GetUserDisputes

Use this call to retrieve a list of disputes the requester is involved in as buyer or seller.

Note: This call retrieves all disputes except eBay Buyer Protection Item Not Received and Significantly Not As Described cases that are created through the eBay Resolution Center. To retrieve eBay Buyer Protection cases, the seller must use the Resolution Case Management API getEBPCaseDetail call. Additionally, as an alternative to the GetUserDisputes call, sellers can use the Resolution Case Management API getUserCases call to return summary information (including case/dispute ID) on all disputes and cases. This information includes:

all Item Not Returned or Significantly Not As Described claims opened by buyers through the eBay Resolution Center
all older eBay disputes
cases opened through the PayPal system
Unpaid Item disputes or mutual Cancel Transaction agreements created through the Trading API AddDispute call or through the Resolution Center

You can filter the response according to DisputeFilter values that you supply. Use a DetailLevel of ReturnAll to return all data about each dispute, including DisputeResolution and DisputeMessage elements.

GetUserDisputes retrieves disputes that were created within the last 18 months. The response might contain a large number of records, so you can apply pagination, filtering, and sorting to control the output.

If you know the DisputeID of specific disputes, use GetDispute to retrieve information on only the specified disputes.

Usage Details

The response from GetUserDisputes contains each dispute that involves the requester as buyer or seller, and that matches any filtering criteria you might have specified. Within each Dispute record, you can parse for information such as DisputeID, DisputeRecord, DisputeState, DisputeStatus, DisputeReason, and DisputeExplanation.

The maximum number of disputes returned per page is 200. Depending on the activity of the authenticated user, the list of disputes returned can be long, so you may want to use the Pagination fields to control the number of disputes returned per page, and which page to return from the result set.

Use DisputeSortType to specify whether the disputes should be sorted by time created, dispute status, or credit eligibility, in ascending or descending order, or not sorted at all.

Testing GetUserDisputes

You can test this call in the Sandbox.

To test GetUserDisputes, set up at least one buyer and one seller. Then, create several disputes. Have at least one involve a test user as seller, and another one involve the same test user as buyer. Call GetUserDisputes and check that disputes involving the test user as both buyer and seller are returned.

You can also check the following scenarios:

Set a DisputeFilter when you call GetUserDisputes and check that only the matching disputes are returned.
Call GetUserDisputes and use a Pagination object to specify a page number of 1. Call it again, specifying the last page number and then a page number between the first and last. Check that the correct page of data is returned each time.

Related Information

See:
    Unpaid Item Disputes
    Buyer Disputes
    Getting Details About a Dispute

See also the reference documentation for these calls:

AddDispute - Creates an Unpaid Item case against a buyer.
AddDisputeResponse - Used to respond to a PayPal Purchase Protection dispute or to update an Unpaid Item case.
GetDispute - This call retrieves the details of a seller-initiated dispute.
SellerReverseDispute - Enables a seller to "reverse" an Unpaid Item dispute that has been closed, for example, if buyer and seller reach an agreement. The seller's Final Value Fee credit and the buyer's strike are both reversed. if applicable.

Input

See also Samples.

The box below lists all fields that could be included in the call request. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).

See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are (or soon will be) non-operational.

The XML prototype does not include requester credentials. This is a documentation limitation only (see Standard Requester Credentials for Making Calls).

<?xml version="1.0" encoding="utf-8"?>
<GetUserDisputesRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <!-- Call-specific Input Fields -->
  <DisputeFilterType> DisputeFilterTypeCodeType </DisputeFilterType>
  <DisputeSortType> DisputeSortTypeCodeType </DisputeSortType>
  <ModTimeFrom> dateTime </ModTimeFrom>
  <ModTimeTo> dateTime </ModTimeTo>
  <Pagination> PaginationType
    <EntriesPerPage> int </EntriesPerPage>
    <PageNumber> int </PageNumber>
  </Pagination>
  <!-- Standard Input Fields -->
  <DetailLevel> DetailLevelCodeType </DetailLevel>
  <!-- ... more DetailLevel values allowed here ... -->
  <ErrorLanguage> string </ErrorLanguage>
  <MessageID> string </MessageID>
  <Version> string </Version>
  <WarningLevel> WarningLevelCodeType </WarningLevel>
</GetUserDisputesRequest>

Argument	Type	Occurrence	Meaning

Call-specific Input Fields [Jump to standard fields]

