GetSellerDashboard
Use this call to retrieve a brief summary of the requester's status as an eBay seller. The status information can help an eBay seller monitor their selling performance, which can help keep their account in good standing.
Note: This call will be decommissioned and removed from WSDL and docs on April 2, 2024. The alternative to this call is the Seller Standards Profile methods in the Seller Analytics API. |
The Seller Dashboard is returned for the user identified by the user token you pass in the request.
To be eligible to view a Seller Dashboard, the user needs 10 or more Detailed Seller Ratings (across any of the four rating categories) within the last 12 months. If the user is not eligible, the call returns an error. Use GetFeedback to check the user's Detailed Seller Ratings (DSR).
Note that the this call does not return the correct Seller Dashboard data in the Sandbox. Test this call in production environment to get useful results.
Output Detail Controls Samples Change History |
Input
See also Samples.
The box below lists all fields that could be included in the call request. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).
See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are (or soon will be) non-operational.
The XML prototype does not include requester credentials. This is a documentation limitation only (see Standard Requester Credentials for Making Calls).
<?xml version="1.0" encoding="utf-8"?> <GetSellerDashboardRequest xmlns="urn:ebay:apis:eBLBaseComponents"> <!-- (No call-specific Input fields) --> <!-- Standard Input Fields --> <ErrorLanguage> string </ErrorLanguage> <MessageID> string </MessageID> <Version> string </Version> <WarningLevel> WarningLevelCodeType </WarningLevel> </GetSellerDashboardRequest>
Argument | Type | Occurrence | Meaning |
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(No call-specific fields) |
Standard Input Fields |
ErrorLanguage | string | Optional |
Use ErrorLanguage to return error strings for the call in a different language from the language commonly associated with the site that the requesting user is registered with. Below are some examples from different countries.
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MessageID | string | Optional |
Most Trading API calls support a MessageID element in the request and a CorrelationID element in the response. If you pass in a MessageID in a request, the same value will be returned in the CorrelationID field in the response. Pairing these values can help you track and confirm that a response is returned for every request and to match specific responses to specific requests. If you do not pass a MessageID value in the request, CorrelationID is not returned. Note: GetCategories is designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, the MessageID and CorrelationID fields aren't applicable. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, MessageID and CorrelationID are applicable. |
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Version | string | Conditional |
The version number of the API code that you are programming against (e.g., 1149). The version you specify for a call has these basic effects:
For the SOAP API: If you are using the SOAP API, this field is required. Specify the version of the WSDL your application is using. For the XML API: If you are using the XML API, this field has no effect. Instead, specify the version in the X-EBAY-API-COMPATIBILITY-LEVEL HTTP header. (If you specify Version in the body of an XML API request and it is different from the value in the HTTP header, eBay returns an informational warning that the value in the HTTP header was used instead.) See:
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WarningLevel | WarningLevelCodeType | Optional |
Controls whether or not to return warnings when the application passes unrecognized or deprecated elements in a request. An unrecognized element is one that is not defined in any supported version of the schema. Schema element names are case-sensitive, so using WarningLevel can also help you remove any potential hidden bugs within your application due to incorrect case or spelling in field names before you put your application into the Production environment. WarningLevel only validates elements; it doesn't validate XML attributes. It also doesn't control warnings related to user-entered strings or numbers, or warnings for logical errors. We recommend that you only use this during development and debugging. Do not use this in requests performed in the Production environment. Applicable values: High if the user wishes to receive warnings when the application passes unrecognized or deprecated elements in an API call request. Setting the WarningLevel value to High is not recommended in a production environment. Instead, it should only be used during the development/debugging stage.Low if the user does not wish to receive warnings when the application passes unrecognized or deprecated elements in an API call request. This is the default value if WarningLevel is not specified in the call request.See Warning Level. |
Input Detail Controls Samples Change History |
Output
See also Samples.
The box below lists all fields that might be returned in the response. To learn more about an individual field or its type, click its name in the box (or scroll down to find it in the table below the box).
See also the Deprecated Objects link above. Fields presented in this color are deprecated, and fields presented in this color are not returned (or soon will not be returned) or are not operational (or soon will be non-operational).
