eBay Resolution Case Management APIVersion 1.3.0

AppealReasonType ( token )

Enumeration type that contains the applicable reasons why the buyer is appealing the decision of an eBay Buyer Protection case. One of these values is passed into the appealReason field if the seller is appealing a case decision using the appealToCustomerSupport call.

Type that uses AppealReasonType:

Call that uses AppealReasonType:

Enumeration Values

Value Description
DISAGREE_WITH_FINAL_DECISION This value is passed into the appealReason field of the appealToCustomerSupport request if the seller disagrees with the case decision made by eBay customer support.
NEW_INFORMATION This value is passed into the appealReason field of the appealToCustomerSupport request if the seller has new information on the case not previously considered by eBay customer support.
OTHER This value is passed into the appealReason field of the appealToCustomerSupport request if the seller's reason for escalating the case is for any other reason besides the other two reasons defined in AppealReasonType. If this value is used, it is recommended that the seller also use the comments field in the appealToCustomerSupport request to justify and support the appeal reason.
  * See the Enumeration Index to see exact use of each enumeration value in the API.