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Home Support API Status Sandbox Resolved the Getuser Method of the Identity API Is Currently Non Functional in the Sandbox Environment

RESOLVED -The getUser method of the Identity API is currently non-functional in the sandbox environment.

Site or Service Name:

Identity API

Last Update:

Tue Aug 05 2025 08:04:56 GMT-0700 (Mountain Standard Time)

Description:

The getUser method of the Identity API is returning the error: "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance." in the sandbox environment.

The issue has been resolved.

Status:

Resolved