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Published: January 29 2010, 3:14:00 AMUpdated: November 28 2020, 8:08:57 PM

Why are multiple external payments associated with a single eBay transaction, although the seller has received only one payment?


Summary

ExternalTransactionID field is returned in the GetSellerTransactions or GetItemTransactions response for transactions which are paid for by PayPal. Sometimes, sellers see multiple ExternalTransactionID fields in the API response for a single eBay transaction, but when they log on to their PayPal account, only one transaction ID is visible.



Detailed Description

It is normal to see multiple ExternalTransactionID fields in the API reponse. This happens when more than one attempt was made to pay for the transaction.

Example:

<ExternalTransaction>
        <ExternalTransactionID>81230990PK390312Y</ExternalTransactionID>
        <ExternalTransactionTime>2009-03-08T11:53:13.000Z</ExternalTransactionTime>
        <FeeOrCreditAmount currencyID="EUR">0.0</FeeOrCreditAmount>
        <PaymentOrRefundAmount currencyID="EUR">5.0</PaymentOrRefundAmount>
      </ExternalTransaction>
      <ExternalTransaction>
        <ExternalTransactionID>4RF568T900200565F</ExternalTransactionID>
        <ExternalTransactionTime>2009-03-08T11:47:45.000Z</ExternalTransactionTime>
        <FeeOrCreditAmount currencyID="EUR">0.0</FeeOrCreditAmount>
        <PaymentOrRefundAmount currencyID="EUR">5.0</PaymentOrRefundAmount>
      </ExternalTransaction>
      <ExternalTransaction>
        <ExternalTransactionID>7UF13825HG7887941</ExternalTransactionID>
        <ExternalTransactionTime>2009-03-14T07:27:57.000Z</ExternalTransactionTime>
        <FeeOrCreditAmount currencyID="EUR">0.0</FeeOrCreditAmount>
        <PaymentOrRefundAmount currencyID="EUR">5.0</PaymentOrRefundAmount>
  </ExternalTransaction>


Typical scenarios leading multiple payment attempts are:

  • Payment status "failed" as the seller denied the payment
  • The buyer initiated payment subsequently cancelling the payment

Note:  Only the successful payment will be visible in the seller's PayPal account as the other attempts were denied or no longer valid.

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