DisputeFilterType	DisputeFilterTypeCodeType	Optional	An inclusive filter that isolates the returned disputes to a certain type such as Item Not Received or Unpaid Item disputes. eBay Money Back Guarantee cases are not retrieved with this call, even if the ItemNotReceivedDisputes filter is included in the request. Applicable values: See DisputeFilterType.
DisputeSortType	DisputeSortTypeCodeType	Optional	One of the values defined in DisputeSortTypeCodeType is used here to control the order of disputes that are returned. Default: None. Applicable values: See DisputeSortType.
ModTimeFrom	dateTime	Optional	A filter that retrieves disputes whose DisputeModifiedTime is later than or equal to this value. Specify the time value in GMT. See the eBay Features Guide for information about specifying time values. For more precise control of the date range filter, it is a good practice to also specify ModTimeTo. Otherwise, the end of the date range is the present time. Filtering by date range is optional. You can use date range filters in combination with other filters like DisputeFilterType to control the amount of data returned.
ModTimeTo	dateTime	Optional	A filter that retrieves disputes whose DisputeModifiedTime is earlier than or equal to this value. Specify the time value in GMT. See the eBay Features Guide for information about specifying time values. For more precise control of the date range filter, it is a good practice to also specify ModTimeFrom. Otherwise, all available disputes modified prior to the ModTimeTo value are returned. Filtering by date range is optional. You can use date range filters in combination with other filters like DisputeFilterType to control the amount of data returned.
Pagination	PaginationType	Required	The virtual page number of the result set to display. A result set has a number of disputes divided into virtual pages, with 200 disputes per page. The response can only display one page. The first page in the result set is number 1. Required. If not specified, a warning is returned and Pagination.PageNumber is set to 1 by default.
Pagination.EntriesPerPage	int	Optional	This integer value is used to specify the maximum number of entries to return in a single "page" of data. This value, along with the number of entries that match the input criteria, will determine the total pages (see PaginationResult.TotalNumberOfPages) in the result set. The maximum and default values are not the same for all calls. For most Trading API calls, the maximum value is 200 and the default value is 25 entries per page. Min: 200. Max: 200. Default: 200.
Pagination.PageNumber	int	Required	Specifies the number of the page of data to return in the current call. Default is 1 for most calls. For some calls, the default is 0. Specify a positive value equal to or lower than the number of pages available (which you determine by examining the results of your initial request). See the documentation for the individual calls to determine the correct default value.

Standard Input Fields

DetailLevel DetailLevelCodeType Optional,
repeatable: [0..*] Detail levels are instructions that define standard subsets of data to return for particular data components (e.g., each Item, Transaction, or User) within the response payload. For example, a particular detail level might cause the response to include buyer-related data in every result (e.g., for every Item), but no seller-related data.

Specifying a detail level is like using a predefined attribute list in the SELECT clause of an SQL query. Use the DetailLevel element to specify the required detail level that the client application needs pertaining to the data components that are applicable to the request.

The DetailLevelCodeType defines the global list of available detail levels for all request types. Most request types support certain detail levels or none at all. If you pass a detail level that exists in the schema but that isn't valid for a particular request, eBay ignores it and processes the request without it.

For each request type, see the detail level tables in the Input/Output Reference to determine which detail levels are applicable and which elements are returned for each applicable detail level.

Note that DetailLevel is required input for GetMyMessages.

With GetSellerList and other calls that retrieve large data sets, please avoid using ReturnAll when possible. For example, if you use GetSellerList, use GranularityLevel instead, or use GetSellerEvents. If you do use 'ReturnAll' with GetSellerList, use a small Pagination.EntriesPerPage value and a narrow EndTimeFrom/EndTimeTo date range for better performance.

Applicable values:

ReturnAll

(in) Returns all available data. With GetSellerList and other calls that retrieve large data sets, please avoid using ReturnAll when possible. For example, if you use GetSellerList, use a GranularityLevel or use the GetSellerEvents call instead. If you use ReturnAll with GetSellerList, use a small EntriesPerPage value and a short EndTimeFrom/EndTimeTo range for better performance.

ReturnSummary

(in) Returns the summary data. For GetMyMessages, this detail level returns the same data whether or not you include MessageIDs or AlertIDs in the request. Returns up to 10 FolderID and FolderName values. Currently, this detail level is the only way to retrieve FolderID and FolderName values. See GetMyMessages for a code sample that demonstrates this.

(Not all values in DetailLevelCodeType apply to this field.)

ErrorLanguage

string

Optional

Use ErrorLanguage to return error strings for the call in a different language from the language commonly associated with the site that the requesting user is registered with. Below are some examples from different countries.

ID	Country
en_AU	Australia
de_AT	Austria
nl_BE	Belgium (Dutch)
fr_BE	Belgium (French)
en_CA	Canada
fr_CA	Canada (French)
zh_CN	China
fr_FR	France
de_DE	Germany
zh_HK	Hong Kong
en_IN	India
en_IE	Ireland
it_IT	Italy
nl_NL	Netherlands
en_SG	Singapore
es_ES	Spain
de_CH	Switzerland
en_GB	United Kingdom
en_US	United States

MessageID string Optional Most Trading API calls support a MessageID element in the request and a CorrelationID element in the response. If you pass in a MessageID in a request, the same value will be returned in the CorrelationID field in the response. Pairing these values can help you track and confirm that a response is returned for every request and to match specific responses to specific requests. If you do not pass a MessageID value in the request, CorrelationID is not returned.

Note: GetCategories is designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, the MessageID and CorrelationID fields aren't applicable. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, MessageID and CorrelationID are applicable.

Version

string

Conditional

The version number of the API code that you are programming against (e.g., 1149). The version you specify for a call has these basic effects:

It indicates the version of the code lists and other data that eBay should use to process your request.
It indicates the schema version you are using.

You need to use a version that is greater than or equal to the lowest supported version.
For the SOAP API: If you are using the SOAP API, this field is required. Specify the version of the WSDL your application is using.

