eBay Resolution Case Management APIVersion 1.3.0

Field Index

This is a list of all fields in the schema, by name. The same field name may be used by several calls. Note that the underlying type of the field may or may not be the same.

A

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Field name Subfield of
ack appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
activity getEBPCaseDetail.caseDetail.responseHistory
activityDetail getEBPCaseDetail.caseDetail.responseHistory
activityOptions getActivityOptions
additionalReturnInstructions offerRefundUponReturn
address provideReturnInfo
agreedRefundAmount getEBPCaseDetail.caseDetail
amount getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
issuePartialRefund
offerPartialRefund
appeal getEBPCaseDetail.caseDetail
appealReason appealToCustomerSupport
appealRef getEBPCaseDetail.caseDetail.responseHistory.attributes
appealToCustomerSupport getActivityOptions.activityOptions
attributes getEBPCaseDetail.caseDetail.responseHistory
author getEBPCaseDetail.caseDetail.responseHistory

B

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
balanceDue getEBPCaseDetail.caseDetail.paymentDetail
buyerINRReason escalateToCustomerSupport.escalationReason
buyerPreference getActivityOptions.activityOptions.appealToCustomerSupport
getActivityOptions.activityOptions.contactCustomerSupport
getActivityOptions.activityOptions.escalateToCustomerSupport
getActivityOptions.activityOptions.issueFullRefund
getActivityOptions.activityOptions.issuePartialRefund
getActivityOptions.activityOptions.offerOtherSolution
getActivityOptions.activityOptions.provideRefundInfo
getActivityOptions.activityOptions.provideShippingInfo
getActivityOptions.activityOptions.provideShippingOrTrackingInfo
getActivityOptions.activityOptions.provideTrackingInfo
getActivityOptions.activityOptions.requestBuyerToReturn
buyerReturnShipment getEBPCaseDetail.caseDetail
buyerSNADReason escalateToCustomerSupport.escalationReason

C

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
cancelTransactionStatus getUserCases.cases.caseSummary.status
carrierUsed getActivityOptions.activityOptions.provideShippingInfo
getActivityOptions.activityOptions.provideTrackingInfo
getEBPCaseDetail.caseDetail.buyerReturnShipment
getEBPCaseDetail.caseDetail.sellerShipment
provideShippingInfo
provideTrackingInfo
caseAmount getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
caseDetail getEBPCaseDetail
caseDocumentInfo getEBPCaseDetail.caseDetail
caseId appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
caseQuantity getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
cases getUserCases
caseStatus getUserCases.caseStatusFilter
caseStatusFilter getUserCases
caseSummary getEBPCaseDetail
getUserCases.cases
caseType getUserCases.caseTypeFilter
caseTypeFilter getUserCases
category appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error
city getEBPCaseDetail.caseDetail.buyerReturnShipment.shippingAddress
getEBPCaseDetail.caseDetail.sellerShipment.shippingAddress
offerRefundUponReturn.returnAddress
provideReturnInfo.address
code getEBPCaseDetail.caseDetail.appeal.decisionReasonDetail
getEBPCaseDetail.caseDetail.decisionReasonDetail
getEBPCaseDetail.caseDetail.detailStatusInfo
getEBPCaseDetail.caseDetail.initialBuyerExpectationDetail
getEBPCaseDetail.caseDetail.responseHistory.activityDetail
getEBPCaseDetail.caseDetail.responseHistory.attributes.onholdReasonDetail
comments appealToCustomerSupport
escalateToCustomerSupport
issueFullRefund
issuePartialRefund
offerPartialRefund
provideShippingInfo
provideTrackingInfo
contactCustomerSupport getActivityOptions.activityOptions
content getEBPCaseDetail.caseDetail.appeal.decisionReasonDetail
getEBPCaseDetail.caseDetail.decisionReasonDetail
getEBPCaseDetail.caseDetail.detailStatusInfo
getEBPCaseDetail.caseDetail.initialBuyerExpectationDetail
getEBPCaseDetail.caseDetail.responseHistory.activityDetail
getEBPCaseDetail.caseDetail.responseHistory.attributes.onholdReasonDetail
uploadDocuments.document
country getEBPCaseDetail.caseDetail.buyerReturnShipment.shippingAddress
getEBPCaseDetail.caseDetail.sellerShipment.shippingAddress
offerRefundUponReturn.returnAddress
provideReturnInfo.address
creationDate getEBPCaseDetail.caseDetail.responseHistory
getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
creationDateRangeFilter getUserCases
customerSupportResponseTimeInHours getActivityOptions.activityOptions.appealToCustomerSupport
getActivityOptions.activityOptions.escalateToCustomerSupport

