In these guidelines:
- I am building an application that displays eBay listings for buyers to bid on or buy. How can I help make sure that these listings include the minimum information that must be communicated to buyers before a sale?
I am building an application that displays eBay listings for buyers to bid on or buy. How can I help make sure that these listings include the minimum information that must be communicated to buyers before a sale?
Before users can bid on or buy an item, they must have easy access to sufficient information about the item, the price and the seller. All information must be quickly and easily accessible to the user. If links are used, the links must be labeled clearly so that the user knows where he can find certain information. For example, your application must:
- Accurately describe the item.
- Show the title of the listing, an accurate item description and a picture, if the original listing includes any pictures.
- Give accurate pricing information.
- Price. Identify whether the listing is fixed-price or auction-style. Disclose the fixed price or the highest bid and the time left to bid or buy.
- Shipping. Display the shipping cost, if available through the API. When users haven’t logged in, the application should convey that the shipping cost varies on postal code.
- Payments. List all payment methods accepted by the seller.
- Identify the seller and provide business sellers’ contact information where legally required.
- Make it clear to the user that the seller is responsible for the item, not eBay.
- Provide at least the seller’s user ID. In certain countries, it may be legally required to provide the business sellers’ contact information, return policy and applicable terms and conditions, if available through the API.
- Include any steps necessary to make the purchase valid and binding under applicable laws.
- Some countries require a “review and confirm” step before a bid or transaction becomes binding. Make sure you comply with laws applicable in countries where you distribute your application.
- Use plain, straightforward language. Avoid technical or legal jargon.
- Describe the kinds of personal information you collect and how you collect them.
- Be reasonably specific in describing the kinds of personal information you collect, with at least the categories of information you collect and examples within these categories.
- Disclose whether you collect personal information from sources other than your customers (for example, information that you get from eBay).
- Disclose whether you collect personal information through web technologies such as cookies or web beacons.
- Explain how you use and share personal information.
- Explain uses of personal information, including to fulfill the user’s request and any uses beyond what is necessary to fulfill the request.
• Get explicit user consent if you plan to use information for any purpose other than to fulfill the user’s request.
- List the other entities (or categories of entities) you share information with, including affiliates, vendors, the public or any other third parties.
• Make sure to disclose that you share information with eBay.
• Get explicit user consent if you plan to share information for any purpose other than to fulfill the user’s request.
- Explain how you will communicate with or market to users, and what their choices are about such uses.
- Offer users the opportunity to review and correct their personal information.
- Explain how you protect your customers’ personal information from unauthorized or illegal access.
- Give a general description of the security measures you use to safeguard personal information, but not in such detail as to compromise your security
- Give at least a title and e-mail or postal address of a company official who will respond to privacy questions or concerns.
- Train staff to recognize an inquiry about privacy.