<?xml version="1.0" encoding="utf-8"?> <GetSellerDashboardResponse xmlns="urn:ebay:apis:eBLBaseComponents"> <!-- Call-specific Output Fields --> <BuyerSatisfaction> BuyerSatisfactionDashboardType <Alert> SellerDashboardAlertType <Severity> SellerDashboardAlertSeverityCodeType </Severity> <Text> string </Text> </Alert> <!-- ... more Alert nodes allowed here ... --> <Status> BuyerSatisfactionStatusCodeType </Status> </BuyerSatisfaction> <Performance> PerformanceDashboardType <Alert> SellerDashboardAlertType <Severity> SellerDashboardAlertSeverityCodeType </Severity> <Text> string </Text> </Alert> <Site> SiteCodeType </Site> <!-- ... more Site values allowed here ... --> <Status> PerformanceStatusCodeType </Status> </Performance> <!-- ... more Performance nodes allowed here ... --> <PowerSellerStatus> PowerSellerDashboardType <Alert> SellerDashboardAlertType <Severity> SellerDashboardAlertSeverityCodeType </Severity> <Text> string </Text> </Alert> <!-- ... more Alert nodes allowed here ... --> <Level> SellerLevelCodeType </Level> </PowerSellerStatus> <SearchStanding> SearchStandingDashboardType <Status> SearchStandingStatusCodeType </Status> </SearchStanding> <SellerAccount> SellerAccountDashboardType <Alert> SellerDashboardAlertType <Severity> SellerDashboardAlertSeverityCodeType </Severity> <Text> string </Text> </Alert> <!-- ... more Alert nodes allowed here ... --> <Status> SellerAccountStatusCodeType </Status> </SellerAccount> <SellerFeeDiscount> SellerFeeDiscountDashboardType <Percent> float </Percent> </SellerFeeDiscount> <!-- Standard Output Fields --> <Ack> AckCodeType </Ack> <Build> string </Build> <CorrelationID> string </CorrelationID> <Errors> ErrorType <ErrorClassification> ErrorClassificationCodeType </ErrorClassification> <ErrorCode> token </ErrorCode> <ErrorParameters ParamID="string"> ErrorParameterType <Value> string </Value> </ErrorParameters> <!-- ... more ErrorParameters nodes allowed here ... --> <LongMessage> string </LongMessage> <SeverityCode> SeverityCodeType </SeverityCode> <ShortMessage> string </ShortMessage> </Errors> <!-- ... more Errors nodes allowed here ... --> <HardExpirationWarning> string </HardExpirationWarning> <Timestamp> dateTime </Timestamp> <Version> string </Version> </GetSellerDashboardResponse>
Return Value | Type | Occurrence | Meaning |
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Call-specific Output Fields [Jump to standard fields] |
BuyerSatisfaction | BuyerSatisfactionDashboardType | Conditionally |
This container provides the seller's Buyer Satisfaction status, as well as any informational alerts related to the seller's Buyer Satisfaction status. A BuyerSatisfaction.Alert container will only be returned if there is an alert/message related to the seller's Buyer Satisfaction status. This field is not returned for all sites. |
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BuyerSatisfaction.Alert | SellerDashboardAlertType | Conditionally,
repeatable: [0..*] |
The BuyerSatisfaction.Alert container is only returned if eBay has posted one or more informational or warning messages related to the seller's buyer satisfaction rating. | ||||||||||||||||||||||||
BuyerSatisfaction.Alert .Severity |
SellerDashboardAlertSeverityCodeType | Conditionally |
The severity level helps you understand whether the alert is identifying a problem (a warning or strong warning) or if it is informational in nature. This field is present if an alert has been issued to your account.
