eBay Trading APIVersion 1119

DisputeStatusCodeType ( token )

Enumerated type that defines the possible statuses of an order dispute between buyer and seller. The DisputeState and DisputeStatus values returned for each dispute complement one another.

If the DisputeSortType filter is used in a GetUserDisputes call and set to DisputeStatusAscending, retrieved disputes will be sorted in the following order according to DisputeStatus:

  1. WaitingForSellerResponse
  2. WaitingForBuyerResponse
  3. ClosedFVFCreditStrike
  4. ClosedNoFVFCreditStrike
  5. ClosedFVFCreditNoStrike
  6. ClosedNoFVFCreditNoStrike
  7. Closed
  8. StrikeAppealedAfterClosing
  9. FVFCreditReversedAfterClosing
  10. StrikeAppealedAndFVFCreditReversed

If the DisputeSortType value is set to DisputeStatusDescending instead, retrieved disputes will be sorted in the opposite order of the ones listed above.

Note: 'Item Not Received' or 'Significantly Not As Described' cases, initiated by buyers through the eBay Money Back Guarantee program, are not returned with GetDispute or GetUserDisputes. The getCase method of the Post-Order API is used to retrieve Money Back Guarantee cases programmatically.

Type that uses DisputeStatusCodeType:

Calls that use one or more values of DisputeStatusCodeType:

Enumeration Values

Value Description
ClaimApproved This enumeration value indicates that the claim was approved for reimbursement, and sent to accounts payable for payment.
ClaimClosed This enumeration value indicates that the claim was closed due to the buyer not responding to verification or due to missing paperwork.
ClaimDenied This enumeration value indicates that the claim was denied.
ClaimInProcess This enumeration value indicates that paperwork was received for the claim, and the claim is being investigated.
ClaimOpened This enumeration value indicates that the claim was assigned to an adjuster.
ClaimPaid This enumeration value indicates that the claim was paid.
ClaimResolved This enumeration value indicates that the buyer's dispute against the seller was resolved, due to the seller sending the item or refunding the buyer.
ClaimSubmitted This enumeration value indicates that the claim was submitted via Web.
Closed This enumeration value indicates that the dispute is closed.
ClosedFVFCreditNoStrike This enumeration value indicates that the Unpaid Item dispute is closed, the seller received a Final Value Fee credit, and the buyer did not receive a strike.
ClosedFVFCreditStrike This enumeration value indicates that the Unpaid Item dispute is closed, the seller received a Final Value Fee credit, and the buyer received a strike.
ClosedNoFVFCreditNoStrike This enumeration value indicates that the Unpaid Item dispute is closed, the seller did not receive a Final Value Fee credit, and the buyer did not receive a strike.
ClosedNoFVFCreditStrike This enumeration value indicates that the Unpaid Item dispute is closed, the seller did not receive a Final Value Fee credit, and the buyer received a strike.
CustomCode Reserved for internal or future use.
FVFCreditReversedAfterClosing This enumeration value indicates that the seller's Final Value Fee credit was reversed after the Unpaid Item dispute was closed.
NoDocumentation This enumeration value indicates that the buyer was contacted by eBay and asked to submit paperwork.
StrikeAppealedAfterClosing This enumeration value indicates that the Unpaid Item dispute was closed with a buyer's strike, but the buyer has appealed that strike.
StrikeAppealedAndFVFCreditReversed This enumeration value indicates that the seller's Final Value Fee credit was reversed and the buyer's strike was appealed after the Unpaid Item dispute was closed.
UnpaidItemOpened This enumeration value indicates that an Unpaid Item dispute was opened by the seller against the buyer.
WaitingForBuyerResponse This enumeration value indicates that the dispute is waiting for the buyer's response.
WaitingForSellerResponse This enumeration value indicates that the dispute is waiting for the seller's response.
  * See the Enumeration Index to see exact use of each enumeration value in the API.