error</SeverityCode>

    <ErrorClassification>RequestError</ErrorClassification>

  </Errors>

If you try to use the FetchToken method, you will get error 163.

To resolve the issue, please use Support Request.
 


Version Info

The code example above was based on the versions specified below:

API Schema Version 501



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