For the XML API: If you are using the XML API, this field has no effect. Instead, specify the version in the X-EBAY-API-COMPATIBILITY-LEVEL HTTP header. (If you specify Version in the body of an XML API request and it is different from the value in the HTTP header, eBay returns an informational warning that the value in the HTTP header was used instead.)

See:
    HTTP Headers
    eBay Schema Versioning Strategy
    Lowest Supported Version

WarningLevel

WarningLevelCodeType

Optional

Controls whether or not to return warnings when the application passes unrecognized or deprecated elements in a request.

An unrecognized element is one that is not defined in any supported version of the schema. Schema element names are case-sensitive, so using WarningLevel can also help you remove any potential hidden bugs within your application due to incorrect case or spelling in field names before you put your application into the Production environment.

WarningLevel only validates elements; it doesn't validate XML attributes. It also doesn't control warnings related to user-entered strings or numbers, or warnings for logical errors.

We recommend that you only use this during development and debugging. Do not use this in requests performed in the Production environment.

Applicable values:

High

(in) The WarningLevel value is set to High if the user wishes to receive warnings when the application passes unrecognized or deprecated elements in an API call request. Setting the WarningLevel value to High is not recommended in a production environment. Instead, it should only be used during the development/debugging stage.

Low

(in) The WarningLevel value is set to Low if the user does not wish to receive warnings when the application passes unrecognized or deprecated elements in an API call request. This is the default value if WarningLevel is not specified in the call request.

See Warning Level.

Output

See also Samples.

The box below lists all fields that might be returned in the response. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).

See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are not returned (or soon will not be returned) or are not operational (or soon will be non-operational).

<?xml version="1.0" encoding="utf-8"?>
<GetUserDisputesResponse xmlns="urn:ebay:apis:eBLBaseComponents">
  <!-- Call-specific Output Fields -->
  <DisputeArray> DisputeArrayType
    <Dispute> DisputeType
      <DisputeCreatedTime> dateTime </DisputeCreatedTime>
      <DisputeCreditEligibility> DisputeCreditEligibilityCodeType </DisputeCreditEligibility>
      <DisputeExplanation> DisputeExplanationCodeType </DisputeExplanation>
      <DisputeID> DisputeIDType (string) </DisputeID>
      <DisputeMessage> DisputeMessageType
        <MessageCreationTime> dateTime </MessageCreationTime>
        <MessageID> int </MessageID>
        <MessageSource> DisputeMessageSourceCodeType </MessageSource>
        <MessageText> string </MessageText>
      </DisputeMessage>
      <!-- ... more DisputeMessage nodes allowed here ... -->
      <DisputeModifiedTime> dateTime </DisputeModifiedTime>
      <DisputeReason> DisputeReasonCodeType </DisputeReason>
      <DisputeRecordType> DisputeRecordTypeCodeType </DisputeRecordType>
      <DisputeResolution> DisputeResolutionType
        <DisputeResolutionReason> DisputeResolutionReasonCodeType </DisputeResolutionReason>
        <DisputeResolutionRecordType> DisputeResolutionRecordTypeCodeType </DisputeResolutionRecordType>
        <ResolutionTime> dateTime </ResolutionTime>
      </DisputeResolution>
      <!-- ... more DisputeResolution nodes allowed here ... -->
      <DisputeState> DisputeStateCodeType </DisputeState>
      <DisputeStatus> DisputeStatusCodeType </DisputeStatus>
      <Item> ItemType
        <ItemID> ItemIDType (string) </ItemID>
      </Item>
      <OrderLineItemID> string </OrderLineItemID>
      <OtherPartyName> string </OtherPartyName>
      <OtherPartyRole> TradingRoleCodeType </OtherPartyRole>
      <TransactionID> string </TransactionID>
      <UserRole> TradingRoleCodeType </UserRole>
    </Dispute>
    <!-- ... more Dispute nodes allowed here ... -->
  </DisputeArray>
  <DisputeFilterCount> DisputeFilterCountType
    <DisputeFilterType> DisputeFilterTypeCodeType </DisputeFilterType>
    <TotalAvailable> int </TotalAvailable>
  </DisputeFilterCount>
  <!-- ... more DisputeFilterCount nodes allowed here ... -->
  <EndingDisputeID> DisputeIDType (string) </EndingDisputeID>
  <ItemsPerPage> int </ItemsPerPage>
  <PageNumber> int </PageNumber>
  <PaginationResult> PaginationResultType
    <TotalNumberOfPages> int </TotalNumberOfPages>
  </PaginationResult>
  <StartingDisputeID> DisputeIDType (string) </StartingDisputeID>
  <!-- Standard Output Fields -->
  <Ack> AckCodeType </Ack>
  <Build> string </Build>
  <CorrelationID> string </CorrelationID>
  <Errors> ErrorType
    <ErrorClassification> ErrorClassificationCodeType </ErrorClassification>
    <ErrorCode> token </ErrorCode>
    <ErrorParameters ParamID="string"> ErrorParameterType
      <Value> string </Value>
    </ErrorParameters>
    <!-- ... more ErrorParameters nodes allowed here ... -->
    <LongMessage> string </LongMessage>
    <SeverityCode> SeverityCodeType </SeverityCode>
    <ShortMessage> string </ShortMessage>
  </Errors>
  <!-- ... more Errors nodes allowed here ... -->
  <HardExpirationWarning> string </HardExpirationWarning>
  <Timestamp> dateTime </Timestamp>
  <Version> string </Version>
</GetUserDisputesResponse>

