ActivityOptionListType

This type defines the activityOptions container returned in the getActivityOptions response. The list of distinct activity option containers that are returned under the activityOptions container is dependent on the case type and status.

Types that use ActivityOptionListType:

Call that uses one or more fields of ActivityOptionListType:

Fields

appealToCustomerSupport ( AppealToCustomerSupportOptionType (BaseActivityOptionType) )
contactCustomerSupport ( ContactCustomerSupportOptionType (BaseActivityOptionType) )
escalateToCustomerSupport ( EscalateToCustomerSupportOptionType (BaseActivityOptionType) )
issueFullRefund ( IssueFullRefundOptionType (BaseActivityOptionType) )
issuePartialRefund ( IssuePartialRefundOptionType (BaseActivityOptionType) )
offerOtherSolution ( OfferOtherSolutionOptionType (BaseActivityOptionType) )
provideRefundInfo ( ProvideRefundInfoOptionType (BaseActivityOptionType) )
provideShippingInfo ( ProvideShippingInfoOptionType (BaseActivityOptionType) )
provideShippingOrTrackingInfo ( ProvideShippingOrTrackingInfoOptionType (BaseActivityOptionType) )
provideTrackingInfo ( ProvideTrackingInfoOptionType (BaseActivityOptionType) )
requestBuyerToReturn ( RequestBuyerToReturnOptionType (BaseActivityOptionType) )

appealToCustomerSupport ( AppealToCustomerSupportOptionType (BaseActivityOptionType) ) [1]
If this container is returned in the getActivityOptions response, the seller can use the appealToCustomerSupport call to appeal a case decision. The buyer must use the Resolution Center to appeal a case decision.
See the Field Index to learn which calls use appealToCustomerSupport.

contactCustomerSupport ( ContactCustomerSupportOptionType (BaseActivityOptionType) ) [1]
For future use.
See the Field Index to learn which calls use contactCustomerSupport.

escalateToCustomerSupport ( EscalateToCustomerSupportOptionType (BaseActivityOptionType) ) [1]
If this container is returned in the getActivityOptions response, the seller can use the escalateToCustomerSupport call to escalate an open case to eBay customer support. Note that DE and UK sellers cannot escalate a Return case to eBay customer support.

The buyer must use the Resolution Center to escalate a case.
See the Field Index to learn which calls use escalateToCustomerSupport.

issueFullRefund ( IssueFullRefundOptionType (BaseActivityOptionType) ) [1]
This container can be returned in the getActivityOptions response if the seller is making the call. The buyerPreference child field will indicate whether a full refund from the seller is the buyer's preference. The buyer's preference for resolving a case is specified when the buyer opens a case in the Resolution Center. If this container is returned, the seller can use the issueFullRefund call to issue a full refund to the buyer. If a full refund from the seller is the buyer's preference, the daysToRefundBuyer field will also be returned under the issueFullRefund container.
See the Field Index to learn which calls use issueFullRefund.

issuePartialRefund ( IssuePartialRefundOptionType (BaseActivityOptionType) ) [1]
This container can be returned in the getActivityOptions response if the seller is making the call. The buyerPreference child field will indicate whether a partial refund from the seller is the buyer's preference for a Significantly Not As Described case. The buyer's preference for resolving a case is specified when the buyer opens a case in the Resolution Center. If this container is returned, the seller can offer this partial refund solution through the offerPartialRefund call, and upon buyer acceptance, can then use the issuePartialRefund call.
See the Field Index to learn which calls use issuePartialRefund.

offerOtherSolution ( OfferOtherSolutionOptionType (BaseActivityOptionType) ) [1]
This container is always returned in the getActivityOptions response. The seller can use the offerOtherSolution call to deliver another option to the buyer to resolve the case.
See the Field Index to learn which calls use offerOtherSolution.

provideRefundInfo ( ProvideRefundInfoOptionType (BaseActivityOptionType) ) [1]
This container can be returned in the getActivityOptions response if the seller is making the call. If this container is returned, the seller can use the provideRefundInfo call to provide refund information to the buyer.

The provideRefundInfo activity option is applicable if the seller has agreed to give a full or partial refund to the buyer.
See the Field Index to learn which calls use provideRefundInfo.

provideShippingInfo ( ProvideShippingInfoOptionType (BaseActivityOptionType) ) [1]
If this container is returned in the getActivityOptions response, the seller can use the provideShippingInfo call to provide shipping information to the buyer.

The provideShippingInfo option is applicable for the seller if the seller has shipped the original item, a replacement item, or missing/replacement parts to the buyer.
See the Field Index to learn which calls use provideShippingInfo.

provideShippingOrTrackingInfo ( ProvideShippingOrTrackingInfoOptionType (BaseActivityOptionType) ) [1]
If this container is returned in the getActivityOptions response, the seller can use the provideTrackingInfo call to provide tracking information to the buyer, or use the provideShippingInfo request to provide any related shipping information.

The provideShippingOrTrackingInfo activity option is applicable for the seller if the seller has shipped the original item, a replacement item, or missing/replacement parts to the buyer.
See the Field Index to learn which calls use provideShippingOrTrackingInfo.

provideTrackingInfo ( ProvideTrackingInfoOptionType (BaseActivityOptionType) ) [1]
If this container is returned in the getActivityOptions response, the seller can use the provideTrackingInfo call to provide tracking information to the buyer. If previously provided to the other party, the carrierUsed and trackingNumber are returned as child fields, and their values can be referenced and reused in the provideTrackingInfo call, or in the Resolution Center.

The provideTrackingInfo activity option is applicable for the seller if the seller has shipped the original item, a replacement item, or missing/replacement parts to the buyer.
See the Field Index to learn which calls use provideTrackingInfo.

requestBuyerToReturn ( RequestBuyerToReturnOptionType (BaseActivityOptionType) ) [1]
This container can be returned in the getActivityOptions response if the seller is making the call. If the buyerPreference child field is returned as 'true', the buyer is expecting a full refund from the seller after returning an item related to a Significantly Not As Described case. The buyer's preference for resolving a case is specified when the buyer opens a case in the Resolution Center. If this container is returned, the seller can use the offerRefundUponReturn call to request that the buyer return the item before a full refund is issued. Upon receiving the returned item, the seller can then use the issueFullRefund call to issue the full refund to the buyer.
See the Field Index to learn which calls use requestBuyerToReturn.

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