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Published: April 22 2015, 2:50:00 PMUpdated: November 28 2020, 9:09:30 PM

What is the flow for retrieving the final value fee credit when a seller refunds the buyer?

Detailed Description

Here is the flow that you will need to build to get the final value fee credit when you refund buyers:

Image



Dispute state and status as the case progress:

Initial State when seller opens case:
DisputeState:  MutualWithdrawalAgreement
DisputeStatus:  WaitingForBuyerResponse

Buyer Responds and accepts:
DisputeState: Closed  
DisputeStatus:  ClosedFVFCreditNoStrike

Buyer Responds and doesn’t accept:
DisputeState: Closed   
DisputeStatus:  ClosedNoFVFCreditNoStrike

Buyer doesn’t respond within 7 days:
DisputeState: MutualWithdrawalAgreementLate
DisputeStatus: WaitingForBuyerResponse

Seller closes case:  
DisputeState: Closed  
DisputeStatus:  ClosedFVFCreditNoStrike

Sequence of API calls for implementing the flow:

File a case after 4 days of transaction creation:

<?xml version="1.0" encoding="utf-8"?>
<AddDisputeRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <DisputeReason>TransactionMutuallyCanceled</DisputeReason>
  <DisputeExplanation>BuyerReturnedItemForRefund</DisputeExplanation>
  <OrderLineItemID>110040342433-24382475001</OrderLineItemID>
  <RequesterCredentials>
    <eBayAuthToken>*****</eBayAuthToken>
  </RequesterCredentials>
</AddDisputeRequest>

Get the status of the disputes:

<?xml version="1.0" encoding="utf-8"?>

<GetUserDisputesRequest xmlns="urn:ebay:apis:eBLBaseComponents">

<DisputeFilterType>DisputesAwaitingOtherPartyResponse</DisputeFilterType>

<Pagination>

<EntriesPerPage>200</EntriesPerPage>

<PageNumber>1</PageNumber>

</Pagination>

<RequesterCredentials>

<eBayAuthToken>*****</eBayAuthToken>

</RequesterCredentials>

</GetUserDisputesRequest>

 

When dispute state changes to MutualWithdrawalAgreementLate if buyer does not respond wihtin 7 days, close dispute:

<?xml version="1.0" encoding="utf-8"?>

<AddDisputeResponseRequest xmlns="urn:ebay:apis:eBLBaseComponents">

<DisputeID>289551422</DisputeID>

<DisputeActivity>MutualAgreementOrNoBuyerResponse</DisputeActivity>

<MessageText>Your message.</MessageText>

<RequesterCredentials>

<eBayAuthToken>*****</eBayAuthToken>

</RequesterCredentials>

</AddDisputeResponseRequest>

 

Note:

Sandbox does not support testing these flows completely.


Additional Information 

Requesting a final value fee credit
http://developer.ebay.com/devzone/guides/ebayfeatures/Development/UPI-DisputesProcess.html

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