This typically occurs when you include a symbol (e.g., “&”) that is not permitted according to the list of supported symbols.
In the example below, the password meets the length requirements and includes all the correct types of characters, but it also includes a symbol that is not permitted.
Password errors may also occur if you use a very weak password, such as a value that is too similar to the word “password” itself.
If you forgot your developer username, please login with the email that you used to register.
- If you cannot access your registered email, see the next topic on this page.
- Your developer account is separate from your eBay member account.
- Use your eBay member account to login to the developer forums.
- For Sandbox login issues, see Help with the eBay Sandbox
To reset your developer password:
- Go to https://developer.ebay.com/fyp
This screen lets you select where to receive a PIN.
- Enter your username or email.
- Select Email the PIN.
- Enter the CAPTCHA text on the form.
- Click Send Now to verify your email.
- On the second form, verify that the email shown is the correct email.
- Enter the new CAPTCHA text on the second form.
- Click Confirm.
If a developer account matches your email, you will receive the PIN within a few minutes.
- If you do not receive a PIN within 30 minutes, please fill in the form below for assistance.
If your email address is correct, but you have not received a PIN, see "I cannot reset my eBay developer username or password" above.
If you cannot access the email that was used to register your developer account, fill in the form below with all the details you know, so that we can verify which account is yours.
For a faster response, please login and file a free App Check ticket with the subject “Please disable my account”.
If you cannot login, you will need to provide sufficient information to prove that the account is yours. Please use the form below.
If you have multiple developer accounts, submit separate requests to disable each account.
After your account is disabled, you will not be able to login.