eBay Trading APIVersion 1235

DisputeResolutionReasonCodeType ( token )

This enumerated type defines the possible reasons why an order dispute between a buyer and seller is resolved.

Note: The Dispute calls of the Trading API now only support Unpaid Item cases, and no longer support Item not Received (INR) or Significantly not as Described (SNAD) disputes created through PayPal, since this is no longer an option for eBay buyers. eBay buyers must create an INR or SNAD case through eBay's Resolution Center, and these calls do not support eBay Money Back Guarantee cases.

To respond to an eBay Money Back Guarantee case, the seller should use the Case Management calls of the Post-Order API or manage/respond to cases manually through the eBay Resolution Center.

Types that use DisputeResolutionReasonCodeType:

Calls that use one or more values of DisputeResolutionReasonCodeType:

Enumeration Values

Value Description
BuyerPaidAuctionFees This enumeration value indicates that the buyer reimbursed the seller's listing fees.
CameToAgreement This enumeration value indicates that the buyer and seller came to an agreement regarding payment or mutual cancellation of the order.
ComputerTechnicalProblem This enumeration value indicates that the buyer had not paid due to a technical problem with a computer.
CustomCode Reserved for future use.
FamilyEmergency This enumeration value indicates that the buyer had not paid due to a family emergency.
FirstInfraction This enumeration value indicates that the Unpaid Item case was the buyer's first infraction, and thus resolved.
ItemReturned This enumeration value indicates that the buyer successfully returned the item, and thus an Unpaid Item case was closed.
NoContact This enumeration value indicates that the buyer and seller have not made any contact with one another.
OtherResolution This enumeration value indicates that an undefined resolution occurred.
ProofGivenInFeedback This enumeration value indicates that the buyer was able to provide proof of payment for an Unpaid Item case through the Feedback system.
ProofOfPayment This enumeration value indicates that the buyer was able to provide proof of payment for an Unpaid Item case.
SellerReceivedPayment This enumeration value indicates that the seller received payment for the item, and thus the Unpaid Item case was closed.
Unresolved This enumeration value indicates that the Unpaid Item case has yet to be resolved.
  * See the Enumeration Index to see exact use of each enumeration value in the API.