Skip to content

About compatible application check and going live with your application

YOU! will need to complete the compatible application check process, if you anticipate needing API call limits higher than 5k calls per day (24 hour period) or you are developing an Open eBay App. As soon as you join the eBay Developers Program, you can start using eBay Web Services. While the default call limits on the eBay APIs allow you to test and explore the API capabilities, completing the Compatible Application Check qualifies you for the higher call limits you may need to take your application live.

By completing the Compatible Application Check you'll know that your application will provide your users with a strong eBay experience and that you've made the most efficient use of the APIs you've implemented. This is a free service that the eBay Developers Program provides to its members.

To help speed you through the Compatible Application Check process please use the Checklist for Going Live provided below. It tells you what you'll need to do before applying. Much of this will be obvious but some of it isn't so please be sure to make full use of the Checklist for Going Live, before submitting your Compatible Application request.

See the API Call Limits page for the call limits associated with each eBay API.

Checklist for Going Live

  • Have a working application as we'll be trying it out to ensure that it complies with the requirements for the Compatible Application Check.
  • Make sure your application is in compliance with the API License Agreement.
  • Make sure your application is in compliance with the eBay API Logo Usage RequirementsDon't use the eBay corporate logo in your application.
  • Make sure your application is in compliance with eBay site policies
  • Make sure your application is in compliance with applicable consumer protection and privacy laws and eBay User Agreement. For more information and practical tips, see Display Listing and Privacy Policy Help Page
  • Make sure your application follows the OWASP secure coding principles. For further information on web application vulnerabilities and how to protect against them go to the OWASP "Top Ten"
  • Use the latest versions of the APIs before applying. Go to and view the Release Notes for the APIs you're using to find the latest versions.
  • Use the UTF-8 encoding scheme (not ISO-8859-1). For more detail see the article "Working with UTF-8".
  • Handle errors gracefully and implement retries correctly. In particular, implement retries for a maximum of two times for infrastructure errors.
  • Limit the volume of data returned by asking only for the required amount of information and don't make calls more frequently than necessary.
  • Don't collect eBay Username and Password from your customers, instead implement Auth & Auth for Trading API & Client Alerts. For Shopping API and Merchandising API you do not need any username / password or user tokens.
  • Don't use the API for following information:
    • collecting statistical data
    • deriving take-up rate for enhanced listings unless the information is specific to the user logged into your application and only for that user's view
    • deriving average selling price or gross merchandize value for any category
    • information related to specific eBay Users or category or types of eBay Users
    • conversion, completion or success rates unless the information is specific to the user logged into your application and only for that user's view
    • reserve auction price
    • display a user's profile or detailed feedback information unless the information is specific to the user logged into your application and only for that user's view
  • Don't use more than 18 simultaneous threads to make API calls.
  • If you have a web application, don't frame eBay web pages served by eBay servers.
  • If you have a desktop application with an embedded browser, do display the complete URL of the page if you display an eBay web page served by eBay servers.
  • If you are building a search application use the Shopping API instead of the Trading API.
  • If you are using the Trading API you'll have additional prerequisites that are specific to the Trading API.
  • If you are building an Open eBay App, please refer to the additional participation requirements specific to SM Apps.

How to Apply for a Compatible Application Check

Before you apply please check that you've done the following:

  • Adhered to the API License guidelines and prerequisites
  • Completed all the compatible application requirements listed above
  • Answered all of the questions in the Compatible Application Check form including your estimated call peak, both hourly and daily volume, for each of the API calls that are in your application

Now you're ready to apply! Here's how:

Open a new Technical Support Case and fill out the Compatible Application Check form. You'll hear back from us with 3 - 5 business days. We may have additional questions but overall the process should be complete in 5 - 7 business days provided.

Once You've Passed the Compatible Application Check

Congratulations! You'll be joining a select group of developers who are authorized to use the eBay Compatible Application logo. The high resolution logo images will automatically be provided to you by Developer Technical Support (DTS) once you've passed the check. Using the Compatible Application logo on your web site and printed materials is a great marketing tool and will bring visibility to your application so be sure to make full use of it.