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An order fulfillment feed is a CSV or XML file that you upload to MIP. It contains information about which of your ordered products have been shipped to the buyers, how they were shipped, and includes the carrier tracking number. Order fulfillment feeds contain all of the elements listed as required in the order fulfillment feed definitions table, and may include some or all of the optional and/or conditional elements.

Create and upload the order fulfillment feed after an item sells to specify whether that item will be picked up or shipped.

Update and upload the order fulfillment feed after an item has been picked up or shipped.

Requirements

Order fulfillment feeds must contain:

  • All of the elements listed as required in the Order fulfillment definitions table, and may include some or all of the optional or conditional elements.
  • eBay site, logistics status, and merchant ID if needed
  • Order details, such as whether the order includes one or multiple items
  • Shipping carriers and tracking numbers

You can list multiple carriers for a single item, and a tracking number for each carrier.

How to create an order fulfillment feed

  1. Go to the Sample feed and response files topic.
  2. In the eBay feed samples section, download the order fulfillment feed sample file (CSV or XML format), and save it on a computer that has access to the MIP user interface or file server.
  3. Open the order fulfillment feed sample file and note how the information about the sample product is entered. Note the structure of the sample file, that is, which elements are included and the order they are located in the sample file.
  4. Compare your fulfillment information to the elements in the feed sample, and note how your information matches the structure of the order fulfillment feed file.
  5. Replace the information in the sample file with the information about your products and shipping information. Follow the instructions in the Order fulfillment definitions table.

    To enter multiple shipment carriers for an item, copy the item data to a new row in the file and replace the carrier and tracking information in the new row with the additional carrier and tracking information.

  6. When you have entered your information in the order fulfillment feed file, save the file and optionally zip it.
  7. Upload the order fulfillment feed file to eBay.