CaseType ( token )

Enumeration type that defines all eBay case and dispute types. Case types include eBay Buyer Protection and PayPal Buyer Protection cases (opened through the Resolution Center), older disputes created through other sites, and Unpaid Item or Mutually Cancelled transactions created through the Resolution Center or through the AddDispute call of the Trading API.

Types that use CaseType:

Enumeration Values

Value Description Which calls use this value *
CANCEL_TRANSACTION A mutually agreed upon transaction withdrawal case initiated by the seller for an unpaid item, and created through the Resolution Center or with the AddDispute Trading API call. getUserCases
EBP_INR An Item Not Received case opened by a buyer in the Resolution Center. appealToCustomerSupport, escalateToCustomerSupport, getActivityOptions, getEBPCaseDetail, getUserCases, issueFullRefund, provideRefundInfo, provideShippingInfo, provideTrackingInfo, uploadDocuments
EBP_SNAD A Significantly Not As Described case opened by a buyer in the Resolution Center. appealToCustomerSupport, escalateToCustomerSupport, getActivityOptions, getEBPCaseDetail, getUserCases, issueFullRefund, issuePartialRefund, offerPartialRefund, offerRefundUponReturn, provideRefundInfo, provideReturnInfo, provideShippingInfo, provideTrackingInfo, uploadDocuments
INR An older Item Not Received dispute filed by a buyer. getUserCases
PAYPAL_INR An Item Not Received case filed by a buyer through the PayPal system. getUserCases
PAYPAL_SNAD A Significantly Not As Described case filed by a buyer through the PayPal system. getUserCases
RETURN This value is returned in getUserCases and getEBPCaseDetail if the buyer selected the "I want to return an item and get a refund." option and opened a case in the Resolution Center. The return an item and get a refund option is only available for UK and DE buyers and not US buyers. To return an item for a refund, US buyers must arrange a return with the seller or go through the new US managed return process. getEBPCaseDetail, getUserCases
SNAD An older Significantly Not As Described dispute filed by a buyer. getUserCases
UPI An Unpaid Item case created by a seller through the Resolution Center or with the AddDispute Trading API call. Unpaid Item disputes are also created automatically if the seller has the Unpaid Item Assistant mechanism turned on. getUserCases
  * See the Enumeration Index to see exact use of each enumeration value in the API.

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