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This type provides subject-based fields derived from feedback.

Type that uses Topic

FeedbackDetail

Call that uses Topic

Fields

Field
Type
Description
coarseTopic
The main topic (or category) detected in the comment. See the available topics in filter.
fineTopic

Note: Fine topics are not currently supported.

A more specific detail or subtopic related to the coarse topic.
highlightedTexts
array of string
This array lists any text snippets, phrases, or examples, from the feedback that supports the detected topic.
sentiment
This field indicates a classification of the feedback, whether the feedback is Positive, Negative, or Neutral.