eBay Trading APIVersion 1111

DisputeStateCodeType ( token )

Defines the current state of the dispute, which determines the values that are valid for DisputeActivity. DisputeState is an internal value returned in the response. A value can apply to an Unpaid Item or Item Not Received dispute. A dispute filed when an item is significantly not as described in the product listing is a variation of an Item Not Received dispute.

Note: These are not eBay money back guarantee disputes.

Type that uses DisputeStateCodeType:

Calls that use one or more values of DisputeStateCodeType:

Enumeration Values

Value Description
BuyerFirstResponseNoPayOption eBay sent the buyer an Unpaid Item Reminder with no Pay Now option. Waiting for the buyer's first response. It is within the 7-day grace period. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation or SellerCompletedTransaction.
BuyerFirstResponseNoPayOptionLateResponse eBay sent the buyer an Unpaid Item Reminder with no Pay Now option. Waiting for the buyer's first response. The 7-day grace period has expired. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation, SellerCompletedTransaction, or SellerEndCommunication.
BuyerFirstResponsePayOption eBay sent the buyer an Unpaid Item Reminder with a Pay Now option. Waiting for the buyer's first response. It is within the 7-day grace period. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation or SellerCompletedTransaction.
BuyerFirstResponsePayOptionLateResponse eBay sent the buyer an Unpaid Item Reminder with a Pay Now option. Waiting for the buyer's first response. The 7-day grace period has expired. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation, SellerCompletedTransaction, or SellerEndCommunication.
ClaimClosed The buyer did not respond to verification or was missing paperwork.
ClaimDenied The buyer is not eligible for reimbursement.
ClaimOpened The claim was assigned to an adjuster.
ClaimPaid The buyer was reimbursed.
ClaimPaymentPending The buyer's claim was approved for reimbursement and was sent to accounts payable for payment.
ClaimPending Paperwork was received from the buyer and the claim is being investigated.
ClaimResolved The issue has been resolved: the seller sent the item or a refund.
ClaimSubmitted A claim was submitted (via Web).
Closed The dispute is closed. In some cases, it can be reversed with SellerReverseDispute. For any type of dispute. No values of DisputeActivity are valid.
CustomCode Reserved for internal or future use.
Locked The dispute is locked and cannot be updated. For any type of dispute. No values of DisputeActivity are valid.
MutualAgreementOrBuyerReturningItem The seller says mutual agreement has been reached and is waiting for the buyer to confirm, or the buyer is returning the item to the seller. DisputeActivity can be SellerAddInformation. For Unpaid Item Disputes.
MutualCommunicationNoPayOption The buyer and seller have communicated. eBay did not offer the buyer a Pay Now option. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation, SellerCompletedTransaction, SellerEndCommunication, or CameToAgreementNeedFVFCredit.
MutualCommunicationPayOption The buyer and seller have communicated, and eBay offered the buyer a Pay Now option. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation, SellerCompletedTransaction, SellerEndCommunication, or CameToAgreementNeedFVFCredit.
MutualWithdrawalAgreement The buyer and seller have agreed within the grace period not to complete the transaction. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation.
MutualWithdrawalAgreementLate The buyer and seller have agreed not to complete the transaction, after the grace period. For Unpaid Item Disputes. DisputeActivity can be SellerAddInformation, SellerCompletedTransaction, or SellerEndCommunication.
NoDocumentation The buyer was contacted by eBay and asked to submit paperwork to support the claim.
NotAsDescribedMutualCommunication The buyer filed an Item Not Received dispute for an item significantly not as described and is communicating with the seller. DisputeActivity can be SellerOffersRefund.
NotAsDescribedNoSellerResponse The buyer filed an Item Not Received dispute for an item significantly not as described, and the seller has not responded. DisputeActivity can be SellerOffersRefund or SellerComment.
NotReceivedMutualCommunication The buyer filed an Item Not Received dispute and is communicating with the seller. DisputeActivity can be SellerOffersRefund, SellerShippedItem, or SellerComment.
NotReceivedNoSellerResponse The buyer filed an Item Not Received dispute, and the seller has not responded. For Item Not Received disputes. DisputeActivity can be SellerOffersRefund, SellerShippedItem, or SellerComment.
PendingResolve The dispute is pending resolution. A dispute cannot be closed when it is in this state. For Unpaid Item Disputes. No values of DisputeActivity are valid.
UnpaidItemOpen The unpaid item dispute is open.
UPIAssistanceDisabledByeBay An unpaid item dispute filed by the Unpaid Item Assistance mechanism was disabled by eBay (for example, eBay detected that payment was initiated and the seller needs to manually handle this dispute).
UPIAssistanceDisabledBySeller An unpaid item dispute filed by the Unpaid Item Assistance mechanism was disabled by the seller (e.g. the buyer and seller have communicated about payment and the seller wishes to extend the time for payment and not let the automatic process close the dispute 4 days after the dispute was automatically opened).
  * See the Enumeration Index to see exact use of each enumeration value in the API.