Applicable values: Some examples: you might get a PowerSeller status message if your PowerSeller level has been increased, a policy-compliance message if you have no recent policy violations, a buyer-satisfaction message if you are providing excellent customer service, or a seller-account message if there is a new notice available about your payment status. For example, you might get a PowerSeller status strong warning if you have lost your PowerSeller status because of policy violations, or you might get a policy-compliance strong warning if your account has been restricted. For example, you might get a PowerSeller status warning if you missed the PowerSeller sales requirements in the past month. Or you might get a policy-compliance warning if you recently listed an item with excessive shipping costs, or a seller-account warning if a collections message asks you to pay now to make sure no restrictions are placed on your account. Code so that your app gracefully handles any future changes to this list. |
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BuyerSatisfaction.Alert.Text | string | Conditionally | The warning or informational alert text. When you parse this text, note that some alerts may use plain text while others can include HTML. Returned only if the seller has been issued an alert. | ||||||||||||||||||||||||
BuyerSatisfaction.Status | BuyerSatisfactionStatusCodeType | Always |
This field indicates the seller's buyer satisfaction rating. To determine this rating, eBay considers your detailed seller ratings, your overall feedback rating, and whatever buyer protection claims might exist on your account. eBay uses the buyer satisfaction rating to see if you are eligible for certain rewards, or if you need additional guidance to help you give better service.
Applicable values: See Status. Code so that your app gracefully handles any future changes to this list. |
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Performance | PerformanceDashboardType | Always,
repeatable: [1..*] |
This container provides the seller's performance level, as well as any informational alerts related to the seller's performance level. A Performance.Alert container will only be returned if there is an alert/message related to the seller's performance level.
See:
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Performance.Alert | SellerDashboardAlertType | Conditionally | The Performance.Alert container is only returned if eBay has posted one or more informational or warning messages related to the seller's performance rating. | ||||||||||||||||||||||||
Performance.Alert.Severity | SellerDashboardAlertSeverityCodeType | Conditionally |
The severity level helps you understand whether the alert is identifying a problem (a warning or strong warning) or if it is informational in nature. This field is present if an alert has been issued to your account.
Applicable values: Some examples: you might get a PowerSeller status message if your PowerSeller level has been increased, a policy-compliance message if you have no recent policy violations, a buyer-satisfaction message if you are providing excellent customer service, or a seller-account message if there is a new notice available about your payment status. For example, you might get a PowerSeller status strong warning if you have lost your PowerSeller status because of policy violations, or you might get a policy-compliance strong warning if your account has been restricted. For example, you might get a PowerSeller status warning if you missed the PowerSeller sales requirements in the past month. Or you might get a policy-compliance warning if you recently listed an item with excessive shipping costs, or a seller-account warning if a collections message asks you to pay now to make sure no restrictions are placed on your account. Code so that your app gracefully handles any future changes to this list. |
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Performance.Alert.Text | string | Conditionally | The warning or informational alert text. When you parse this text, note that some alerts may use plain text while others can include HTML. Returned only if the seller has been issued an alert. | ||||||||||||||||||||||||
Performance.Site | SiteCodeType | Always,
repeatable: [1..*] |
The eBay site(s) on which the seller's performance is being evaluated. A seller's performance status is evaluated for three specific regions: US, UK/Ireland, and Germany/Switzerland/Austria. The Site field is repeated to show all sites in each region, if applicable. Applicable values: See Site. Code so that your app gracefully handles any future changes to this list. |
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Performance.Status | PerformanceStatusCodeType | Always |
This field indicates the seller's performance rating. This rating is an overall performance for the eBay site(s) found in the Site field(s).
Applicable values: Code so that your app gracefully handles any future changes to this list. |
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PowerSellerStatus | PowerSellerDashboardType | Conditionally |
This container provides the seller's PowerSeller status, as well as any informational alerts related to the seller's PowerSeller status. If the seller has not achieved Power Seller status, a value of None will be returned in the PowerSellerStatus.Level field. A PowerSellerStatus.Alert container will only be returned if there is an alert/message related to the seller's PowerSeller status. For eBay Germany and France, you must be a registered business seller to see your Power Seller status. See:
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PowerSellerStatus.Alert | SellerDashboardAlertType | Conditionally,
repeatable: [0..*] |
The PowerSellerStatus.Alert container is only returned if eBay has posted one or more informational or warning messages related to the seller's PowerSeller status. | ||||||||||||||||||||||||
PowerSellerStatus.Alert .Severity |
SellerDashboardAlertSeverityCodeType | Conditionally |
The severity level helps you understand whether the alert is identifying a problem (a warning or strong warning) or if it is informational in nature. This field is present if an alert has been issued to your account.
