eBay Resolution Case Management APIVersion 1.3.0

Enumeration Index

This is a list of all enumeration values in the schema. The same enumeration value name may be used by several calls.

A

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Enum name Code list(s) with this enum value Used by
AGREED
RefundStatusType issueFullRefund
Application
ErrorCategory appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments

B

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
BUYER
CaseUserRoleType getEBPCaseDetail
getUserCases
BUYER_DENIED
AppealDecisionType getEBPCaseDetail
BUYER_FAULT
CaseDecisionType getEBPCaseDetail
BUYER_FAULT_SELLER_FAULT
CaseDecisionType getEBPCaseDetail
BUYER_STILL_UNHAPPY_AFTER_REFUND
SellerINREscalationReasonType escalateToCustomerSupport
SellerSNADEscalationReasonType escalateToCustomerSupport
BUYER_WINS
AppealDecisionType getEBPCaseDetail
BUYER_WINS_PARTIAL_CREDIT
AppealDecisionType getEBPCaseDetail

C

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
CANCEL_TRANSACTION
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
CANCELLED
CancelTransactionCaseStatusType getUserCases
MoneyMovementStatusType getEBPCaseDetail
CASE_CLOSED_CS_RESPONDED
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
CASE_STATUS_ASCENDING
CaseSortOrderType getUserCases
CASE_STATUS_DESCENDING
CaseSortOrderType getUserCases
CLOSED
CancelTransactionCaseStatusType getUserCases
CaseStatusInputType getUserCases
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
PaypalINRCaseStatusType getUserCases
PaypalSNADCaseStatusType getUserCases
ReturnCaseStatusType getUserCases
SNADCaseStatusType getUserCases
UPICaseStatusType getUserCases
CLOSED_FVFCREDIT
CancelTransactionCaseStatusType getUserCases
CLOSED_FVFCREDIT_NOSTRIKE
UPICaseStatusType getUserCases
CLOSED_FVFCREDIT_STRIKE
ReturnCaseStatusType getUserCases
UPICaseStatusType getUserCases
CLOSED_NOFVFCREDIT
CancelTransactionCaseStatusType getUserCases
CLOSED_NOFVFCREDIT_NOSTRIKE
UPICaseStatusType getUserCases
CLOSED_NOFVFCREDIT_STRIKE
UPICaseStatusType getUserCases
COMPLETED
MoneyMovementStatusType getEBPCaseDetail
CREATION_DATE_ASCENDING
CaseSortOrderType getUserCases
CREATION_DATE_DESCENDING
CaseSortOrderType getUserCases
CREDIT_CARD
PaymentMethodType getEBPCaseDetail
CS_CLOSED
CancelTransactionCaseStatusType getUserCases
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
ReturnCaseStatusType getUserCases
SNADCaseStatusType getUserCases
UPICaseStatusType getUserCases

D

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
DIRECT_DEBIT
PaymentMethodType getEBPCaseDetail
DISAGREE_WITH_FINAL_DECISION
AppealReasonType appealToCustomerSupport

E

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
EBAY
CaseUserRoleType getEBPCaseDetail
getUserCases
EBP_INR
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
EBP_SNAD
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
ELIGIBLE_FOR_CREDIT
CaseStatusInputType getUserCases
Error
ErrorSeverity appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
EXPIRED
CancelTransactionCaseStatusType getUserCases
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
ReturnCaseStatusType getUserCases
SNADCaseStatusType getUserCases
UPICaseStatusType getUserCases

F

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
FAILED
RefundStatusType issueFullRefund
Failure
AckValue appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments

G

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by

H

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by

I

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
INR
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
ITEM_NOT_RECEIVED
BuyerINREscalationReasonType escalateToCustomerSupport
ITEM_SHIPPED_WITH_TRACKING
SellerINREscalationReasonType escalateToCustomerSupport

J

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by

K

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by

M

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
MY_PAYMENT_DUE
CaseStatusInputType getUserCases
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
SNADCaseStatusType getUserCases
UPICaseStatusType getUserCases
MY_RESPONSE_DUE
CancelTransactionCaseStatusType getUserCases
CaseStatusInputType getUserCases
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
PaypalINRCaseStatusType getUserCases
PaypalSNADCaseStatusType getUserCases
ReturnCaseStatusType getUserCases
SNADCaseStatusType getUserCases
UPICaseStatusType getUserCases

N

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
NEITHER_SELLER_NOR_BUYER_FAULT
CaseDecisionType getEBPCaseDetail
NEW_INFORMATION
AppealReasonType appealToCustomerSupport

