eBay Resolution Case Management APIVersion 1.3.0

AppealType

Type defining the caseDetail.Appeal container, which is only returned if an appeal has been made on the case decision by the buyer or seller. Each appeal has a unique ID that is returned as an attribute. Until a decision is made on the appeal, only the creationDate child field is returned.

Type that uses AppealType:

Call that uses AppealType:

Fields



creationDate ( dateTime ) [1]
Not used by any call.

Timestamp indicating the date that the case decision was appealed.
See the Field Index to learn which calls use creationDate.

decision ( AppealDecisionType ) [0..1]
The disposition (outcome) of the case appeal. The initiator of the appeal (buyer or seller) can either win the appeal, be denied the appeal, or earn partial credit through the appeal. This field is only returned if a decision has been made on a case. See caseDetail.appeal.decisionReasonDetail for more details on the appeal decision.
See the Field Index to learn which calls use decision.

decisionDate ( dateTime ) [0..1]
Not used by any call.

The timestamp for a decision made on the appeal. This field is only returned if a decision has been made on the appeal.
See the Field Index to learn which calls use decisionDate.

decisionReason ( token ) [0..1]
Not used by any call.

A code value that represents the decision that eBay customer support made on the case appeal. It is only returned if a decision has been made on the appeal. THIS FIELD IS IN THE PROCESS OF BEING DEPRECATED. TO REFERENCE THE REASON FOR THE APPEAL DECISION, VIEW THE caseDetail.appeal.decisionReasonDetail CONTAINER INSTEAD.
See the Field Index to learn which calls use decisionReason.

decisionReasonDetail ( DecisionReasonDetailType ) [0..1]
This container consists of the code value and description of the decision that eBay customer support made on the case appeal. It is only returned if a decision has been made on the appeal. This field can be considered an alternative to decisionReason, which only returns a code value.
See the Field Index to learn which calls use decisionReasonDetail.

Attribute

id ( string )
The unique identifier for the appeal. This ID is created by eBay when a buyer or seller appeals a case decision.