eBay Resolution Case Management APIVersion 1.3.0

SellerINREscalationReasonType ( token )

Enumeration type that contains the applicable reasons why the seller is escalating an eBay Buyer Protection Item Not Received case. One of these values is passed into the escalationReason.sellerINRReason field if the seller is escalating a case using the escalateToCustomerSupport call.

Type that uses SellerINREscalationReasonType:

Call that uses SellerINREscalationReasonType:

Enumeration Values

Value Description
BUYER_STILL_UNHAPPY_AFTER_REFUND This value is passed into the escalationReason.sellerINRReason field of the escalateToCustomerSupport request if the seller issued a refund to the buyer, but the buyer is still not satisfied.
ITEM_SHIPPED_WITH_TRACKING This value is passed into the escalationReason.sellerINRReason field of the escalateToCustomerSupport request if the seller has already shipped the item to the buyer and provided tracking information.
OTHER This value is passed into the escalationReason.sellerINRReason field of the escalateToCustomerSupport request if the seller is escalating the case for any other reason besides the other three reasons defined in SellerINREscalationReasonType. If this value is used, it is recommended that the seller also use the comments field in the escalateToCustomerSupport request to justify and support the escalation reason.
TROUBLE_COMMUNICATION_WITH_BUYER This value is passed into the escalationReason.sellerINRReason field of the escalateToCustomerSupport request if the seller is having trouble communicating with the buyer.
  * See the Enumeration Index to see exact use of each enumeration value in the API.