Issue Case Refund

POST /post-order/v2/casemanagement/{caseId}/issue_refund

Sellers use this call to issue a full refund to the buyer to resolve an INR or Return case that was filed against the seller. The seller can voluntarily use this call before eBay customer support makes a decision on the case, or after, when and if eBay customer supports rules in favor of the buyer and forces the seller to issue a refund to the buyer.

Input

Resource URI (production)

POST https://api.ebay.com/post-order/v2/casemanagement/{caseId}/issue_refund

URI parameters

Parameter	Type	Required?	Meaning
caseId	string	Required	The unique identifier of a case. This URI parameter is required in order to identify the case for which a full refund will be issued to the buyer. The case is identified by the `caseId` that is passed in as part of the call URI.

HTTP request headers

All requests made to eBay REST operations require you to provide the authorization HTTP header for authentication.
See HTTP request headers for details.

Authorization

This call uses standard authorization tokens. See Making a Call for details.

Payload model

The following lists all fields that could be included in the request.

{ /* CaseVoluntaryRefundRequest */
"comments":
    { /* Text */
    "content": string,
    "language": string,
    "translatedFromContent": string,
    "translatedFromLanguage": string
    }
}

Request field descriptions

Input Container/Field	Type	Occurrence	Meaning
comments	Text	Optional	This is an optional container that allows the seller to add a note or explanation about the refund being issued.
comments.content	string	Conditional	This field displays the actual textual content in the language specified in the language field. This field is always used for containers using the Text type.
comments.language	string	Conditional	This two-letter code indicates the language used to display the content in the content field. The language will default to the language used on the eBay site if a specific language is not specified through the Accept-Language HTTP header. This field is always used for containers using the Text type. Applicable values are from LanguageEnum:See language.
comments.translatedFromContent	string	Conditional	If language translation/localization is required, this field displays the actual textual content in the language specified in the translatedFromLanguage field. If language translation was not required, this field is not applicable.
comments .translatedFromLanguage	string	Conditional	If language translation/localization is required, this two-letter code indicates the language used to display the content in the translatedFromContent field. If language translation was not required, this field is not applicable. Applicable values are from LanguageEnum:See translatedFromLanguage.

Output

Payload model

Note: For information about the error fields and how to work with them, see Error Handling.

The following lists all fields that could be included in the response.

{ /* VoluntaryRefundResponse */
"refundResult":
    { /* VoluntaryRefundResult */
    "refundSource": token,
    "refundStatus": token
    }
}

Response field descriptions

Output Container/Field	Type	Occurrence	Meaning
refundResult	VoluntaryRefundResult	Always	Contains information about the status and the source of the refund.
refundResult.refundSource	token	Always	This enumeration value indicates the payment source used to refund the buyer to resolve an inquiry or case. Applicable values: See RefundPaymentTypeEnum
refundResult.refundStatus	token	Always	Indicates the success or failure of a full refund being issued by the seller through an issue_refund call. `PENDING` will be returned if the refundSource value is `ECHECK`, or if the seller and buyer are handling the refund through a source other than PayPal. Applicable values: See RefundStatusEnum

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Issue a Refund

This operation issues a refund to the buyer.

Description

You can use this operation on behalf of the seller to issue a refund for an order line item after the buyer has filed an INR or Return case against the seller.

Input

The caseId path parameter identifies the INR or Return case asociated with the order line item being refunded. This call includes an optional comment from the seller to the buyer.

URL format. See also the non-wrapped version of this URL.

POST https://api.ebay.com/post-order/v2/casemanagement/5003184857/issue_refund
{
  "comments": {
    "content": "Your refund is on its way."
  }
}

Output

The reponse payload indicates that an instant refund was successfully issued to the buyer from the seller's PayPal account.

JSON format.
{
  "refundResult": {
    "refundSource": "INSTANT_REFUND",
    "refundStatus": "SUCCESS"
  }
}

Change History

Change Date	Description