Return Value	Type	Occurrence	Meaning

Call-specific Output Fields [Jump to standard fields]

DisputeArray	DisputeArrayType	Always	The array of disputes returned. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute	DisputeType	Always, repeatable: [1..*]	The information that describes a dispute, including the buyer's name, the transaction ID, the dispute state and status, whether the dispute is resolved, and any messages posted to the dispute. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeCreatedTime	dateTime	Conditionally	The date and time the dispute was created, in GMT. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeCreditEligibility	DisputeCreditEligibilityCodeType	Conditionally	A value to indicate whether or not the seller is currently eligible for a Final Value Fee credit. The seller becomes eligible for a Final Value Fee credit after filing and winning an Unpaid Item case. This tag only indicates credit eligibility and does not mean that the case can be closed. The seller can open an Unpaid Item case as soon as two days after the listing ends. Applicable values: CustomCode (out) Reserved for internal or future use. Eligible (out) The seller is eligible for a Final Value Fee credit. InEligible (out) The seller is not currently eligible for a Final Value Fee credit. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeExplanation	DisputeExplanationCodeType	Conditionally	The detailed explanation for the dispute. Valid values depend on the value of DisputeReason. See DisputeExplanationCodeList for details. Applicable values: See DisputeExplanation. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute.DisputeID	DisputeIDType (string)	Conditionally	The unique identifier of an eBay dispute. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeMessage	DisputeMessageType	Conditionally, repeatable: [0..*]	A response or message posted to a dispute, either by an application or by a user on the eBay site. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeMessage .MessageCreationTime	dateTime	Conditionally	The date and time the message was created, in GMT. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeMessage.MessageID	int	Conditionally	An ID that uniquely identifies the message. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeMessage.MessageSource	DisputeMessageSourceCodeType	Conditionally	The party who posted the message: the buyer, the seller, or an eBay representative. Applicable values: Buyer (out) The buyer of the item under dispute. CustomCode (out) Reserved for internal or future use. eBay (out) eBay, either an administrator or the site itself. Seller (out) The seller of the item under dispute. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeMessage.MessageText	string	Conditionally	The text of the message. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeModifiedTime	dateTime	Conditionally	The date and time the dispute was modified, in GMT. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeReason	DisputeReasonCodeType	Conditionally	The top-level reason for the dispute. The value of DisputeReason determines which values of DisputeExplanation are valid. See DisputeExplanationCodeList for details. Applicable values: See DisputeReason. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeRecordType	DisputeRecordTypeCodeType	Conditionally	A value to indicate the type of dispute. Applicable values: CustomCode (out) Reserved for internal or future use. ItemNotReceived (out) This enumeration value indicates that the dispute is an Item Not Received case created by the buyer against the seller through PayPal's platform. Note: As noted above, the GetDispute or GetUserDisputes calls will not return any eBay Money Back Guarantee cases. UnpaidItem (out) This enumeration value indicates that the dispute is an Unpaid Item case created by the seller against the buyer. A seller should always try to resolve an Unpaid Item issue with the buyer before opening up a case with eBay. Sometimes, just sending payment reminders to the buyer or messaging the buyer through the Messaging platform can be helpful. The Resolving unpaid items with buyers help topic provides more details and tips on trying to work Unpaid Item issues out with the buyer. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeResolution	DisputeResolutionType	Conditionally, repeatable: [0..*]	The action resulting from the dispute resolution. The action might include a Final Value Fee credit to the seller, a strike to the buyer, a reversal, or an appeal. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeResolution .DisputeResolutionReason	DisputeResolutionReasonCodeType	Conditionally	The reason for the resolution. The DisputeResolutionReason results in the action described by the DisputeResolutionRecordType. Applicable values: See DisputeResolutionReason. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeResolution .DisputeResolutionRecordType	DisputeResolutionRecordTypeCodeType	Conditionally	The action resulting from the resolution, affecting either the buyer or the seller. Applicable values: See DisputeResolutionRecordType. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeResolution .ResolutionTime	dateTime	Conditionally	The date and time the dispute was resolved, in GMT. DetailLevel: ReturnAll. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeState	DisputeStateCodeType	Conditionally	The internal state of the dispute. The value determines which values of DisputeActivity are valid when responding to a dispute. Applicable values: See DisputeState. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .DisputeStatus	DisputeStatusCodeType	Conditionally	The status of the dispute, which provides additional information about the dispute state. Applicable values: See DisputeStatus. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute.Item	ItemType	Conditionally	Container consisting of high-level details about the item involved in the dispute. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute.Item .ItemID	ItemIDType (string)	Conditionally	The unique identifier of the eBay listing. This identifier is generated by eBay and returned in the response of an Add call if an item is successfully listed. Once an item is successfully created, the ItemID cannot be modified. Note: Although we represent item IDs as strings in the schema, we recommend you store them as 64-bit signed integers. If you choose to store item IDs as strings, allocate at least 19 characters (assuming decimal digits are used) to hold them. Your code should be prepared to handle IDs of up to 19 digits. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .OrderLineItemID	string	Conditionally	OrderLineItemID is a unique identifier for an eBay order line item. In the case of GetDispute and GetUserDisputes responses, this value identifies the order line item involved in the dispute. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .OtherPartyName	string	Conditionally	The user name of the person involved in the dispute who is not taking action or requesting information. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .OtherPartyRole	TradingRoleCodeType	Conditionally	The role of the person involved in the dispute who is not taking action or requesting information. The role is either Buyer or Seller. Applicable values: Buyer (in/out) The eBay user is acting as the buyer for the order(s). In GetOrders, this value should be passed into the OrderRole field in the request to retrieve orders in which the calling eBay user is the buyer in the order. CustomCode (in/out) This value is reserved for future or internal use. Seller (in/out) The eBay user is acting as the seller for the order(s). In GetOrders, this value should be passed into the OrderRole field in the request to retrieve orders in which the calling eBay user is the seller in the order. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute .TransactionID	string	Conditionally	The unique identifier of the order line item (transaction) under dispute. An order line item is created once there is a commitment from a buyer to purchase an item. In the case of GetDispute and GetUserDisputes responses, this value identifies the order line item involved in the dispute. The TransactionID value for auction listings is always `0` since there can be only one winning bidder/one sale for an auction listing. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeArray.Dispute.UserRole	TradingRoleCodeType	Conditionally	The role of the person involved in the dispute who is taking action or requesting information. The role is either Buyer or Seller. Applicable values: Buyer (in/out) The eBay user is acting as the buyer for the order(s). In GetOrders, this value should be passed into the OrderRole field in the request to retrieve orders in which the calling eBay user is the buyer in the order. CustomCode (in/out) This value is reserved for future or internal use. Seller (in/out) The eBay user is acting as the seller for the order(s). In GetOrders, this value should be passed into the OrderRole field in the request to retrieve orders in which the calling eBay user is the seller in the order. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeFilterCount	DisputeFilterCountType	Always, repeatable: [1..*]	The number of disputes that involve the requester as buyer or seller and match a given filter type. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeFilterCount .DisputeFilterType	DisputeFilterTypeCodeType	Always	A filter used to reduce the number of disputes returned. The filter uses criteria such as whether the dispute is awaiting a response, is closed, or is eligible for credit. Both Unpaid Item and Item Not Received disputes can be returned for the same filter value. Applicable values: See DisputeFilterType. Code so that your app gracefully handles any future changes to this list. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
DisputeFilterCount .TotalAvailable	int	Always	The number of disputes that match the filter. In the GetUserDisputes response, not returned for the filter type that was used in the request. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
EndingDisputeID	DisputeIDType (string)	Always	The index of the last dispute in the current result set, relative to the total number of disputes available. Primarily useful for interpreting paginated results. For example, if 228 disputes are available and 200 results are returned per page: The first page returns an EndingDisputeID value of 200 and the second page returns an EndingDisputeID value of 228. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
ItemsPerPage	int	Always	The number of disputes on each virtual page in the result set. The virtual page returned is determined by PageNumber. Default: 200. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
PageNumber	int	Always	The page of the total result set returned in the call. The entire result set is virtual and the call returns only one page of it. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
PaginationResult	PaginationResultType	Always	The result of the pagination, including the total number of virtual pages in the result set and the total number of disputes returned. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
PaginationResult .TotalNumberOfPages	int	Always	Indicates the total number of pages of data that could be returned by repeated requests. Returned with a value of 0 if no pages are available. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.
StartingDisputeID	DisputeIDType (string)	Always	The index of the first dispute in the current result set, relative to the total number of disputes available. Primarily useful for interpreting paginated results. For example, if 228 disputes are available and 200 results are returned per page: The first page returns a StartingDisputeID value of 1 and the second page returns a StartingDisputeID value of 201. DetailLevel: ReturnAll, ReturnSummary. Also returned if DetailLevel is not provided on input.

Standard Output Fields

Ack	AckCodeType	Always	A token representing the application-level acknowledgement code that indicates the response status (e.g., success). The AckCodeType list specifies the possible values for the Ack field. Applicable values: CustomCode (out) Reserved for internal or future use. Failure (out) This value indicates that the call request processing failed. Success (out) This value indicates that the call request was processed successfully without any issues. Warning (out) This value indicates that the call request was successful, but processing was not without any issues. These issues can be checked in the Errors container, that will also be returned when one or more known issues occur with the call request. (Not all values in AckCodeType apply to this field.) Code so that your app gracefully handles any future changes to this list.
Build	string	Always	This refers to the specific software build that eBay used when processing the request and generating the response. This includes the version number plus additional information. eBay Developer Support may request the build information when helping you resolve technical issues.
CorrelationID	string	Conditionally	Most Trading API calls support a MessageID element in the request and a CorrelationID element in the response. If you pass in a MessageID in a request, the same value will be returned in the CorrelationID field in the response. Pairing these values can help you track and confirm that a response is returned for every request and to match specific responses to specific requests. If you do not pass a MessageID value in the request, CorrelationID is not returned. Note: GetCategories is designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, the MessageID and CorrelationID fields aren't applicable. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, MessageID and CorrelationID are applicable.
Errors	ErrorType	Conditionally, repeatable: [0..*]	A list of application-level errors (if any) that occurred when eBay processed the request.
Errors.ErrorClassification	ErrorClassificationCodeType	Conditionally	API errors are divided between two classes: system errors and request errors. Applicable values: CustomCode (out) Reserved for internal or future use. RequestError (out) An error has occurred either as a result of a problem in the sending application or because the application's end-user has attempted to submit invalid data (or missing data). In these cases, do not retry the request. The problem must be corrected before the request can be made again. If the problem is due to something in the application (such as a missing required field), the application must be changed. If the problem is a result of end-user data, the application must alert the end-user to the problem and provide the means for the end-user to correct the data. Once the problem in the application or data is resolved, resend the request to eBay with the corrected data. SystemError (out) Indicates that an error has occurred on the eBay system side, such as a database or server down. An application can retry the request as-is a reasonable number of times (eBay recommends twice). If the error persists, contact Developer Technical Support. Once the problem has been resolved, the request may be resent in its original form. Code so that your app gracefully handles any future changes to this list.
Errors.ErrorCode	token	Conditionally	A unique code that identifies the particular error condition that occurred. Your application can use error codes as identifiers in your customized error-handling algorithms. See the "Errors by Number" document.
Errors.ErrorParameters	ErrorParameterType	Conditionally, repeatable: [0..*]	This optional element carries a list of context-specific error variables that indicate details about the error condition. These are useful when multiple instances of ErrorType are returned.
Errors.ErrorParameters [ attribute ParamID ]	string	Conditionally	This optional element carries a list of context-specific error variables that indicate details about the error condition. These are useful when multiple instances of ErrorType are returned.
Errors.ErrorParameters.Value	string	Conditionally	This is the value of the request parameter noted in the ParamID attribute. So, if the ParamID value was ItemID, the value in this field would be the actual value of that ItemID.
Errors.LongMessage	string	Conditionally	A more detailed description of the condition that raised the error.
Errors.SeverityCode	SeverityCodeType	Conditionally	Indicates whether the error is a severe error (causing the request to fail) or an informational error (a warning) that should be communicated to the user. Applicable values: CustomCode (out) Reserved for internal or future use. Error (out) The request that triggered the error was not processed successfully. When a serious application-level error occurs, the error is returned instead of the business data. If the source of the problem is within the application (such as a missing required element), change the application before you retry the request. If the problem is due to end-user input data, please alert the end-user to the problem and provide the means for them to correct the data. Once the problem in the application or data is resolved, you can attempt to re-send the request to eBay. If the source of the problem is on eBay's side, An application can retry the request as-is a reasonable number of times (eBay recommends twice). If the error persists, contact Developer Technical Support. Once the problem has been resolved, the request may be resent in its original form. See the Compatible Application Check section of the eBay Features Guide for more information. Warning (out) The request was processed successfully, but something occurred that may affect your application or the user. For example, eBay may have changed a value the user sent in. In this case, eBay returns a normal, successful response and also returns the warning. When a warning occurs, the error is returned in addition to the business data. In this case, you do not need to retry the request (as the original request was successful). However, depending on the cause or nature of the warning, you might need to contact either the end user or eBay to effect a long term solution to the problem to prevent it from reoccurring in the future. Code so that your app gracefully handles any future changes to this list.
Errors.ShortMessage	string	Conditionally	A brief description of the condition that raised the error.
HardExpirationWarning	string	Conditionally	Expiration date of the user's authentication token. Only returned within the 7-day period prior to a token's expiration. To ensure that user authentication tokens are secure and to help avoid a user's token being compromised, tokens have a limited life span. A token is only valid for a period of time (set by eBay). After this amount of time has passed, the token expires and must be replaced with a new token.
Timestamp	dateTime	Always	This value represents the date and time when eBay processed the request. The time zone of this value is GMT and the format is the ISO 8601 date and time format (YYYY-MM-DDTHH:MM:SS.SSSZ). See the Time Values section in the eBay Features Guide for information about this time format and converting to and from the GMT time zone. Note: GetCategories and other Trading API calls are designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, this time value reflects the time the cached response was created. Thus, this value is not necessarily when the request was processed. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, this time value does reflect when the request was processed.
Version	string	Always	The version of the response payload schema. Indicates the version of the schema that eBay used to process the request. See the Standard Data for All Calls section in the eBay Features Guide for information on using the response version when troubleshooting CustomCode values that appear in the response.

Detail Controls

DetailLevel

The DetailLevel input field influences which call-specific fields may be returned. (All standard output fields are returned regardless of DetailLevel.)

The none column indicates the fields that are returned when you do not specify a DetailLevel.

Y	The field is always returned.
(Y)	The field is conditionally returned. See the field documentation for clarification of conditions.
-	The field is not returned.

Output Field	none	ReturnAll	ReturnSummary
DisputeArray	Y	Y	Y
DisputeArray.Dispute	Y	Y	Y
DisputeArray.Dispute.DisputeCreatedTime	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeCreditEligibility	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeExplanation	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeID	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeMessage	(Y)	(Y)	-
DisputeArray.Dispute.DisputeMessage.MessageCreationTime	(Y)	(Y)	-
DisputeArray.Dispute.DisputeMessage.MessageID	(Y)	(Y)	-
DisputeArray.Dispute.DisputeMessage.MessageSource	(Y)	(Y)	-
DisputeArray.Dispute.DisputeMessage.MessageText	(Y)	(Y)	-
DisputeArray.Dispute.DisputeModifiedTime	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeReason	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeRecordType	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeResolution	(Y)	(Y)	-
DisputeArray.Dispute.DisputeResolution.DisputeResolutionReason	(Y)	(Y)	-
DisputeArray.Dispute.DisputeResolution .DisputeResolutionRecordType	(Y)	(Y)	-
DisputeArray.Dispute.DisputeResolution.ResolutionTime	(Y)	(Y)	-
DisputeArray.Dispute.DisputeState	(Y)	(Y)	(Y)
DisputeArray.Dispute.DisputeStatus	(Y)	(Y)	(Y)
DisputeArray.Dispute.Item	(Y)	(Y)	(Y)
DisputeArray.Dispute.Item.ItemID	(Y)	(Y)	(Y)
DisputeArray.Dispute.OrderLineItemID	(Y)	(Y)	(Y)
DisputeArray.Dispute.OtherPartyName	(Y)	(Y)	(Y)
DisputeArray.Dispute.OtherPartyRole	(Y)	(Y)	(Y)
DisputeArray.Dispute.TransactionID	(Y)	(Y)	(Y)
DisputeArray.Dispute.UserRole	(Y)	(Y)	(Y)
DisputeFilterCount	Y	Y	Y
DisputeFilterCount.DisputeFilterType	Y	Y	Y
DisputeFilterCount.TotalAvailable	Y	Y	Y
EndingDisputeID	Y	Y	Y
ItemsPerPage	Y	Y	Y
PageNumber	Y	Y	Y
PaginationResult	Y	Y	Y
PaginationResult.TotalNumberOfPages	Y	Y	Y
StartingDisputeID	Y	Y	Y

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Sample: Basic Call

The following sample shows all disputes that the user is involved in both as a buyer and seller (whichever are applicable).

Input

The user wants to retrieved all disputes they have been, or are currently involved in, both as a buyer and/or seller. Disputes are sorted by dispute creation time in descending order (most recent returned first).

XML format.

<?xml version="1.0" encoding="utf-8"?>
<GetUserDisputesRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <RequesterCredentials>
    <eBayAuthToken>A*******3</eBayAuthToken>
  </RequesterCredentials>
  <WarningLevel>High</WarningLevel>
  <DisputeFilterType>AllInvolvedDisputes</DisputeFilterType>
  <DisputeSortType>DisputeCreatedTimeDescending</DisputeSortType>
  <Pagination>
    <EntriesPerPage>5</EntriesPerPage>
    <PageNumber>1</PageNumber>
  </Pagination>
</GetUserDisputesRequest>

Output

Two disputes are found for the user. One of the disputes is an Unpaid Item case in which the user was the buyer. In this case, the user paid for the item after the Unpaid Item case was opened, but ultimately, the item was returned for a refund, and the user did not get an Unpaid Item strike. In the other dispute, the user was the seller, and an Unpaid Item case was opened up against the buyer automatically with the Unpaid Item Assistant feature. The item was never shipped, and the case was eventually closed. The different dispute types (and applicable counts) are shown at the end of the response.

