eBay Post-Order APIVersion 2

ReturnReasonEnum

This enumerated type lists the possible values that the buyer can use when creating a return request or draft with the POST /post-order/v2/return or POST /post-order/v2/return/draft calls. Indicates the buyer's reason for returning the order line item.

Types that use ReturnReasonEnum:

Calls that use one or more values of ReturnReasonEnum:

Enumeration Values

Value Description
ARRIVED_DAMAGED Indicates the buyer wants to return an item that arrived already damaged.
ARRIVED_LATE Indicates the buyer wants to return an item because it arrived late, as defined by the estimated shipping time window.
BUYER_CANCEL_ORDER Indicates an eBay Now order was canceled by the buyer.
BUYER_NO_SHOW Indicates an eBay Now order is being canceled because the buyer was a no-show at the prearranged delivery location.
BUYER_NOT_SCHEDULED Indicates an eBay Now order is being canceled because the buyer did not schedule a delivery of the item.
BUYER_REFUSED_TO_PICKUP Indicates an eBay Now order is being canceled because the buyer refused to receive the item from an eBay Now valet.
DEFECTIVE_ITEM Indicates the buyer wants to return an item found to be defective.
DIFFERENT_FROM_LISTING Indicates the item is being returned because the buyer feels that the actual item is a lot different than the item portrayed in the listing.
EXPIRED_ITEM Indicates the buyer wants to return a food (or other) item that has surpassed its expiration date.
FAKE_OR_COUNTERFEIT Indicates the buyer wants to return an item that may possibly be inauthentic or counterfeit.
FOUND_BETTER_PRICE Indicates the item is being returned because the buyer found a better price for the item elsewhere.
IN_STORE_RETURN Indicates an In-Store Pickup item was returned to the store. This value only applies to In-Store Pickup orders
MISSING_PARTS Indicates the item is being returned because the buyer discovered that the item was missing one or more parts.
NO_LONGER_NEED_ITEM Indicates the item is being returned because the buyer no longer wants the item.
NO_REASON Indicates the buyer wants to return the item for no particular reason.
NOT_AS_DESCRIBED This enumeration value can be passed into the reason field if the item is being returned because the buyer received an item that was not as described in the item's description.
ORDERED_ACCIDENTALLY Indicates the item is being returned because the buyer accidentally purchased the item.
ORDERED_DIFFERENT_ITEM Indicates the item is being returned because the buyer received an item that was the wrong item completely.
ORDERED_WRONG_ITEM Indicates the item is being returned because the buyer purchased the wrong item.
OTHER Indicates the return reason was not classified, or is unknown.
OUT_OF_STOCK Indicates an eBay Now order is being canceled because the item was out of stock.
RETURNING_GIFT Indicates the buyer wants to return an item that was a gift.
VALET_DELIVERY_ISSUES Indicates an eBay Now order was canceled because the eBay Now valet was unable to deliver the item to the buyer.
VALET_UNAVAILABLE Indicates an eBay Now order was canceled because no eBay Now valets were available to deliver the item to the buyer.
WRONG_SIZE Indicates the buyer wants to return a clothing (or other) item found to be the wrong size.
  * See the Enumeration Index to see exact use of each enumeration value in the API.