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Published: July 02 2009, 6:07:00 PMUpdated: November 28 2020, 5:25:07 PM

Can I use API to send response to the messages from eBay Customer support?

Summary

   An eBay user can login to eBay site and respond to the eBay Customer Support messages returned in GetMyMessages API, however; automatic response to these message is not supported by eBay API.

   Such messages are reported in GetMyMessages API as below. Note that the ResponseURL is returned in the message container. You can render the URL so that your users can reply to the message.

<GetMyMessagesResponse xlns="urn:ebay:apis:eBLBaseComponents">
     ..
     <Messages>
          <Message>
          <Sender>eBay Customer Support</Sender>
          <RecipientUserID>xxx</RecipientUserID>
          <Subjectxxxxx</Subject>
          <MessageID>22108297976</MessageID>
          <Flagged>false</Flagged>
          <Read>true</Read>
          <ReceiveDate>2009-06-03T03:20:29.000Z</ReceiveDate>
          <ExpirationDate>2009-07-03T03:20:29.000Z</ExpirationDate>
          <ResponseDetails>
               <ResponseEnabled>true</ResponseEnabled>
                   <ResponseURL>
                   http://contact.ebay.com/ws/eBayISAPI.dll?ContactUs­&amp;wftype=3005­&amp;bcrumb=Topics­&amp;replyTo=3f1b96aab7666c352a4588a9bac65d49552febbf0757f3f5­&amp;subject=f42241ed7c428b34ca4da0d19d2589dc516590a036ccf02bed378987094778cea9b7d7d7660ff976fa35611dfdb86a7d442d2b3ce17a704a5f54f994e6b5054c999c175cf54624ff0093d21fbe4eab30­&amp;messageid=m22108297976
                   </ResponseURL>
               </ResponseDetails>
          <ForwardDetails><ForwardMessageEncoding>ISO-8859-1</ForwardMessageEncoding>
          </ForwardDetails>
          <Folder>
              <FolderID0</FolderID>
          </Folder>
</Message> ...

</GetMyMessagesResponse>


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