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Published: November 14 2006, 2:42:00 PMUpdated: November 28 2020, 3:01:32 PM

Why am I receiving this error when trying to list an Item or making any other API call?

<Errors>
   <
ShortMessage>Requested user is suspended.</ShortMessage> 
   <LongMessage>The account for user ID "apitest7" specified in this request is suspended. Sorry, you can only request information for current users.</LongMessage> 
   <ErrorCode>841</ErrorCode> 
   <SeverityCode>Error</SeverityCode> 
   <ErrorParameters ParamID="0">
      <
Value>apitest7</Value>
  
</ErrorParameters>
    <
ErrorClassification>RequestError</ErrorClassification>
</Errors>

Summary

You will receive this error if the user is suspended and you try to make an API call with that user's token.  The user will need to resolve the account suspension before the token can be used. 

To check if the account is suspended:

  • Check your registered email for any notices from eBay
  • This email will also appear on your My Messages page in My eBay
  • Make the API call GetUser with the a valid token of another non-suspended user as below:

    GetUser Request:

    <?xml version="1.0" encoding="utf-8"?>
    <
    GetUserRequest xmlns="urn:ebay:apis:eBLBaseComponents">
      <
    Version>485</Version>
      <
    RequesterCredentials>
        <
    eBayAuthToken>*****</eBayAuthToken>
      </
    RequesterCredentials>
      <
    UserID>apitest7</UserID>
    </
    GetUserRequest>

    GetUser Response:

<?xml version="1.0" encoding="utf-8"?>

<GetUserResponse xmlns="urn:ebay:apis:eBLBaseComponents">

  <Timestamp>2006-11-14T21:16:33.093Z</Timestamp>

  <Ack>Success</Ack>

  <Version>491</Version>

  <Build>e487_core_Bundled_3841142_R1</Build>

  <User>

    <AboutMePage>false</AboutMePage>

    ...

    <Site>US</Site>

    <Status>Suspended</Status>

    <UserID>apitest7</UserID>

    ...

  </User>

</GetUserResponse>

 

To resolve account suspension:

 

 

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