DisableUnpaidItemAssistance

Enables a seller who has opted into the automated Unpaid Item Assistant mechanism to disable the Unpaid Item Assistant at the order line item level. This call can be made whether or not a Unpaid Item case exists for the order line item. If an Unpaid Item case has already been created by the Unpaid Item Assistant, it is converted to a "manual" case for the seller to manage like any other manually-created case.

See:
    Unpaid Item Assistant
    Understanding the New Unpaid Item Process

Input

See also Samples.

The box below lists all fields that could be included in the call request. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).

See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are (or soon will be) non-operational.

The XML prototype does not include requester credentials. This is a documentation limitation only (see Standard Requester Credentials for Making Calls).

<?xml version="1.0" encoding="utf-8"?>
<DisableUnpaidItemAssistanceRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <!-- Call-specific Input Fields -->
  <DisputeID> DisputeIDType (string) </DisputeID>
  <ItemID> ItemIDType (string) </ItemID>
  <OrderLineItemID> string </OrderLineItemID>
  <TransactionID> string </TransactionID>
  <!-- Standard Input Fields -->
  <ErrorLanguage> string </ErrorLanguage>
  <MessageID> string </MessageID>
  <Version> string </Version>
  <WarningLevel> WarningLevelCodeType </WarningLevel>
</DisableUnpaidItemAssistanceRequest>

Output

See also Samples.

The box below lists all fields that might be returned in the response. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).

See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are not returned (or soon will not be returned) or are not operational (or soon will be non-operational).

<?xml version="1.0" encoding="utf-8"?>
<DisableUnpaidItemAssistanceResponse xmlns="urn:ebay:apis:eBLBaseComponents">
  <!-- (No call-specific Output fields) -->

  <!-- Standard Output Fields -->
  <Ack> AckCodeType </Ack>
  <Build> string </Build>
  <CorrelationID> string </CorrelationID>
  <Errors> ErrorType
    <ErrorClassification> ErrorClassificationCodeType </ErrorClassification>
    <ErrorCode> token </ErrorCode>
    <ErrorParameters ParamID="string"> ErrorParameterType
      <Value> string </Value>
    </ErrorParameters>
    <!-- ... more ErrorParameters nodes allowed here ... -->
    <LongMessage> string </LongMessage>
    <SeverityCode> SeverityCodeType </SeverityCode>
    <ShortMessage> string </ShortMessage>
  </Errors>
  <!-- ... more Errors nodes allowed here ... -->
  <HardExpirationWarning> string </HardExpirationWarning>
  <Timestamp> dateTime </Timestamp>
  <Version> string </Version>
</DisableUnpaidItemAssistanceResponse>

Detail Controls

DetailLevel

This call does not support varying Detail Levels. You do not need to pass DetailLevel in the request.

Samples

New to making API calls? Please see Making a Call.

Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.

Available samples:

• Basic Call ↓ - Disables automatic handling of the specified item.
• Have a dispute ID ↓ - Disables automatic handling of the item identified in the dispute.

Disables automatic handling of the specified item.

Description

This call enables a seller who has opted into the automated Unpaid Item Assistance mechanism to switch from automatic handling of the dispute to manual for the specified item.

Input

In this scenario, a buyer has not paid for an item and the Unpaid Item Assistance mechanism has created a dispute. The seller wants to handle this dispute at the seller's own pace instead of letting the Assistance mechanism control it. So, the seller calls DisableUnpaidItemAssistance with the ItemID/TransactionID pair. This converts the automated dispute to a manual dispute.

XML format.

<?xml version="1.0" encoding="UTF-8"?>
<DisableUnpaidItemAssistanceRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <RequesterCredentials>
    <eBayAuthToken>A*******3</eBayAuthToken>
   </RequesterCredentials>
  <ErrorLanguage>en_US</ErrorLanguage>
  <WarningLevel>High</WarningLevel>
  <ItemID>1**********2</ItemID>
  <TransactionID>0</TransactionID>
</DisableUnpaidItemAssistanceRequest>

Output

XML format.
<?xml version="1.0" encoding="UTF-8"?>
<DisableUnpaidItemAssistanceResponse xmlns="urn:ebay:apis:eBLBaseComponents">
  <Timestamp>2019-11-04T17:23:26.518Z</Timestamp>
  <Ack>Warning</Ack>
  <Version>1131</Version>
  <Build>E1131_CORE_API6_19105226_R1</Build>
</DisableUnpaidItemAssistanceResponse>

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Disables automatic handling of the item identified in the dispute.

Description

This call enables a seller who has opted into the automated Unpaid Item Assistance mechanism to switch from automatic handling of the dispute to manual for the item noted in the specified dispute.

Input

In this scenario, a buyer has not paid for an item and the Unpaid Item Assistance mechanism has created a dispute. The seller wants to handle this dispute at the seller's own pace instead of letting the Assistance mechanism control it. So, the seller calls DisableUnpaidItemAssistance with the DisputeID of the automated dispute. This converts it to a manual dispute.

XML format.

<?xml version="1.0" encoding="UTF-8"?>
<DisableUnpaidItemAssistanceRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <RequesterCredentials>
    <eBayAuthToken>A*******3</eBayAuthToken>
  </RequesterCredentials>
  <ErrorLanguage>en_US</ErrorLanguage>
  <WarningLevel>High</WarningLevel>
  <DisputeID>6****1</DisputeID>
</DisableUnpaidItemAssistanceRequest>

Output

XML format.
<?xml version="1.0" encoding="UTF-8"?>
<DisableUnpaidItemAssistanceResponse xmlns="urn:ebay:apis:eBLBaseComponents">
  <Timestamp>2019-11-04T17:23:26.518Z</Timestamp>
  <Ack>Warning</Ack>
  <Version>1131</Version>
  <Build>E1131_CORE_API6_19105226_R1</Build>
</DisableUnpaidItemAssistanceResponse>

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Change History