Disputes Overview
In this section:
Disputes and the Resolution Case Management API
In most cases, the purchase of eBay items through auctions or fixed-priced listings work great for both buyers and sellers. However, there are times when issues may arise between the buyer and seller.
Communication between a buyer and seller to resolve an issue is always encouraged by eBay, and is often the fastest and simplest way to resolve a problematic transaction. However, if the buyer and seller on either side of a transaction are unable to resolve an issue, eBay sites provide an online process that allow a buyer or seller to file, respond to, and manage disputes.
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