Applicable values: Some examples: you might get a PowerSeller status message if your PowerSeller level has been increased, a policy-compliance message if you have no recent policy violations, a buyer-satisfaction message if you are providing excellent customer service, or a seller-account message if there is a new notice available about your payment status. For example, you might get a PowerSeller status strong warning if you have lost your PowerSeller status because of policy violations, or you might get a policy-compliance strong warning if your account has been restricted. For example, you might get a PowerSeller status warning if you missed the PowerSeller sales requirements in the past month. Or you might get a policy-compliance warning if you recently listed an item with excessive shipping costs, or a seller-account warning if a collections message asks you to pay now to make sure no restrictions are placed on your account. Code so that your app gracefully handles any future changes to this list. |
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PowerSellerStatus.Alert.Text | string | Conditionally | The warning or informational alert text. When you parse this text, note that some alerts may use plain text while others can include HTML. Returned only if the seller has been issued an alert. | ||||||||||||||||||||||||
PowerSellerStatus.Level | SellerLevelCodeType | Conditionally |
This field indicates the seller's eBay PowerSeller tier. PowerSellers are distinguished in five tiers based on average monthly sales. Benefits and services vary for each tier. eBay calculates eligibility for each tier on a monthly basis.
Applicable values: See Level. Code so that your app gracefully handles any future changes to this list. |
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SearchStanding | SearchStandingDashboardType | Conditionally |
Provides information about the visibility level you have earned for your listings. The higher your search standing rating, the higher your items will be placed in search results sorted by Best Match. Because your search standing rating is directly tied to your customer service record, this rating is an important way that eBay rewards you as a good seller--it encourages you to give buyers the best possible shopping experience. This field is returned only for the following sites.
See:
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SearchStanding.Status | SearchStandingStatusCodeType | Always |
Your earned search standing status. To qualify for a Standard or Raised search standing, make sure your ratings meet or exceed the required minimum levels in buyer satisfaction (see BuyerSatisfaction.Status in this call) and detailed seller ratings (DSRs). See GetFeedback for details.
Applicable values: Code so that your app gracefully handles any future changes to this list. |
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SellerAccount | SellerAccountDashboardType | Always | This container provides the seller's account status, as well as any informational alerts related to the seller's account status. A seller's account status can either be 'current' (all selling fees paid), 'past due' (seller is late paying selling fees), or 'on hold' (seller will be blocked from listing and is in danger of being suspended until selling fees are brought current). A SellerAccount.Alert container will only be returned if there is an alert/message related to the seller's account status. | ||||||||||||||||||||||||
SellerAccount.Alert | SellerDashboardAlertType | Conditionally,
repeatable: [0..*] |
The SellerAccount.Alert container is only returned if eBay has posted one or more informational or warning messages to the seller's account. | ||||||||||||||||||||||||
SellerAccount.Alert.Severity | SellerDashboardAlertSeverityCodeType | Conditionally |
The severity level helps you understand whether the alert is identifying a problem (a warning or strong warning) or if it is informational in nature. This field is present if an alert has been issued to your account.
Applicable values: Some examples: you might get a PowerSeller status message if your PowerSeller level has been increased, a policy-compliance message if you have no recent policy violations, a buyer-satisfaction message if you are providing excellent customer service, or a seller-account message if there is a new notice available about your payment status. For example, you might get a PowerSeller status strong warning if you have lost your PowerSeller status because of policy violations, or you might get a policy-compliance strong warning if your account has been restricted. For example, you might get a PowerSeller status warning if you missed the PowerSeller sales requirements in the past month. Or you might get a policy-compliance warning if you recently listed an item with excessive shipping costs, or a seller-account warning if a collections message asks you to pay now to make sure no restrictions are placed on your account. Code so that your app gracefully handles any future changes to this list. |
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SellerAccount.Alert.Text | string | Conditionally | The warning or informational alert text. When you parse this text, note that some alerts may use plain text while others can include HTML. Returned only if the seller has been issued an alert. | ||||||||||||||||||||||||
SellerAccount.Status | SellerAccountStatusCodeType | Always |
This field indicates the status of your seller's account. Specifically, you'll find out if your account is current and active, or if your account has a past due balance or is on hold. For more details about your account, you can go to your Seller Account page on the eBay site (login to My eBay), or you can call GetAccount.
