DisputeExplanation and DisputeState for UPI dispute
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Question
DisputeExplanation and DisputeState for Unpaid Items
Answer
Summary
DisputeState value returned in GetDispute depends on the value of DisputeExplanation specified in AddDispute . The table below captures the DisputeState value to expect for various DisputeExplanations.
| DisputeReason | DisputeExplanation | DisputeState | DisputeState after the 7-Days grace periods |
| BuyerHasNotPaid | BuyerHasNotResponded | BuyerFirstResponsePayOption | BuyerFirstResponsePayOptionLateResponse |
| BuyerHasNotPaid | BuyerRefusedToPay | BuyerFirstResponseNoPayOption | BuyerFirstResponseNoPayOptionLateResponse |
| BuyerHasNotPaid | BuyerNoLongerRegistered | BuyerFirstResponseNoPayOption | BuyerFirstResponseNoPayOptionLateResponse |
| BuyerHasNotPaid | BuyerNotClearedToPay | BuyerFirstResponseNoPayOption | BuyerFirstResponseNoPayOptionLateResponse |
| BuyerHasNotPaid | ShippingAddressNotConfirmed | BuyerFirstResponsePayOption | BuyerFirstResponsePayOptionLateResponse |
| BuyerHasNotPaid | OtherExplanation | BuyerFirstResponseNoPayOption | BuyerFirstResponseNoPayOptionLateResponse |
Additional Resources
- Documentation: DisputeState and DisputeActivity
DisputeReason