D

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
daysToRefundBuyer getActivityOptions.activityOptions.issueFullRefund
decision getEBPCaseDetail.caseDetail
getEBPCaseDetail.caseDetail.appeal
decisionDate getEBPCaseDetail.caseDetail
decisionReason getEBPCaseDetail.caseDetail
decisionReasonDetail getEBPCaseDetail.caseDetail
getEBPCaseDetail.caseDetail.appeal
deliveryDate getEBPCaseDetail.caseDetail.buyerReturnShipment
getEBPCaseDetail.caseDetail.sellerShipment
deliveryStatus getEBPCaseDetail.caseDetail.buyerReturnShipment
getEBPCaseDetail.caseDetail.sellerShipment
description getEBPCaseDetail.caseDetail.appeal.decisionReasonDetail
getEBPCaseDetail.caseDetail.decisionReasonDetail
getEBPCaseDetail.caseDetail.detailStatusInfo
getEBPCaseDetail.caseDetail.initialBuyerExpectationDetail
getEBPCaseDetail.caseDetail.responseHistory.activityDetail
getEBPCaseDetail.caseDetail.responseHistory.attributes.onholdReasonDetail
detailStatus getEBPCaseDetail.caseDetail
detailStatusInfo getEBPCaseDetail.caseDetail
document uploadDocuments
domain appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error

E

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Field name Subfield of
EBPINRStatus getEBPCaseDetail.caseSummary.status
getUserCases.cases.caseSummary.status
EBPSNADStatus getEBPCaseDetail.caseSummary.status
getUserCases.cases.caseSummary.status
entriesPerPage getUserCases.paginationInput
getUserCases.paginationOutput
error appealToCustomerSupport.errorMessage
escalateToCustomerSupport.errorMessage
getActivityOptions.errorMessage
getEBPCaseDetail.errorMessage
getUserCases.errorMessage
getVersion.errorMessage
issueFullRefund.errorMessage
issuePartialRefund.errorMessage
offerOtherSolution.errorMessage
offerPartialRefund.errorMessage
offerRefundUponReturn.errorMessage
provideRefundInfo.errorMessage
provideReturnInfo.errorMessage
provideShippingInfo.errorMessage
provideTrackingInfo.errorMessage
uploadDocuments.errorMessage
errorId appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error
errorMessage appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
escalateToCustomerSupport getActivityOptions.activityOptions
escalationReason escalateToCustomerSupport
exceptionId appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error

F

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Field name Subfield of
fromDate getUserCases.creationDateRangeFilter
fromParty getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
fullRefundStatus issueFullRefund
FVFCredited getEBPCaseDetail.caseDetail

G

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
globalId getEBPCaseDetail.caseDetail
getEBPCaseDetail.caseSummary.item

I

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
id appealToCustomerSupport.caseId
escalateToCustomerSupport.caseId
getActivityOptions.caseId
getEBPCaseDetail.caseId
getEBPCaseDetail.caseSummary.caseId
getUserCases.cases.caseSummary.caseId
issueFullRefund.caseId
issuePartialRefund.caseId
offerOtherSolution.caseId
offerPartialRefund.caseId
offerRefundUponReturn.caseId
provideRefundInfo.caseId
provideReturnInfo.caseId
provideShippingInfo.caseId
provideTrackingInfo.caseId
uploadDocuments.caseId
initialBuyerExpectation getEBPCaseDetail.caseDetail
initialBuyerExpectationDetail getEBPCaseDetail.caseDetail
INRStatus getUserCases.cases.caseSummary.status
issueFullRefund getActivityOptions.activityOptions
issuePartialRefund getActivityOptions.activityOptions
item getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
itemFilter getUserCases
itemId getEBPCaseDetail.caseSummary.item
getUserCases.cases.caseSummary.item
getUserCases.itemFilter
itemTitle getEBPCaseDetail.caseSummary.item
getUserCases.cases.caseSummary.item

L

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
lastModifiedDate getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary

M

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
message appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error
messageToBuyer offerOtherSolution
moneyMovement getEBPCaseDetail.caseDetail.paymentDetail
moneyMovementRef getEBPCaseDetail.caseDetail.responseHistory.attributes

N

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
name getEBPCaseDetail.caseDetail.buyerReturnShipment.shippingAddress
getEBPCaseDetail.caseDetail.caseDocumentInfo
getEBPCaseDetail.caseDetail.sellerShipment.shippingAddress
offerRefundUponReturn.returnAddress
provideReturnInfo.address
uploadDocuments.document
notCountedInBuyerProtectionCases getEBPCaseDetail.caseDetail
note getEBPCaseDetail.caseDetail.responseHistory

O

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
offerOtherSolution getActivityOptions.activityOptions
onholdReason getEBPCaseDetail.caseDetail.responseHistory.attributes
onholdReasonDetail getEBPCaseDetail.caseDetail.responseHistory.attributes
openReason getEBPCaseDetail.caseDetail
otherParty getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary

P

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
pageNumber getUserCases.paginationInput
getUserCases.paginationOutput
paginationInput getUserCases
paginationOutput getUserCases
parameter appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error
paymentDetail getEBPCaseDetail.caseDetail
paymentMethod getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
PaypalINRStatus getUserCases.cases.caseSummary.status
PaypalSNADStatus getUserCases.cases.caseSummary.status
paypalTransactionId getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
postalCode getEBPCaseDetail.caseDetail.buyerReturnShipment.shippingAddress
getEBPCaseDetail.caseDetail.sellerShipment.shippingAddress
offerRefundUponReturn.returnAddress
provideReturnInfo.address
proofType uploadDocuments
provideRefundInfo getActivityOptions.activityOptions
provideShippingInfo getActivityOptions.activityOptions
provideShippingOrTrackingInfo getActivityOptions.activityOptions
provideTrackingInfo getActivityOptions.activityOptions

