eBay Trading APIVersion 1125

DisputeStateCodeType ( token )

Enumerated type that defines the possible states of an order dispute between buyer and seller.

Note: 'Item Not Received' or 'Significantly Not As Described' cases, initiated by buyers through the eBay Money Back Guarantee program, are not returned with GetDispute or GetUserDisputes. The getCase method of the Post-Order API is used to retrieve Money Back Guarantee cases programmatically.

Type that uses DisputeStateCodeType:

Calls that use one or more values of DisputeStateCodeType:

Enumeration Values

Value Description
BuyerFirstResponseNoPayOption This enumeration value indicates that eBay sent the buyer an Unpaid Item Reminder, but without a Pay Now option, and is waiting for the buyer's first response.
BuyerFirstResponseNoPayOptionLateResponse This enumeration value indicates that eBay sent the buyer an Unpaid Item Reminder without a Pay Now option, was waiting for the buyer's first response, but the buyer has failed to respond to this reminder within the 7-day grace period.
BuyerFirstResponsePayOption This enumeration value indicates that eBay sent the buyer an Unpaid Item Reminder with a Pay Now option, and is waiting for the buyer's first response.
BuyerFirstResponsePayOptionLateResponse This enumeration value indicates that eBay sent the buyer an Unpaid Item Reminder with a Pay Now option, was waiting for the buyer's first response, but the buyer has failed to respond to this reminder within the 7-day grace period.
ClaimClosed This enumeration value indicates that the claim was closed due to buyer not responding to verification, or was missing paperwork.
ClaimDenied This enumeration value indicates that the buyer's claim was denied.
ClaimOpened This enumeration value indicates that the claim was assigned to an adjuster.
ClaimPaid This enumeration value indicates that the buyer was reimbursed for the claim.
ClaimPaymentPending This enumeration value indicates that the buyer's claim was approved for reimbursement and was sent to accounts payable for payment.
ClaimPending This enumeration value indicates that paperwork was received from the buyer and the claim is being investigated.
ClaimResolved This enumeration value indicates that the issue has been resolved due to the seller sending the item or refunding the buyer.
ClaimSubmitted This enumeration value indicates that the claim was submitted via Web.
Closed This enumeration value indicates that the dispute is closed. In some cases, a closed case can be reversed with the SellerReverseDispute call.
CustomCode Reserved for internal or future use.
Locked This enumeration value indicates that the dispute is currently in a locked state, and cannot be updated by any user.
MutualAgreementOrBuyerReturningItem This enumeration value indicates that the seller filed an Unpaid Item dispute, and the seller says mutual agreement has been reached and is waiting for the buyer to confirm, or the buyer is returning the item to the seller.
MutualCommunicationNoPayOption This enumeration value indicates that the buyer and seller have communicated, but eBay has not offered the buyer a Pay Now option.
MutualCommunicationPayOption This enumeration value indicates that the buyer and seller have communicated, and eBay offered the buyer a Pay Now option.
MutualWithdrawalAgreement This enumeration value indicates that the buyer and seller have mutually agreed to cancel the transaction within the grace period.
MutualWithdrawalAgreementLate This enumeration value indicates that the buyer and seller have mutually agreed to cancel the transaction, but the grace period has expired.
NoDocumentation This enumeration value indicates that the buyer was contacted by eBay and asked to submit paperwork to support the claim.
NotAsDescribedMutualCommunication This enumeration value indicates that the buyer filed an Item Not As Described dispute through PayPal account, and the buyer and seller have communicated about the issue. A seller may respond to a case in this state by using the AddDisputeResponse call and setting the DisputeActivity value to SellerOffersRefund.
NotAsDescribedNoSellerResponse This enumeration value indicates that the buyer filed an Item Not As Described dispute through PayPal account, and the seller has not yet responded. A seller may respond to a case in this state by using the AddDisputeResponse call and setting the DisputeActivity value to SellerOffersRefund or SellerComment.
NotReceivedMutualCommunication This enumeration value indicates that the buyer filed an Item Not Received dispute through PayPal account, and the buyer and seller have communicated about the issue. A seller may respond to a case in this state by using the AddDisputeResponse call and setting the DisputeActivity value to SellerOffersRefund, SellerShippedItem, or SellerComment.
NotReceivedNoSellerResponse This enumeration value indicates that the buyer filed an Item Not Received dispute through PayPal account, and the seller has not yet responded. A seller may respond to a case in this state by using the AddDisputeResponse call and setting the DisputeActivity value to SellerOffersRefund, SellerShippedItem, or SellerComment.
PendingResolve This enumeration value indicates that the dispute is pending resolution. A dispute cannot be closed by the buyer or seller when it is in this state.
UnpaidItemOpen This enumeration value indicates that the Unpaid Item dispute is open.
UPIAssistanceDisabledByeBay This enumeration value indicates that the Unpaid Item dispute filed by the Unpaid Item Assistance mechanism was disabled by eBay (for example, eBay detected that payment was initiated and the seller needs to manually handle this dispute).
UPIAssistanceDisabledBySeller This enumeration value indicates that the Unpaid Item dispute filed by the Unpaid Item Assistance mechanism was disabled by the seller (e.g. the buyer and seller have communicated about payment and the seller wishes to extend the time for payment and not let the automatic process close the dispute automatically).
  * See the Enumeration Index to see exact use of each enumeration value in the API.