Applicable values: Code so that your app gracefully handles any future changes to this list. See GetAccount. |
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SellerFeeDiscount | SellerFeeDiscountDashboardType | Conditionally |
This container provides the percentage discount that the seller is eligible to receive on the Final Value Fee for each order line item. Top-Rated Sellers may be eligible for Final Value Fee discounts if their listings meet all requirements for the discount. This container is still returned even if the seller is not receiving a Final Value Fee discount (returned as 0.0 )
See:
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SellerFeeDiscount.Percent | float | Conditionally | PowerSeller discount as a percentage. For example, a 5% discount is returned as 0.05. |
Standard Output Fields |
Ack | AckCodeType | Always |
A token representing the application-level acknowledgement code that indicates the response status (e.g., success). The AckCodeType list specifies the possible values for the Ack field.
Applicable values: (Not all values in AckCodeType apply to this field.) Code so that your app gracefully handles any future changes to this list. |
Build | string | Always | This refers to the specific software build that eBay used when processing the request and generating the response. This includes the version number plus additional information. eBay Developer Support may request the build information when helping you resolve technical issues. |
CorrelationID | string | Conditionally |
Most Trading API calls support a MessageID element in the request and a CorrelationID element in the response. If you pass in a MessageID in a request, the same value will be returned in the CorrelationID field in the response. Pairing these values can help you track and confirm that a response is returned for every request and to match specific responses to specific requests. If you do not pass a MessageID value in the request, CorrelationID is not returned. Note: GetCategories is designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, the MessageID and CorrelationID fields aren't applicable. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, MessageID and CorrelationID are applicable. |
Errors | ErrorType | Conditionally,
repeatable: [0..*] |
A list of application-level errors (if any) that occurred when eBay processed the request. |
Errors.ErrorClassification | ErrorClassificationCodeType | Conditionally |
API errors are divided between two classes: system errors and request errors.
Applicable values: Code so that your app gracefully handles any future changes to this list. |
Errors.ErrorCode | token | Conditionally |
A unique code that identifies the particular error condition that occurred. Your application can use error codes as identifiers in your customized error-handling algorithms.
See Errors By Number. |
Errors.ErrorParameters | ErrorParameterType | Conditionally,
repeatable: [0..*] |
This optional element carries a list of context-specific error variables that indicate details about the error condition. These are useful when multiple instances of ErrorType are returned. |
Errors.ErrorParameters [ attribute ParamID ] |
string | Conditionally | This optional element carries a list of context-specific error variables that indicate details about the error condition. These are useful when multiple instances of ErrorType are returned. |
Errors.ErrorParameters.Value | string | Conditionally | This is the value of the request parameter noted in the ParamID attribute. So, if the ParamID value was ItemID, the value in this field would be the actual value of that ItemID. |
Errors.LongMessage | string | Conditionally | A more detailed description of the condition that raised the error. |
Errors.SeverityCode | SeverityCodeType | Conditionally |
Indicates whether the error is a severe error (causing the request to fail) or an informational error (a warning) that should be communicated to the user.
Applicable values: If the source of the problem is within the application (such as a missing required element), change the application before you retry the request.