R

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
refundDate issueFullRefund
refundMessage provideRefundInfo
requestBuyerToReturn getActivityOptions.activityOptions
respondByDate getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
responseHistory getEBPCaseDetail.caseDetail
returnAddress offerRefundUponReturn
returnMerchandiseAuthorization getEBPCaseDetail.caseDetail
offerRefundUponReturn
provideReturnInfo
returnStatus getUserCases.cases.caseSummary.status
role getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement.fromParty
getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement.toParty
getEBPCaseDetail.caseDetail.responseHistory.author
getEBPCaseDetail.caseSummary.otherParty
getEBPCaseDetail.caseSummary.user
getUserCases.cases.caseSummary.otherParty
getUserCases.cases.caseSummary.user

S

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
sellerINRReason escalateToCustomerSupport.escalationReason
sellerShipment getEBPCaseDetail.caseDetail
sellerSNADReason escalateToCustomerSupport.escalationReason
severity appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error
shippedDate getActivityOptions.activityOptions.provideShippingInfo
provideShippingInfo
shippingAddress getEBPCaseDetail.caseDetail.buyerReturnShipment
getEBPCaseDetail.caseDetail.sellerShipment
shippingCost getEBPCaseDetail.caseDetail.buyerReturnShipment
getEBPCaseDetail.caseDetail.sellerShipment
SNADStatus getUserCases.cases.caseSummary.status
sortOrder getUserCases
stateOrProvince getEBPCaseDetail.caseDetail.buyerReturnShipment.shippingAddress
getEBPCaseDetail.caseDetail.sellerShipment.shippingAddress
offerRefundUponReturn.returnAddress
provideReturnInfo.address
status getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
street1 getEBPCaseDetail.caseDetail.buyerReturnShipment.shippingAddress
getEBPCaseDetail.caseDetail.sellerShipment.shippingAddress
offerRefundUponReturn.returnAddress
provideReturnInfo.address
street2 getEBPCaseDetail.caseDetail.buyerReturnShipment.shippingAddress
getEBPCaseDetail.caseDetail.sellerShipment.shippingAddress
offerRefundUponReturn.returnAddress
provideReturnInfo.address
subdomain appealToCustomerSupport.errorMessage.error
escalateToCustomerSupport.errorMessage.error
getActivityOptions.errorMessage.error
getEBPCaseDetail.errorMessage.error
getUserCases.errorMessage.error
getVersion.errorMessage.error
issueFullRefund.errorMessage.error
issuePartialRefund.errorMessage.error
offerOtherSolution.errorMessage.error
offerPartialRefund.errorMessage.error
offerRefundUponReturn.errorMessage.error
provideRefundInfo.errorMessage.error
provideReturnInfo.errorMessage.error
provideShippingInfo.errorMessage.error
provideTrackingInfo.errorMessage.error
uploadDocuments.errorMessage.error

T

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
timestamp appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
toDate getUserCases.creationDateRangeFilter
toParty getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
totalEntries getUserCases.paginationOutput
totalPages getUserCases.paginationOutput
trackingNumber getActivityOptions.activityOptions.provideTrackingInfo
getEBPCaseDetail.caseDetail.buyerReturnShipment
getEBPCaseDetail.caseDetail.sellerShipment
provideTrackingInfo
transactionDate getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
getEBPCaseDetail.caseSummary.item
transactionId getEBPCaseDetail.caseSummary.item
getUserCases.cases.caseSummary.item
getUserCases.itemFilter
transactionPrice getEBPCaseDetail.caseSummary.item
type appealToCustomerSupport.caseId
escalateToCustomerSupport.caseId
getActivityOptions.caseId
getEBPCaseDetail.caseDetail.caseDocumentInfo
getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement
getEBPCaseDetail.caseId
getEBPCaseDetail.caseSummary.caseId
getUserCases.cases.caseSummary.caseId
issueFullRefund.caseId
issuePartialRefund.caseId
offerOtherSolution.caseId
offerPartialRefund.caseId
offerRefundUponReturn.caseId
provideRefundInfo.caseId
provideReturnInfo.caseId
provideShippingInfo.caseId
provideTrackingInfo.caseId
uploadDocuments.caseId

U

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
UPIStatus getUserCases.cases.caseSummary.status
uploadDate getEBPCaseDetail.caseDetail.caseDocumentInfo
user getEBPCaseDetail.caseSummary
getUserCases.cases.caseSummary
userId getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement.fromParty
getEBPCaseDetail.caseDetail.paymentDetail.moneyMovement.toParty
getEBPCaseDetail.caseDetail.responseHistory.author
getEBPCaseDetail.caseSummary.otherParty
getEBPCaseDetail.caseSummary.user
getUserCases.cases.caseSummary.otherParty
getUserCases.cases.caseSummary.user

V

A  B  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V 

Field name Subfield of
version appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments