Disputes Overview

In this section:

Resolving Selling Issues

Resolving Buying Issues

eBay Buyer Protection Program

Legacy eBay Dispute System

PayPal Buyer Protection

Disputes and the Resolution Case Management API

In most cases, the purchase of eBay items through auctions or fixed-priced listings work great for both buyers and sellers. However, there are times when issues may arise between the buyer and seller.

Note: A buyer is committed to purchase an item once he/she either buys a fixed-priced item, accepts a second chance offer, uses the Buy It Now option in an auction, is the winning bidder in an auction, or makes a Best Offer that is accepted by the seller.

Communication between a buyer and seller to resolve an issue is always encouraged by eBay, and is often the fastest and simplest way to resolve a problematic transaction. However, if the buyer and seller on either side of a transaction are unable to resolve an issue, eBay sites provide an online process that allow a buyer or seller to file, respond to, and manage disputes.

User-Contributed Notes