Action Required: From early May, API users must include standardized condition details when creating or updating listings in certain coins category. Update your integration to stay compliant. Learn more here.
Size Standardization Update: Apparel & Footwear listings with non-standard, missing, or incomplete size information may be blocked or hidden starting August 2026. Normalization begins in June. Learn more here.
Starting September, 2026, three listing fields are available to support ECGT commercial guarantee label for EU business sellers: Durability guarantee (new), brand, and model. Learn more here.

Home Develop Get Started API Status Production Developers Are Unable to Access the Support Ticket Knowledge Base Pages

Developers are unable to access the Support ticket/ Knowledge base pages

Site or Service Name:

SDK's and Developer Tools

Last Update:

Fri Dec 02 2016 12:38:00 GMT-0700 (Mountain Standard Time)

Description:

All Developers cannot access the Knowledge Base/Support Ticket Pages to file new tickets or update/view existing tickets. We are aware of the issue and actively working on getting it resolved.

Status:

resolved