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Published: October 21 2009, 4:23:00 PMUpdated: November 28 2020, 7:59:58 PM

My UploadSiteHostedPictures request is now returning the following errors:

<Errors>
  <ShortMessage>Pictures are at least 1000 pixels on the longest side.</ShortMessage>
  <LongMessage>You may want to improve the image quality. We recommend that: Pictures are at least 1000 pixels on the longest side.</LongMessage>
  <ErrorCode>21916790</ErrorCode>
  <SeverityCode>Warning</SeverityCode>
  <ErrorParameters ParamID="0">
    <Value>1000</Value>
  </ErrorParameters>
  <ErrorClassification>RequestError</ErrorClassification>
</Errors>
<Errors>
 
<ShortMessage>The image be 90 or greater quality for JPG compression.</ShortMessage>
 
<LongMessage>You may want to improve the image quality. We recommend that: The image be 90 or greater quality for JPG compression.</LongMessage>
 
<ErrorCode>21916791</ErrorCode>
 
<SeverityCode>Warning</SeverityCode>
 
<ErrorParameters ParamID="0">
   
<Value>90</Value>
 
</ErrorParameters>
 
<ErrorClassification>RequestError</ErrorClassification>
</Errors>

My requests used to succeed without any errors for the same images in the past.  Why am I getting the errors now?

Summary 

In order to provide a good experience to users, eBay recommends that your pictures have the following:

  • at least 1000 pixels on the longest side.
  • If they’re in JPEG format (most common), they should have a quality of 90 or greater on the standard 0-99 JPEG quality scale

If the images do not meet these minimum specification, you will see a warning in the response.  However the images will be uploadeed and you will get back the image urls that you can then use in the AddItem requests.  We strongly recommend to upgrade the image quality if you get a warning and use the updated images in your listings.

See this help page for "How to take pictures for your listing"
http://pages.ebay.com/help/sell/photo_tutorial.html


Additional Information

Adding pictures to your listing
UploadSiteHostedPictures API call Reference

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