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  • Action May Be Required: Sandbox IP Address Changes Went Live on May 15th, 2026. Learn more here.
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Site or Service Name:

Sandbox

Last Update:

Wed May 20 2026 04:52:21 GMT-0700 (Mountain Standard Time)

Description:

createFulfillmentPolicy API call returning 20500 internal error in sandbox environment.

error:
"errorId": 20500,  
"message": "System error.",   
"longMessage": "Internal application error."

 
We are aware of the issue and actively working to get it fixed.

Status:

Unresolved