See the Compatible Application Check section of the eBay Features Guide for more information. When a warning occurs, the error is returned in addition to the business data. In this case, you do not need to retry the request (as the original request was successful). However, depending on the cause or nature of the warning, you might need to contact either the end user or eBay to effect a long term solution to the problem to prevent it from reoccurring in the future. Code so that your app gracefully handles any future changes to this list. |
Errors.ShortMessage | string | Conditionally | A brief description of the condition that raised the error. |
HardExpirationWarning | string | Conditionally | Expiration date of the user's authentication token. Only returned within the 7-day period prior to a token's expiration. To ensure that user authentication tokens are secure and to help avoid a user's token being compromised, tokens have a limited life span. A token is only valid for a period of time (set by eBay). After this amount of time has passed, the token expires and must be replaced with a new token. |
Timestamp | dateTime | Always |
This value represents the date and time when eBay processed the request. The time zone of this value is GMT and the format is the ISO 8601 date and time format (YYYY-MM-DDTHH:MM:SS.SSSZ). See the Time Values section in the eBay Features Guide for information about this time format and converting to and from the GMT time zone. Note: GetCategories and other Trading API calls are designed to retrieve very large sets of metadata that change once a day or less often. To improve performance, these calls return cached responses when you request all available data (with no filters). When this occurs, this time value reflects the time the cached response was created. Thus, this value is not necessarily when the request was processed. However, if you specify an input filter to reduce the amount of data returned, the calls retrieve the latest data (not cached). When this occurs, this time value does reflect when the request was processed. |
Version | string | Always | The version of the response payload schema. Indicates the version of the schema that eBay used to process the request. See the Standard Data for All Calls section in the eBay Features Guide for information on using the response version when troubleshooting CustomCode values that appear in the response. |
Input Output Samples Change History |
Detail Controls
DetailLevel
This call does not support varying Detail Levels. You do not need to pass DetailLevel in the request.
Input Output Detail Controls Change History |
Samples
New to making API calls? Please see Making a Call.
Note: Some item IDs, user IDs, or other data in these samples might no longer be active on eBay. If necessary, you can substitute current eBay data in your requests.
Gets all available Seller Dashboard information for the user who is making the request.
Description
The user named m***************r has been successful at selling a lot of books. Now she wants to know if her PowerSeller status has changed and how high her listings are being placed in search results that are sorted by Best Match.
Input
As this sample shows, you only need to pass in the seller's user token.
As m***************r is a PowerSeller in good standing with plenty of detailed seller ratings, she is eligible to retrieve her Seller Dashboard information.
XML format.
<?xml version="1.0" encoding="utf-8"?>
<GetSellerDashboardRequest xmlns="urn:ebay:apis:eBLBaseComponents">
<RequesterCredentials>
<eBayAuthToken>A*******3</eBayAuthToken>
</RequesterCredentials>
</GetSellerDashboardRequest>
Output
The response returns all of m***************r's Seller Dashboard information. As she is interested in her PowerSeller status, she's delighted to see that her tier has been upgraded to Gold, as shown in the PowerSellerStatus.Level field.
Unfortunately, when she checks the SearchStanding.Status field, she discovers that her search standing is lowered. As there is no alert to explain why this happened, she should check her detailed seller ratings (using the eBay site or the GetFeedback call). She can also review eBay's tips on how to improve detailed seller ratings, and make sure she is adhering to eBay's policies.
XML format.
<?xml version="1.0" encoding="UTF-8"?>
<GetSellerDashboardResponse
xmlns="urn:ebay:apis:eBLBaseComponents">
<Timestamp>2019-11-04T22:49:49.284Z</Timestamp>
<Ack>Success</Ack>
<Version>1131</Version>
<Build>E1131_CORE_APISELLING_19099826_R1</Build>
<SellerFeeDiscount>
<Percent>0.0</Percent>
</SellerFeeDiscount>
<PowerSellerStatus>
<Level>None</Level>
</PowerSellerStatus>
<SellerAccount>
<Status>Current</Status>
<Alert>
<Severity>Informational</Severity>
<Text>See the new notice about your payment by visiting Seller Dashboard on eBay web site.</Text>
</Alert>
</SellerAccount>
<Performance>
<Site>US</Site>
<Status>AboveStandard</Status>
</Performance>
<Performance>
<Site>UK</Site>
<Site>Ireland</Site>
<Status>AboveStandard</Status>
</Performance>
<Performance>
<Site>Germany</Site>
<Site>Austria</Site>
<Site>Switzerland</Site>
<Status>AboveStandard</Status>
</Performance>
</GetSellerDashboardResponse>
Input Output Detail Controls Samples |
Change History
Change Date | Description |
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1323 2023-08-25 |
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0897 2014-10-21 |
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0635 2009-09-16 |
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0605 2009-02-18 |
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