XML format.
<?xml version="1.0" encoding="UTF-8"?>
<GetUserDisputesResponse 
  xmlns="urn:ebay:apis:eBLBaseComponents">
  <Timestamp>2019-11-06T17:03:58.384Z</Timestamp>
  <Ack>Success</Ack>
  <Version>1131</Version>
  <Build>E1131_UNI_API5_19098188_R1</Build>
  <StartingDisputeID>1</StartingDisputeID>
  <EndingDisputeID>*</EndingDisputeID>
  <DisputeArray>
    <Dispute>
      <DisputeID>7*******2</DisputeID>
      <DisputeRecordType>UnpaidItem</DisputeRecordType>
      <DisputeState>Closed</DisputeState>
      <DisputeStatus>ClosedFVFCreditNoStrike</DisputeStatus>
      <OtherPartyRole>Seller</OtherPartyRole>
      <OtherPartyName>d***o</OtherPartyName>
      <UserRole>Buyer</UserRole>
      <TransactionID>9**********3</TransactionID>
      <Item>
        <ItemID>3**********0</ItemID>
        <ConditionID>1000</ConditionID>
        <ConditionDisplayName>New</ConditionDisplayName>
      </Item>
      <DisputeReason>TransactionMutuallyCanceled</DisputeReason>
      <DisputeExplanation>BuyerReturnedItemForRefund</DisputeExplanation>
      <DisputeCreditEligibility>InEligible</DisputeCreditEligibility>
      <DisputeCreatedTime>2019-02-16T23:25:16.000Z</DisputeCreatedTime>
      <DisputeModifiedTime>2019-02-24T12:02:43.000Z</DisputeModifiedTime>
      <OrderLineItemID>3**********0-9***********3</OrderLineItemID>
    </Dispute>
    <Dispute>
      <DisputeID>7*******5</DisputeID>
      <DisputeRecordType>UnpaidItem</DisputeRecordType>
      <DisputeState>Closed</DisputeState>
      <DisputeStatus>ClosedFVFCreditStrike</DisputeStatus>
      <OtherPartyRole>Buyer</OtherPartyRole>
      <OtherPartyName>j***4</OtherPartyName>
      <UserRole>Seller</UserRole>
      <TransactionID>1***********2</TransactionID>
      <Item>
        <ItemID>1**********7</ItemID>
        <ConditionID>1000</ConditionID>
        <ConditionDisplayName>New</ConditionDisplayName>
      </Item>
      <DisputeReason>BuyerHasNotPaid</DisputeReason>
      <DisputeExplanation>UPIAssistance</DisputeExplanation>
      <DisputeCreditEligibility>InEligible</DisputeCreditEligibility>
      <DisputeCreatedTime>2019-06-18T18:46:41.000Z</DisputeCreatedTime>
      <DisputeModifiedTime>2019-06-22T18:47:20.000Z</DisputeModifiedTime>
      <OrderLineItemID>1**********7-1***********2</OrderLineItemID>
    </Dispute>
  </DisputeArray>
  <ItemsPerPage>200</ItemsPerPage>
  <PageNumber>1</PageNumber>
  <DisputeFilterCount>
    <DisputeFilterType>AllInvolvedDisputes</DisputeFilterType>
  </DisputeFilterCount>
  <DisputeFilterCount>
    <DisputeFilterType>DisputesAwaitingMyResponse</DisputeFilterType>
    <TotalAvailable>0</TotalAvailable>
  </DisputeFilterCount>
  <DisputeFilterCount>
    <DisputeFilterType>DisputesAwaitingOtherPartyResponse</DisputeFilterType>
    <TotalAvailable>0</TotalAvailable>
  </DisputeFilterCount>
  <DisputeFilterCount>
    <DisputeFilterType>AllInvolvedClosedDisputes</DisputeFilterType>
    <TotalAvailable>2</TotalAvailable>
  </DisputeFilterCount>
  <DisputeFilterCount>
    <DisputeFilterType>EligibleForCredit</DisputeFilterType>
    <TotalAvailable>0</TotalAvailable>
  </DisputeFilterCount>
  <DisputeFilterCount>
    <DisputeFilterType>UnpaidItemDisputes</DisputeFilterType>
    <TotalAvailable>2</TotalAvailable>
  </DisputeFilterCount>
  <DisputeFilterCount>
    <DisputeFilterType>ItemNotReceivedDisputes</DisputeFilterType>
    <TotalAvailable>0</TotalAvailable>
  </DisputeFilterCount>
  <PaginationResult>
    <TotalNumberOfPages>1</TotalNumberOfPages>
  </PaginationResult>
</GetUserDisputesResponse>

Change History

Change Date	Description
813 2013-02-27	DisputeReasonCodeType (modified): Updated the description of the BuyerHasNotPaid value to reflect the fact that sellers may now open an Unpaid Item case just two days after the end of the listing instead of four days.
741 2011-09-28	DisputeExplanation.SellerRanOutOfStock (added): New dispute explanation that can be used by the seller when cancelling an order due to an item being out of stock.
705 2011-01-19	OrderLineItemID (modified): The OrderLineItemID value is now returned in Production under each Dispute node in the response.
691 2010-10-14	OrderLineItemID (added): A unique identifier for an eBay transaction, which is based upon the concatenation of ItemID and TransactionID with a hyphen in between these two IDs. OrderLineItemID is only returned if you set your request version to 705.
657 2010-02-17	(doc change) System announcement: Disputes created by buyers via the eBay Dispute Resolution for Buyer Claims process are not returned in the GetUserDisputes response. Sellers must use the Dispute Resolution Center to handle these particular disputes.
619 2009-05-27	DisputeResolutionRecordTypeCodeType.FeatureFeeCredit, DisputeResolutionRecordTypeCodeType.FeatureFeeNotCredit,and DisputeResolutionRecordTypeCodeType.ReverseFeatureFeeCredit. (added): Now Power Sellers can receive a refund or credit of their Final Value Fee as part of the resolution of a dispute. The FVF is known as the Feature Fee when it is refunded. Developers can use the GetDisputes or GetUserDisputes calls to determine if a refund or credit has been granted. If so, these new fields will be returned in the response.
483 2006-10-18	DisputeReasonCodeType, DisputeResolutionReasonCodeType, DisputeResolutionRecordTypeCodeType, DisputeStateCodeType (modified): Enumerations were added to these types to reflect additional states a claim can be in. This enables eBay Customer Service to keep buyers better informed of the current state of claims via the eBay Web site and via GetDispute and GetUserDisputes.
427 2005-09-21	DisputeFilterType (modified): Filter by Unpaid Item or Item Not Received disputes. ModTimeFrom (added): Date range filter to retrieve disputes by modified time. ModTimeTo (added): Date range filter to retrieve disputes by modified time.