Skip to main content
Published: August 30 2012, 9:02:00 AMUpdated: November 28 2020, 1:59:17 PM

What kind of dispute is created when a buyer choose the third option "I want to return an item and get a refund." (Easy Returns) in the resolution center (http://resolutioncentre.ebay.co.uk/ or http://resolutioncenter.ebay.de/)?

Image

Summary  

 RETURN case type is created for the Easy Returns case opened in the UK or DE resolution center (http://resolutioncentre.ebay.co.uk/ or http://resolutioncenter.ebay.de/). This case type can be retrieved in ResolutionCaseManagementService as below:

  <soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope">
   <soapenv:Header/>
   <soapenv:Body>
      <getUserCasesResponse xmlns="http://www.ebay.com/marketplace/resolution/v1/services">
         <ack>Success</ack>
         <version>1.3.0</version>
         <timestamp>2012-08-21T17:16:17.719Z</timestamp>
         <cases>
            <caseSummary>
               <caseId>
                  <id>414235968</id>
                  <type>RETURN</type>
               </caseId>
               <user>
                  <userId>xxxxx</userId>
                  <role>SELLER</role>
               </user>
               <otherParty>
                  <userId>xxxxx</userId>
                  <role>BUYER</role>
               </otherParty>
               <status>
                  <returnStatus>OTHER</returnStatus>
               </status>
               <item>
                  <itemId>xxxx</itemId>
                  <itemTitle>TEST TEST TEST TEST</itemTitle>
                  <transactionId>944934651011</transactionId>
               </item>
               <caseQuantity>1</caseQuantity>
               <caseAmount currencyId="EUR">1.0</caseAmount>
               <respondByDate>2012-08-21T02:10:24.000Z</respondByDate>
               <creationDate>2012-08-21T04:15:18.000Z</creationDate>
               <lastModifiedDate>2012-08-21T05:42:33.000Z</lastModifiedDate>
            </caseSummary>
         </cases>
         <paginationOutput>
            <pageNumber>1</pageNumber>
            <entriesPerPage>25</entriesPerPage>
            <totalPages>1</totalPages>
            <totalEntries>1</totalEntries>
         </paginationOutput>
      </getUserCasesResponse>
   </soapenv:Body>
</soapenv:Envelope>

Keep in mind that RETURN type is applicable for UK and DE only (It is not applicable for US)

Attachments
How well did this answer your question?
Answers others found helpful