eBay Resolution Case Management APIVersion 1.3.0

Call Index

This API Reference describes the elements and attributes for each call in the Resolutions API.

Additional resources are available for this API. Please see the eBay Developer Documentation Center.

See also the calls in the eBay Trading API.

Call Summary Samples
appealToCustomerSupport This call allows the seller to appeal a decision on a closed eBay Buyer Protection Item Not Received or Significantly Not as Described case. view
escalateToCustomerSupport This call allows the seller to escalate an open eBay Buyer Protection Item Not Received or Significantly Not as Described case to eBay customer support. view
getActivityOptions A seller can use this call to return one or more actions that can be performed based on the case type and status. view
getEBPCaseDetail This call is used to return details for a specific case in the eBay Buyer Protection system. view
getUserCases This call is used by a seller to retrieve cases in which you are involved. view
getVersion Returns the current version of Resolution Case Management. view
issueFullRefund Sellers use this call to provide a full refund to the buyer. view
issuePartialRefund This call is used by the seller to issue a partial refund to the buyer. view
offerOtherSolution This call allows the seller to offer an alternative solution for resolving the eBay Buyer Protection case. view
offerPartialRefund This call allows the seller to propose a partial refund solution (including the proposed refund amount) to the buyer. view
offerRefundUponReturn This call is used by sellers to inform the buyer that the Significantly Not As Described item must be returned before a full refund can be issued. view
provideRefundInfo This call is used by German (DE) sellers to provide a customized message to the buyer regarding an item refund. view
provideReturnInfo This call is used by the seller to provide an alternative shipping address to the buyer who is returning an item. view
provideShippingInfo This call is used by the seller to provide the buyer with the name of the shipping carrier and the shipped date. view
provideTrackingInfo Call used by the seller to provide new or verify existing tracking information. view
uploadDocuments This call is used by German (DE) sellers to upload one or more documents that act as proof that an item was shipped or an order was fully or partially refunded. view