Issue Case Refund

POST /post-order/v2/casemanagement/{caseId}/issue_refund

This method can be used on behalf of sellers to issue a full refund to the buyer to resolve an INR or Return case that was filed against the seller. The seller can voluntarily use this method before eBay customer support makes a decision on the case, or after, when and if eBay customer supports rules in favor of the buyer and forces the seller to issue a refund to the buyer.

Important! Due to EU & UK Payments regulatory requirements, an additional security verification via Digital Signatures is required for certain API calls that are made on behalf of EU/UK sellers, including this method. Please refer to Digital Signatures for APIs to learn more on the impacted APIs and the process to create signature to be included in the HTTP payload.

Input

Resource URI (production)

POST https://api.ebay.com/post-order/v2/casemanagement/{caseId}/issue_refund

URI parameters

Parameter	Type	Required?	Meaning
caseId	string	Required	The unique identifier of a case. This URI parameter is required in order to identify the case for which a full refund will be issued to the buyer. The case ID value is passed in as part of the call URI.

HTTP request headers

All requests made to eBay REST operations require you to provide the authorization HTTP header for authentication.
See HTTP request headers for details.

Authorization

This call uses standard authorization tokens. See Making a Call for details.

Payload model

The following lists all fields that could be included in the request.

{ /* CaseVoluntaryRefundRequest */
"comments":
    { /* Text */
    "content": string,
    "language": string,
    "translatedFromContent": string,
    "translatedFromLanguage": string
    }
}

Request field descriptions

Input Container/Field	Type	Occurrence	Meaning
comments	Text	Optional	This container is used if the seller wants to add a note or explanation about the refund being issued.
comments.content	string	Conditional	This field displays the actual textual content in the language specified in the language field. This field is always used for containers using the Text type.
comments.language	string	Conditional	This two-letter code indicates the language used to display the content in the content field. The language will default to the language used on the eBay site if a specific language is not specified through the Accept-Language HTTP header. This field is always used for containers using the Text type. The full list of language enumeration values are defined in the LanguageEnum type definition. Applicable values: See LanguageEnum
comments.translatedFromContent	string	Conditional	If language translation/localization is required, this field displays the actual textual content in the language specified in the translatedFromLanguage field. If language translation was not required, this field is not applicable.
comments .translatedFromLanguage	string	Conditional	If language translation/localization is required, this two-letter code indicates the language used to display the content in the translatedFromContent field. If language translation was not required, this field is not applicable. The full list of language enumeration values are defined in the LanguageEnum type definition. Applicable values: See LanguageEnum

Output

Payload model

Note: For information about the error fields and how to work with them, see Error Handling.

The following lists all fields that could be included in the response.

{ /* VoluntaryRefundResponse */
"refundResult":
    { /* VoluntaryRefundResult */
    "refundSource": string,
    "refundStatus": string
    }
}

Response field descriptions

Output Container/Field	Type	Occurrence	Meaning
refundResult	VoluntaryRefundResult	Always	This container shows the result of the refund action and the source being used for the buyer refund.
refundResult.refundSource	string	Always	This enumeration value indicates the payment source used to refund the buyer to resolve an inquiry or case. Applicable values are from RefundPaymentTypeEnum: ECHECK This enumeration value indicates that a refund to the buyer was supplemented by available seller payout funds, and one or more other funding sources such as the seller's bank account. INSTANT_REFUND This enumeration value indicates that an instant refund was issued to the buyer. INTERMEDIATED_REFUND This enumeration value indicates that a refund is being intermediated by eBay. OTHER This enumeration value indicates that the refund payment source cannot be determined. PAYOUT This enumeration value indicates that the buyer refund was taken from available funds from the seller payout. Code so that your app gracefully handles any future changes to this list.
refundResult.refundStatus	string	Always	This enumeration value indicates the success or failure of a full refund being issued by the seller through an issue_refund method. Applicable values are from RefundStatusEnum: FAILED This enumeration value indicates that the refund to the buyer failed. OTHER This enumeration value indicates that the refund status cannot be determined by eBay. PENDING This enumeration value indicates that the buyer refund is in the pending state. SUCCESS This enumeration value indicates that the refund to the buyer was successful. Code so that your app gracefully handles any future changes to this list.

null

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Issue a Refund

This operation issues a refund to the buyer.

Description

You can use this operation on behalf of the seller to issue a refund for an order line item after the buyer has filed an INR or Return case against the seller.

Input

The caseId path parameter identifies the INR or Return case asociated with the order line item being refunded. This call includes an optional comment from the seller to the buyer.

URL format. See also the non-wrapped version of this URL.

POST https://api.ebay.com/post-order/v2/casemanagement/5********7/issue_refund
{
  "comments": {
    "content": "Your refund is on its way."
  }
}

Output

The reponse payload indicates that an instant refund was successfully issued to the buyer from the seller's PayPal account.

JSON format.
{
  "refundResult": {
    "refundSource": "INSTANT_REFUND",
    "refundStatus": "SUCCESS"
  }
}

Change History

Change Date	Description