This Call Reference describes the elements and attributes for each call in the eBay Resolution Case Management API.
Additional resources are available for this eBay Web Service. Please see the eBay Developer Documentation Center.
See also the calls in the eBay Trading Web Services.
|appealToCustomerSupport||This call allows the seller to appeal a decision on a closed eBay Buyer Protection Item Not Received or Significantly Not as Described case.||view|
|escalateToCustomerSupport||This call allows the seller to escalate an open eBay Buyer Protection Item Not Received or Significantly Not as Described case to eBay customer support.||view|
|getActivityOptions||A seller can use this call to retrieve one or more actions that can be performed based on the case type and status.||view|
|getEBPCaseDetail||This call is used to retrieve details for a specific case in the eBay Buyer Protection system.||view|
|getUserCases||This call is used by a seller to retrieve cases in which you are involved.||view|
|getVersion||Returns the current version of Resolution Case Management.||view|
|issueFullRefund||Sellers use this call to provide a full refund to the buyer.||view|
|issuePartialRefund||This call is used by the seller to issue a partial refund to the buyer.||view|
|offerOtherSolution||This call allows the seller to offer an alternative solution for resolving the eBay Buyer Protection case.||view|
|offerPartialRefund||This call allows the seller to propose a partial refund solution (including the proposed refund amount) to the buyer.||view|
|offerRefundUponReturn||This call is used by sellers to inform the buyer that the Significantly Not As Described item must be returned before a full refund can be issued.||view|
|provideRefundInfo||This call is used by German (DE) sellers to provide a customized message to the buyer regarding an item refund.||view|
|provideReturnInfo||This call is used by the seller to provide an alternative shipping address to the buyer who is returning an item.||view|
|provideShippingInfo||This call is used by the seller to provide the buyer with the name of the shipping carrier and the shipped date.||view|
|provideTrackingInfo||Call used by the seller to provide new or verify existing tracking information.||view|
|uploadDocuments||This call is used by German (DE) sellers to upload one or more documents that act as proof that an item was shipped or an order was fully or partially refunded.||view|
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