O

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
OPEN
CaseStatusInputType getUserCases
PaypalINRCaseStatusType getUserCases
PaypalSNADCaseStatusType getUserCases
OTHER
AppealDecisionType getEBPCaseDetail
AppealReasonType appealToCustomerSupport
BuyerINREscalationReasonType escalateToCustomerSupport
BuyerSNADEscalationReasonType escalateToCustomerSupport
CancelTransactionCaseStatusType getUserCases
CaseDecisionType getEBPCaseDetail
CaseUserRoleType getEBPCaseDetail
getUserCases
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
MoneyMovementType getEBPCaseDetail
PaymentMethodType getEBPCaseDetail
PaypalINRCaseStatusType getUserCases
PaypalSNADCaseStatusType getUserCases
ProofType getEBPCaseDetail
uploadDocuments
ReturnCaseStatusType getUserCases
SellerINREscalationReasonType escalateToCustomerSupport
SellerSNADEscalationReasonType escalateToCustomerSupport
SNADCaseStatusType getUserCases
UPICaseStatusType getUserCases
OTHER_PARTY_CONTACTED_CS_AWAITING_RESPONSE
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
SNADCaseStatusType getUserCases
OTHER_PARTY_RESPONSE_DUE
CancelTransactionCaseStatusType getUserCases
CaseStatusInputType getUserCases
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
PaypalINRCaseStatusType getUserCases
PaypalSNADCaseStatusType getUserCases
ReturnCaseStatusType getUserCases
SNADCaseStatusType getUserCases
UPICaseStatusType getUserCases

P

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
PAID
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
SNADCaseStatusType getUserCases
PartialFailure
AckValue appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
PAYOUT
MoneyMovementType getEBPCaseDetail
PAYPAL
PaymentMethodType getEBPCaseDetail
PAYPAL_INR
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
PAYPAL_SNAD
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
PROOF_OF_REFUND
ProofType getEBPCaseDetail
uploadDocuments
PROOF_OF_SHIPPING
ProofType getEBPCaseDetail
uploadDocuments

Q

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by

R

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
REFUND
MoneyMovementType getEBPCaseDetail
REIMBURSEMENT
MoneyMovementType getEBPCaseDetail
Request
ErrorCategory appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
RETURN
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
REVERSAL
MoneyMovementType getEBPCaseDetail

S

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
SELLER
CaseUserRoleType getEBPCaseDetail
getUserCases
SELLER_DENIED
AppealDecisionType getEBPCaseDetail
SELLER_FAULT
CaseDecisionType getEBPCaseDetail
SELLER_NO_RESPONSE
BuyerINREscalationReasonType escalateToCustomerSupport
BuyerSNADEscalationReasonType escalateToCustomerSupport
SELLER_WINS
AppealDecisionType getEBPCaseDetail
SELLER_WINS_PARTIAL_CREDIT
AppealDecisionType getEBPCaseDetail
SNAD
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
Success
AckValue appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
SUCCESS
MoneyMovementStatusType getEBPCaseDetail
RefundStatusType issueFullRefund
System
ErrorCategory appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments

T

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
TROUBLE_COMMUNICATION_WITH_BUYER
SellerINREscalationReasonType escalateToCustomerSupport
SellerSNADEscalationReasonType escalateToCustomerSupport
TROUBLE_COMMUNICATION_WITH_SELLER
BuyerINREscalationReasonType escalateToCustomerSupport
BuyerSNADEscalationReasonType escalateToCustomerSupport

U

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
UPI
CaseType appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments

V

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by

W

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
WAITING_DELIVERY
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
SNADCaseStatusType getUserCases
Warning
AckValue appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments
ErrorSeverity appealToCustomerSupport
escalateToCustomerSupport
getActivityOptions
getEBPCaseDetail
getUserCases
getVersion
issueFullRefund
issuePartialRefund
offerOtherSolution
offerPartialRefund
offerRefundUponReturn
provideRefundInfo
provideReturnInfo
provideShippingInfo
provideTrackingInfo
uploadDocuments

X

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by

Y

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by
YOU_CONTACTED_CS_ABOUT_CLOSED_CASE
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
SNADCaseStatusType getUserCases
YOU_CONTACTED_CS_AWAITING_RESPONSE
EBPINRCaseStatusType getEBPCaseDetail
getUserCases
EBPSNADCaseStatusType getEBPCaseDetail
getUserCases
INRCaseStatusType getUserCases
SNADCaseStatusType getUserCases

Z

A  B  C  D  E  F  G  H  I  J  K  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

Enum name Code list(s) with this enum value Used by