EBPEscalatedCase

The EBPEscalatedCase notification is sent to the subscriber when a case has been escalated. This notification can be sent to the buyer or seller. The enumeration value for this case activity (returned in the getEBPCaseDetail call of the Resolution Case Management API) will be either YOU_CONTACTED_CS_AWATING_RESPONSE or OTHER_PARTY_CONTACTED_CS_AWAITING_RESPONSE, based on whom escalated the case. If viewed in the eBay Resolution Center, the case record will indicate whether the case was escalated by the buyer or seller.

User-Contributed Notes