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Published: August 21 2008, 10:50:00 AMUpdated: November 28 2020, 4:51:52 PM

I tried to subscribe to File Exchange in the sandbox, but I received this error :

We're sorry, but you are not eligible to use eBay File Exchange at this time.

My user meets the eligibility requirements, so why can't I use File Exchange?

Newly created sandbox users (even those with "old" creation dates) can not use File Exchange. You will receive this error when attempting to sign up for File Exchange :

We're sorry, but you are not eligible to use eBay File Exchange at this time.

To qualify for File Exchange, you must:
Be a registered member of eBay for at least 90 days.
List at least 50 listings a month in any category.

If you would like to use File Exchange, please file a support request and we can enable File Exchange for you.

You can also use one of the sandbox accounts which we have enabled for "general access". These general-access users have all been enabled for File Exchange.

 

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