This optional field allows the seller to add a supporting comment to justify the escalation reason. This comment is intended to be read by eBay customer support. It is in the best interest of the seller that he/she includes a comment in this field if the specified sellerINRReason or sellerSNADReason is 'OTHER'.
This container holds the reason why the seller is escalating an open case to eBay customer support. Based on whether it is an Item Not Received or Significantly Not As Described case, the seller will include either the sellerINRReason or sellerSNADReason field under the escalationReason container.
See the Field Index to learn which calls use escalationReason.